Employee benefits that make a real difference to improving workplace health, happiness and productivity.
Supervisor, Virtual Enrollment Solutions
Location
United States
Posted
7 days ago
Salary
$53.3K - $100.7K / year
Seniority
Senior
Job Description
Supervisor, Virtual Enrollment Solutions
Unum UK
• Accountable for team level metrics to ensure that departmental goals are met. • Manage the day to day activities of leading a direct reporting team including all aspects of people management, assist in interviewing candidates, training, and performance management that creates a high-performance operating environment. • Assess quality, accuracy and customer effort levels through conducting supplemental audits as directed by Department’s Management and/or Support team. • Includes tracking findings, documenting training opportunities and communicating with management on a regular basis as well as maintaining audit production standards set forth by the leadership team. • Ability to work and collaborate with cross-functional business areas to achieve results. • Review existing processes and procedures to streamline processes and increase productivity; recommend changes to processes to upper management; ensure compliance to corporate policies, procedures and controls. • Support implementation of any new processes going forward and deliver breakthrough levels of improvement on key initiatives. • Collects and analyzes trends and drives improvement opportunities (new workflows, procedures and training). • Ensure departmental compliance with all system, standards, and procedures. • Develop strong working relationships with management at all levels. • Lead by example as an active change agent by leveraging influence skills. • May perform other duties as assigned.
Job Requirements
- Bachelor’s degree or equivalent work experience preferred
- Leadership experience preferred
- Excellent oral and written communication skills, presentation and interpersonal abilities
- Strong internal and external customer service orientation with deep and broad expertise of the front-to-back customer experience and ability to describe things from a customer perspective
- Strong organizational, analytical and time management skills required
- Strong analytical, creative problem solving and information seeking skills with ability to respond tactically in a dynamic environment
- Demonstrated ability to deliver results, achieve goals – highly self-directed and driven by speed of resolution and results
- Strong PC skills required
- Strong analytical, creative problem solving and information seeking skills with ability to respond tactically in a dynamic environment
- Experience in motivation, team building and collaboration/partnership
- Manage a virtual and/or in person team
- Availability and Flexibility to work between 730am-830pm EST Mon-Fri
Benefits
- Health, Vision, Dental
- Short & Long-Term Disability
- Generous PTO (including paid time to volunteer!)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
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