Role Description We invite you to become part of our thriving team as a Dutch/Flemish speaking customer representative. This role offers paid relocation to Greece, with the opportunity to live in a beautiful and culturally rich country. - Provide customer support to Dutch-speaking clients via phone, email, and chat. - Address client inquiries with professionalism and timely resolution. - Utilize company systems to offer accurate and efficient assistance. - Collaborate with your team to maintain excellent customer service standards. - Work from home, in Greece, is possible. Qualifications - Fluency in Dutch, both written and spoken, is mandatory. - Excellent communication and interpersonal skills. - Strong customer service orientation with problem-solving abilities. - Self-motivated and adaptable. - No experience needed, but willingness to learn! Requirements - Willingness to relocate to Greece with relocation expenses covered. Benefits - Competitive monthly salary. - 2 Extra salaries per year. - Fully paid relocation package. - Airport pick-up. - Fully paid training. - Health Insurance. - Continuous support before and during your stay in Greece provided by residents of Greece. - And many other benefits!

Role Description Are you a Italian speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Italian-speaking Solutions Consultant to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Key Responsibilities - Handle customer inquiries for Italian speaking customers. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. - Collaborate with colleagues and other departments to achieve the best outcomes. - Meet quality and performance targets while maintaining professionalism. Qualifications - Native-level fluency in Italian (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description

• Respond to customer enquiries via email in a professional, clear, and timely manner. • Provide accurate information regarding products, services, sales, and rentals. • Effectively troubleshoot and resolve customer issues, aiming for a high rate of first-contact resolution. • Maintain detailed and accurate records of all customer interactions within our CRM system. • Escalate complex issues to senior team members or other departments as required, ensuring a seamless handover. • Collaborate with the sales and service teams to provide comprehensive solutions for our customers. • Contribute to the continuous improvement of our support processes and documentation.

• Assisting Customers: Provide prompt, accurate assistance by actively listening, resolving inquiries, and sharing information about our products, campaigns, services and business practices through our communication channels. • Complaint Resolution: Handle complaints with empathy and active listening whilst working with retail and internal teams to find professional and timely solutions that satisfy our customers. • Driving Sales: Use your passion for the brand, Lush products and ethics to guide customers through consultations, helping them make informed decisions that drive growth. • Maintaining Records: Keep customer interactions and contact details up-to-date to ensure we provide personalised and efficient service every time. • Data Privacy: Treat all personal data with respect and security. Adhere strictly to PCI compliance and privacy laws, completing annual training to keep our customers safe. • Processing Requests: Efficiently manage orders, returns, and requests, ensuring all systems are updated for timely fulfillment. • Daily Operations: Support the smooth running of the department by assisting with refunds, reviews, fulfilment and other essential daily tasks, working alongside other departments. • Collaboration: Work closely with Digital, Tech Support, Digital Fulfilment, Manufacturing, Stores, Reg Affairs and global teams to escalate issues and provide the best possible solutions. • Professionalism: Embody Lush values and guidelines in every interaction, ensuring a positive 5-star journey for everyone. • Leading by Example: Set the standard for passion and ethics within the department through your daily actions and behaviours.