Role Description Basic Qualifications for SAP Basis Interfaces Administrator - Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. - At least 4 years of experience with Information Technology. - U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Preferred Qualifications for SAP Basis Interfaces Administrator - A minimum of 10 years of SAP Basis experience including HANA 2.0, SDI/SDA, SLT, PI/PO, Netweaver ICM, Gateway Services, Odata, iDocs, RFCs. - SAP HANA Monitoring and Management. - Experience connecting SAP to external data sources including REST, SOAP, SQLSvr, Oracle, DB2, Sybase. - In depth knowledge on debugging and trouble shooting skills on native HANA. - Familiarity with SDLC/ Agile /scrum methodology. - Experience in leading small teams. - Willing to work with globally distributed teams across time zones. Qualifications - Bachelor's degree or foreign equivalent required from an accredited institution. - At least 4 years of experience with Information Technology. - A minimum of 10 years of SAP Basis experience. - Experience connecting SAP to external data sources. - Familiarity with SDLC/ Agile /scrum methodology. - Experience in leading small teams. Requirements - U.S. citizens and those authorized to work in the U.S. are encouraged to apply. - Will also consider three years of progressive experience in the specialty in lieu of every year of education. Company Description

Role Description - Administer and support cloud-native infrastructure powering FBI CJIS's telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3. - Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines. - Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication. - Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime. - Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with FBI CJIS security standards. - Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration. - Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements. - Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers. - Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos. - Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems. Qualifications - 7+ years of experience administering Linux systems, with at least 3 years of AWS cloud infrastructure experience, preferably within GovCloud or similar secure environments. - Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration. - Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation. - Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing. - Hands-on experience automating cloud infrastructure using Ansible, Terraform, or CloudFormation. - Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls. - Experience working in SAFe Agile environments using JIRA and Confluence.

• Collaborate with the Director of Infrastructure to design, implement, and manage systems and processes that support ARC Health’s infrastructure and security objectives, fostering a reliable and secure technical environment. • Work closely with internal teams and external resources to ensure the infrastructure meets current security standards, adapts to evolving security requirements, and aligns with industry best practices. • Maintain productive relationships with external IT vendors and service providers, ensuring that their goals align with ARC Health’s objectives and that infrastructure projects are executed seamlessly. • Oversee the consistency, accessibility, and ease of use of desktop solutions for all employees, including efficient management of help-desk operations to provide prompt support. • Continuously monitor the performance of infrastructure and support services, implementing process improvements to enhance service delivery and operational efficiency. • Partner with IT leadership, business unit leaders, and service providers to identify and implement strategic solutions that boost operational effectiveness and cost efficiency. • Establish and nurture strong working relationships with internal stakeholders and organizational leaders to foster collaboration and ensure alignment on technology initiatives. • Perform other duties as assigned by the Director of Infrastructure, contributing to the overall success of ARC Health’s infrastructure goals.

• Daily monitoring of internal and external managed infrastructures • Behind the scenes support of on-site technical teams • Liaison with software and cyber security vendors to troubleshoot, repair, and automate • Monthly network health analysis and reporting for managed services clients • Continual improvement of managed service alerting systems and proactive automation • Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction • Participate in emergency on call rotation