11:11 SYSTEMS logo
11:11 SYSTEMS

Rethink Connected

Project Manager – Infrastructure Operations

Project ManagerProject ManagerFull TimeRemoteSeniorTeam 201-500Since 2020H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

7 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishCloudPMP

Job Description

Project Manager – Infrastructure Operations

11:11 SYSTEMS

• Coordinate multiple, simultaneous deployment and migration projects of customers into 11:11 Systems with limited guidance. • Complete project deliveries ensuring milestones, timelines and budgets are met and that successful customer outcomes are achieved. • Provide complete ownership and deliver support services to meet customers commitments. • Follow 11:11 Systems project management practices and apply good common sense to each project utilizing the appropriate tools for each scope of work. • Establish and enforce processes and best practices for cloud migrations. • Own ticket escalation processes and ensure it is followed consistently. • Establish support best practices and refine support management framework as needed. • Identify potential risks or gaps and mentor members across the cloud integrations organization. • Inform key stakeholders on project needs and trends and provide recommendations on ongoing integration needs. • Manage and refine existing tools and automation used for service operations. • Collaborate with internal teams on migration requirements for new or existing services. • Ensure customer and internal staff expectations are aligned by accurately communicating milestones and deliverables to all parties involved. • Foster communication and transparency amongst all teams involved in the delivery of projects, including customers. • Collaborate with vendors for integration needs. • Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner. • Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments. • Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. • All other duties as assigned.

Job Requirements

  • Bachelor’s degree in technical discipline or equivalent work experience required
  • 3+ years of demonstrated experience managing or coordinating projects
  • PMP or equivalent certification preferred
  • Experience managing technical projects across teams in an organization
  • ITIL experience preferred
  • Highly developed analytical and problem-solving skills
  • Excellent attention to detail, team player
  • Results oriented and organized with the ability to plan and deliver against deadlines and the ability to motivate others to deliver
  • Must be legally eligible to work in the country of employment without visa sponsorship

Benefits

  • Healthcare Insurance Plan
  • Life Insurance
  • Paid Vacation & Holidays
  • India Pension Scheme

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