• Respond to customer enquiries via email in a professional, clear, and timely manner. • Provide accurate information regarding products, services, sales, and rentals. • Effectively troubleshoot and resolve customer issues, aiming for a high rate of first-contact resolution. • Maintain detailed and accurate records of all customer interactions within our CRM system. • Escalate complex issues to senior team members or other departments as required, ensuring a seamless handover. • Collaborate with the sales and service teams to provide comprehensive solutions for our customers. • Contribute to the continuous improvement of our support processes and documentation.

• Assisting Customers: Provide prompt, accurate assistance by actively listening, resolving inquiries, and sharing information about our products, campaigns, services and business practices through our communication channels. • Complaint Resolution: Handle complaints with empathy and active listening whilst working with retail and internal teams to find professional and timely solutions that satisfy our customers. • Driving Sales: Use your passion for the brand, Lush products and ethics to guide customers through consultations, helping them make informed decisions that drive growth. • Maintaining Records: Keep customer interactions and contact details up-to-date to ensure we provide personalised and efficient service every time. • Data Privacy: Treat all personal data with respect and security. Adhere strictly to PCI compliance and privacy laws, completing annual training to keep our customers safe. • Processing Requests: Efficiently manage orders, returns, and requests, ensuring all systems are updated for timely fulfillment. • Daily Operations: Support the smooth running of the department by assisting with refunds, reviews, fulfilment and other essential daily tasks, working alongside other departments. • Collaboration: Work closely with Digital, Tech Support, Digital Fulfilment, Manufacturing, Stores, Reg Affairs and global teams to escalate issues and provide the best possible solutions. • Professionalism: Embody Lush values and guidelines in every interaction, ensuring a positive 5-star journey for everyone. • Leading by Example: Set the standard for passion and ethics within the department through your daily actions and behaviours.

Role Description You’ll provide top-notch service to our customers and teammates as part of a growing Customer Service team at Propeller. When our customers need technical assistance or have questions about their hardware or software, they can reach out to us 24/7. As a Customer Service Specialist, you’ll be the first person our customers interact with when reaching out for help via chat or email. By understanding and triaging these requests effectively, you’ll either: - Provide the customer with a solution yourself, or - Escalate the request to the appropriate customer-facing team member and facilitate a quick resolution. You’ll create a first-class customer experience by keeping response and resolution times low, and by maintaining a high level of professionalism. Your exceptional customer service talents, combined with a solid knowledge of our geospatial hardware and software products will enable you to offer swift resolutions to our customers’ inquiries related to remote sensing, drone surveying, and photogrammetry. In addition to managing incoming support requests, you will assist the Geospatial Solutions team with some basic technical tasks for customers including using Propeller’s tools to help measure stockpiles and to retrieve GPS corrections data. You’ll also engage with other cross-functional teams around Propeller including members of the Customer Success and Product & Engineering teams as we continually elevate our customer support processes, tools, and systems to ensure customers are receiving the information they need and to optimize our overall capacity to provide effective customer support. Qualifications - 1+ years of experience in a customer service or technical support position, with a preference for proficiency in chat and email channels. - Excellent English communication skills (written and verbal). - Exceptional problem solving and analytical skills. - Multi-tasking and time management abilities. - Attention to detail. - A customer-centric, solutions-oriented mindset. - You thrive in a team environment, taking pride in making valuable and supportive contributions. Requirements - You are a solution-oriented people-person adept with effective customer service methods. - You make quick, logical decisions, demonstrate strong interpersonal skills, and maintain a high level of professionalism in any situation. - It is easy for you to learn new software & hardware applications and basic technical concepts, and you’re able to explain complex processes to others in simple terms. - You are an excellent teammate, but also work well independently. - You’re comfortable working remotely in a fast paced, web-connected work environment. - You have the flexibility to work on a rotating roster that enables us to support customers in over 100 countries. Benefits - HMO gold medical insurance. - Paid vacation and sick leave. - Paid parental leave policies. - Annual professional development budget and leave. - The opportunity to take part in our mentorship program. - WFH equipment provided. - Monthly WFH allowance. - Employee share options.

Role Description Mercier Consultancy Group is proud to present an exciting opportunity for the German-Speaking Video Streaming Customer Experts position in Greece, ideal for passionate individuals who love the world of digital entertainment and streaming platforms. In this dynamic remote role based within Greece, you will serve as the first point of contact for German-speaking subscribers of a leading international video streaming platform, delivering exceptional support and ensuring an outstanding viewer experience. Key Responsibilities - Provide prompt, professional, and empathetic customer support to German-speaking subscribers via phone, email, and live chat channels. - Assist customers with account management queries, including subscription plans, billing issues, payment methods, and account security. - Troubleshoot and resolve technical issues related to video playback, streaming quality, device compatibility, and app performance. - Guide users through platform features, content navigation, personalisation settings, and parental controls. - Accurately log customer interactions, feedback, and technical issues into the CRM system. - Escalate complex or unresolved technical and billing issues to the appropriate internal teams. - Stay fully up to date with the latest platform updates, new content releases, feature rollouts, and promotional offers. - Consistently meet or exceed key performance indicators (KPIs) including customer satisfaction scores, resolution times, and quality benchmarks. Qualifications - Native or fluent German language skills (both spoken and written) — C1 or C2 level proficiency required. - Valid EU passport or European Economic Area (EEA) residency documentation (mandatory). - A good working knowledge of English for internal communications and training purposes. - Previous experience in customer service, technical support, or a client-facing role is advantageous. - Comfortable working with digital platforms, streaming applications, and consumer electronic devices. - Excellent communication skills, a patient and customer-centric mindset. Requirements - Strong general technical aptitude is highly desirable. - Ability to manage multiple queries efficiently in a fast-paced remote environment. Benefits - Competitive Monthly Salary reflective of your skills, language proficiency, and experience. - Fully Paid Training provided by industry experts. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival. - Monthly Performance Bonus rewarding your dedication and achievement of KPIs. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Remote Work Flexibility, allowing you to work from home within Greece. - A vibrant, multicultural, and supportive team environment. - And Much More — join Mercier Consultancy Group and discover a world of career growth possibilities. How to Apply If you are a German-speaking professional with a passion for streaming platforms and a commitment to delivering exceptional customer experiences, we want to hear from you. The German-Speaking Video Streaming Customer Experts position in Greece is one of the most exciting German-speaking jobs currently available through Mercier Consultancy Group, and applications are being reviewed on a rolling basis — so do not delay. Click Apply Now to submit your application and take the first step towards a rewarding international career with Mercier Consultancy Group.