• Lead, coach, mentor, and develop a team of Professional Services Engineers, Technical Project Leads, and delivery resources supporting Networking and Security services • Drive accountability for delivery quality, customer satisfaction, utilization, and technical execution • Support recruiting, onboarding, performance management, career development, and succession planning • Provide leadership oversight across active Networking and Security services engagements to ensure scope adherence, technical quality, and successful customer outcomes • Partner closely with PMO, Technical Project Leads, and Practice Leadership to proactively identify and resolve project risks, resource constraints, and escalations • Review project health, delivery readiness, staffing, and execution across medium- and high-complexity engagements • Ensure projects are appropriately staffed and technical ownership is clearly defined throughout the delivery lifecycle • Standardize service delivery methodologies, technical documentation, templates, and quality controls across Networking and Security services • Serve as a senior escalation point for Networking and Security delivery engagements • Reinforce proactive customer communication and strong technical accountability across the delivery organization

Role Description The SEO & AI Search Manager is responsible for developing and executing The Fix-It Group's organic search strategy across its portfolio of home service brands. This role owns the strategy, execution, and optimization of: - Search Engine Optimization (SEO) - AI Search Optimization (AEO/AIO/GEO) - Content strategy - Local search - Listings management - Digital content distribution This is a hands-on leadership role that combines strategic planning with execution. The SEO & AI Search Manager coordinates internal resources, traditional SEO agencies, AI technology partners, and content distribution vendors to build a unified organic search program that delivers measurable business results. Key Responsibilities - Organic Search Strategy - Develop annual and quarterly SEO and AI Search roadmaps aligned with business objectives. - Identify opportunities to improve rankings, AI visibility, local search performance, and organic lead generation. - Partner with cross-functional teams to align search initiatives with business priorities. - Monitor industry trends, search algorithm updates, and emerging AI technologies to maintain a competitive advantage. - SEO, AI Search & Content Strategy - Develop and publish a high volume of SEO- and AI-optimized content, including service pages, blogs, FAQs, and supporting website content. - Identify content opportunities through keyword research, analytics, customer insights, and competitive analysis. - Lead content production by coordinating internal resources, traditional SEO agencies, AI technology partners, and content distribution vendors. - Leverage AI tools and agency partners to accelerate content production while maintaining editorial quality, brand consistency, and search performance. - Continuously optimize existing content to improve rankings, conversions, and AI visibility. - Listings & Digital Presence - Oversee Google Business Profiles, Apple Maps, Bing Places, Yelp, Angi, BBB, Nextdoor, Yext, and other third-party lead platforms. - Ensure services, promotions, seasonal offers, and business information are consistently represented across all digital properties. - Maintain the master inventory of services and service areas by brand. - Technical SEO - Prioritize technical SEO initiatives, including indexing, structured data, internal linking, page speed, Core Web Vitals, and site architecture. - Coordinate technical SEO priorities between development teams and agency partners. - Support technical audits and implementation of recommended improvements. - Performance Analytics & Reporting - Develop dashboards and reporting that measure SEO, AI Search, content, listings, and overall organic performance. - Monitor rankings, AI visibility, traffic, conversions, revenue, share of voice, and local search performance. - Deliver monthly and quarterly reporting to General Managers and executive leadership. - Present performance insights, recommendations, and roadmap updates that guide business decisions. - Competitive Intelligence - Evaluate competitor websites, content strategies, AI visibility, local search performance, and organic rankings. - Identify best practices and emerging technologies that improve market share and search performance. - Recommend new SEO, AI Search, and content initiatives based on competitive analysis and industry trends. - Vendor Management - Manage relationships with SEO agencies, AI technology partners, listing providers, and content distribution vendors. - Coordinate internal resources and external partners to ensure work aligns with the organization's SEO and AI Search strategy. - Prioritize projects and vendor investments based on business objectives and ROI. - Build and lead an internal team focused on content development and technical SEO as the function grows. Qualifications - Bachelor's degree in Marketing, Communications, Business, or a related field. - 5+ years of experience in SEO, content strategy, or organic search marketing. - Experience developing enterprise SEO strategies that drive measurable business results. - Experience managing agencies, AI technology partners, freelancers, or other external marketing vendors. - Experience with AI Search Optimization and AI-assisted content development. - Experience in multi-location, franchise, or home services organizations preferred. - Strong understanding of SEO, technical SEO, local SEO, and AI Search Optimization. - Proficiency with Google Search Console, Google Analytics 4, Semrush, Ahrefs, Screaming Frog, BrightLocal, or similar SEO platforms. - Familiarity with schema markup, CMS platforms, and AI-powered content creation tools. - Strong analytical capabilities with experience using data to drive strategic decision making. - Excellent written, verbal, presentation, and executive communication skills. Core Competencies - Organic search strategy - SEO & AI Search Optimization - Content strategy and development - Performance analytics and reporting - Executive communication and presentation - Vendor and agency management - Project management - Cross-functional collaboration - Data-driven decision making - Hands-on execution in a fast-paced environment

Role Description The Operations lead will be accountable to CEO for the following: - Provide management direction including contributing to the development of strategic plans and the development and implementation of policies. - Oversee daily operations across Africa Talent, working with the respective Leaders across the business to ensure sustained and optimized performance. - Ensure that team virtual connections and security is maintained and working smoothly through regular system checks and managing the relationships with key stakeholders in Africa and with the receiving Member firm. - Together with the CEO, build and maintain mutually beneficial global relationships across the member Firm network to ensure that the strategic objectives of Africa Talent are driven. - Be able to evaluate business performance by analysing and interpreting data and metrics. - Lead annual planning, pricing, and budgeting process including allocation of financial resources, financial reporting, while contributing to resource mobilisation. - Manage financial management and reporting for programme and institutional expenditure against approved plans/budgets. - Ensure timely development, refinement and upgrading of financial and operational management systems to ensure effective and robust management Africa Talent’s financial reporting. - Ensure mitigation of risks through accurate maintenance of accurate financial reporting and risk mitigation strategies to ensure alignment with all Deloitte’s requirements. - Provide oversight on administration and operational functions that fall under enablement support. - Oversee the risk and legal processes with Africa Talent which include but are not limited to the DTIC incentives, Companies Act requirements, Global member firm requirements to operate as a centre and provide services to other member firms. Qualifications - CA (SA) or MBA or Relevant Commercial/Science or Technology Postgraduate Degree from a recognised university. - Be a member in good standing registered with a relevant professional body. - 8-10 years relevant working in a related or client facing role. - Possess strong financial management experience and skills including but not limited to budgeting/forecasting and stakeholder management. - Previous demonstrated experience as a commercial leader. - Demonstrated experience working within a global network where your focus has been on working across member Firms to build and maintain mutually beneficial relationships and to ensure operational effectiveness in the model. - Be proficient in accounting systems, grants, and financial management systems. - Have knowledge and experience in design, implementation and monitoring systems of financial management, controls, and accounting systems. - Have demonstrable experience in relationship management across a professional services organization. - Have ability to link financial results to programme and operational performance drivers and provide value add insights to an organization. - Previous experience in a client-facing role within a Consulting or professional services organisation. - Exceptional communication skills, both written and verbal. - Able to deliver multiple engagements on time and within budget. - Demonstrated experience working across different cultures in a global network which has provided you with an appreciation for diversity inclusive of cultural diversity and local BEE regulations. - Proven ability to make decisions and the right judgement calls in complex projects and situations. - Creates a culture of trust, ownership and accountability across teams and projects. - On the job coaching for managers and professional staff and taking accountability for multiple large engagements. - Manages large engagement / multiple engagement deadlines holistically, identifying risks and escalating. - Drives continuous improvement. - Custodian of the business, shaping offerings that we need to proactively take to the market. Company Description Africa Talent by Deloitte (Africa Talent) is a standalone division of Deloitte, owned by Deloitte Africa and Deloitte Netherlands, based in South Africa. Our goal is to meet the growing demand for Talent in Africa and Europe; by recruiting and developing Talent throughout Sub Saharan Africa to service the diverse needs and to enable projects at our clients. Talent employed will have the full experience of Deloitte, while getting both international and local exposure to a diverse set of clients, working remotely from Africa. It will take advantage of the demographic reality of Africa as a future source of talent for both Africa and Europe and at its core, the goal is to create employment in Africa and invest in African talent. The ethos of our organisation is characterised by vision, purpose beyond profit and an appetite to innovate and deliver creative, high impact solutions to client challenges. Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte – Africa Talent - is where you will find unrivalled opportunities to succeed and realize your full potential.

Role Description We are seeking a Learner Experience Manager / Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators. Key Responsibilities - Act as the primary point of contact for learners from onboarding through course completion - Conduct 1:1 and group learner support sessions across multiple time zones - Guide learners in structuring study plans and managing progress toward completion - Identify and address learning or engagement challenges early, offering practical solutions - Maintain clear and responsive communication via email, chat, and video calls - Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met - Monitor learner performance and engagement using tracking tools and reports - Collect and analyse learner feedback to recommend process improvements - Provide alumni support and foster a sense of community among past participants Qualifications - Relevant Bachelor’s degree or equivalent experience - Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments - Demonstrated ability to build rapport and communicate effectively with diverse learner groups - Strong organisational and administrative skills, with attention to detail - Experience facilitating online sessions or coaching learners (preferred) - Familiarity with digital education platforms and online learning environments - Empathetic, proactive, and able to handle sensitive information with professionalism - A strong sense of accountability and ownership of learner outcomes Benefits - Fully remote role with flexible working environment - Collaborative, people-centred performance culture - Opportunity to contribute to meaningful learner outcomes in a growing digital education sector - Professional growth within a purpose-driven Employer Group Our Recruitment Process - Application Submission: Complete the online form and answer brief application questions. - Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist. - Video Interview Stage: You’ll record short responses to 3–4 role-specific questions. - Live Interviews: Shortlisted candidates attend first-round interviews (and, if applicable, further rounds). - Final Shortlist & Verification: Reference and background checks are completed. - Offer & Contracting: Successful candidates receive formal offers and contract documents. - Pre-boarding & Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.