ElevenLabs is a young voice AI research and deployment company on a mission to make content universally accessible. Specifically, the company provides a text-to
Digital Customer Experience
Location
United States
Posted
6 days ago
Salary
0
Seniority
Senior
Job Description
Digital Customer Experience
ElevenLabs
• Design and own ElevenLabs' digital CX playbook for scale accounts - trigger logic, lifecycle sequences, in-app messaging, and automated health monitoring, built from the ground up • Build and maintain the health scoring model for digital accounts; define what at-risk, dormant, and breakout-track looks like in product data • Partner with RevOps to wire up the tooling - Claude, Clay, Lemlist, Salesforce - automating what can be automated and surfacing what needs human attention • Own NRR and retention KPIs for the digital segment
Job Requirements
- Experience in Customer Success, Lifecycle, RevOps, or Growth in a B2B SaaS, developer tools, or AI/ML environment - you know what good looks like in a technical, fast-moving customer environment
- AI-native: you use AI tools in your daily workflow and have replaced at least one manual process with an automation that runs without you
- A track record of owning commercial outcomes on a digital book - NRR, retention, and expansion driven by automated motions and product signals, not coverage density
- Comfortable managing a high-volume book of business with a systems mindset - you build playbooks and repeatable motions, not just individual relationships
- Experience using product usage data to spot risk and opportunity - health signals, activation milestones, usage floors - and acting on them before they surface in a renewal conversation
- Fluency with the tools of digital CX - Intercom, Clay, Mixpanel, Amplitude, HubSpot, Salesforce, Gong - you don't need to master all of them, but you know how they fit together
Benefits
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
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