Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Candidates for the "SRE Production Support" role in our AIOps group will be responsible for: - Design, implementation, and full-stack lifecycle support for digital asset delivery systems - Delivery application tuning, performance optimization and troubleshooting - Assisting with scoping, design, and implementation of media delivery project initiatives, under supervisor and team lead guidance - Participating in incident cause-analysis & assistance in remediation & design efforts to improve reliability/prevent future failure scenarios - Working closely with DevOps teams to identify, understand & develop monitoring for key system health/performance metrics - Writing code and scripts to automate everything possible Qualifications REQUIREMENTS: Technology Expertise and Ownership - Experience with Site Reliability Engineering best practices and principles (Resiliency, Observability, Availability, Scalability) - Experience with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira) - Experience with digital asset delivery systems (Signiant, Aspera) - Experience supporting/administering Linux OS versions & features - Experience with public cloud service offerings (AWS, Azure, Google) - Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM) - Familiarity with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins) - Experience with version control management (git, GitHub) - Experience with script language development (Python, Node.js, Perl) Collaboration and Technical Communication Requirements - Impeccable written and verbal communication and presentation skills for both technical and non-technical audiences - Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organization - Ability to communicate directly with software vendors - Comfortable adapting to pivots in direction based upon shifting work priorities - Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues - Ability to participate in a 24X7 on-call rotation PREFERRED QUALIFICATIONS: - BS in computer science or related field - At least 3 years of experience supporting high volume/large-scale environments - Media industry experience (broadcast or production) preferred - Cloud platform certification preferred Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Title: Technical Quality Specialist Remote Status: Hybrid Job Description: Technical Quality Specialist C² Technologies seeks a Technical Quality Specialist to ensure that products meet usability standards and Section 508/accessibility requirements. This role will work closely with development teams to conduct testing, identify accessibility issues, and help resolve them to meet government compliance standards. This is an onsite or Hybrid position. Summary: The Technical Quality Specialist will focus on ensuring that products are accessible and function correctly across delivery platforms. This position will perform testing for compliance with Section 508 guidelines and report issues to appropriate technical staff. Responsibilities: - Perform accessibility and functionality testing for web-based training products. - Work with design teams to ensure compliance with Section 508 accessibility standards. - Assist with testing/verification of user tickets and coordinate with technical staff to resolve issues. - Maintain a record of product versions and manage change requests. Required Education, Experience, and Skills: - Minimum 2 years related experience in accessibility testing. - Demonstrated expertise with Section 508 accessibility guidelines and JAWS testing tools. - Experience testing training products on various online platforms, including LMS. - Ability to multitask in a fast-paced environment and meet deadlines. Preferred Education, Experience, and Skills: - DHS Trusted Tester certification. - Familiarity with UI/UX principles and web development policies. - Experience working with cross-functional production teams. Tools & Software: - JAWS and accessibility testing tools. - Learning management systems (LMS) and web development tools. Knowledge & Skills: - Knowledge of accessibility standards and their application to web-based training. - Ability to collaborate with cross-functional teams and ensure high-quality testing. - Strong interpersonal and communication skills. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Base Salary Range: $50,000 – $100,000 / year. Our salary ranges are determined by role, level, and structural alignment. Individual pay is influenced by several factors, including the candidate's work location, relevant experience, skillset, and contract constraints. Benefits: At C2 Technologies, we support our team with a comprehensive benefits package designed to enhance your overall well-being. We offer comprehensive medical, dental, and vision insurance options; 401(k) retirement plan with company match and Paid Annual Leave (PAL), 11 paid federal holidays and other paid leave programs. We also offer employer paid life insurance, supplemental insurances for accident, critical illness and hospital care, short-term/long-term disability coverage, and an Employee Assistance Program (EAP). All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis. C² Technologies, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, marital status, national origin, age, veteran status, disability, or any other class. U.S. Citizenship is required for most positions. EOE/M/F/Disabled/Veteran. Pay Range: $50,000 - $100,000 per year

• Atuar no suporte N1 de ambientes SAP AMS • Realizar acompanhamento e tratamento de chamados utilizando ferramentas ITSM • Garantir o cumprimento dos SLAs e a correta priorização das demandas • Apoiar a gestão do backlog e o fluxo operacional da sustentação SAP • Executar monitoramento e tratativa de incidentes críticos • Atuar em regime de sobreaviso e atendimentos em horário de madrugada, quando necessário • Realizar interface com equipes técnicas e áreas de negócio • Registrar evidências, atualizações e procedimentos operacionais • Apoiar a melhoria contínua dos processos de sustentação.

• Installation, configuration and maintenance of NDD products • Training on NDD products or support tools • Handling support tickets and troubleshooting • Monitoring bug fixes in customer environments