CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?
Senior IT Systems Administrator
Location
Colorado
Posted
4 days ago
Salary
$100K - $155K / year
Seniority
Senior
Job Description
Senior IT Systems Administrator
CrowdStrike
• Serve as an escalation point for the IT Service Desk and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers • Act as both a technical and interpersonal mentor for other IT Service Desk members • Responsible for acting as the Incident Manager for high priority internal IT incidents and escalations • Collaborate with cross functional team members and subject matter experts when working on service requests, projects, and new initiatives • Focus on proactive identification, improvement, and implementation of new and existing policies, procedures, and processes for various IT systems • Act as a thought leader in streamlining, optimizing, and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets • Maintain advanced knowledge of the latest Mac, Windows, and Linux OS server and desktop features, best practices, and system configurations • Manage CrowdStrike endpoints via SCCM, Jamf, and Workspace ONE (AirWatch). This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems • Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required • Ability to support employees, teams, and technology systems in CrowdStrike office locations, as needed
Job Requirements
- Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and resolving internal customer incidents and requests
- Collaborate and coordinate with members of other CrowdStrike teams to track, isolate and resolve technical issues
- Strong customer service focus across all user interactions, including Executive level engagement
- Ability to consider the impact and consequences of recommendations beyond the immediate situation, team, or region
- Ability to explain complex technical concepts and information to non-technical internal customers
- Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner
- Advanced knowledge of Mac, Windows, and Linux OS technology concepts and best practices with Intermediate knowledge of Active Directory management
- Solid understanding of security best practices, worst practices, concepts and real-world applications
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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