Role Description Are you a Italian speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Italian-speaking Solutions Consultant to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Key Responsibilities - Handle customer inquiries for Italian speaking customers. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. - Collaborate with colleagues and other departments to achieve the best outcomes. - Meet quality and performance targets while maintaining professionalism. Qualifications - Native-level fluency in Italian (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description

• Respond to customer enquiries via email in a professional, clear, and timely manner. • Provide accurate information regarding products, services, sales, and rentals. • Effectively troubleshoot and resolve customer issues, aiming for a high rate of first-contact resolution. • Maintain detailed and accurate records of all customer interactions within our CRM system. • Escalate complex issues to senior team members or other departments as required, ensuring a seamless handover. • Collaborate with the sales and service teams to provide comprehensive solutions for our customers. • Contribute to the continuous improvement of our support processes and documentation.

• Assisting Customers: Provide prompt, accurate assistance by actively listening, resolving inquiries, and sharing information about our products, campaigns, services and business practices through our communication channels. • Complaint Resolution: Handle complaints with empathy and active listening whilst working with retail and internal teams to find professional and timely solutions that satisfy our customers. • Driving Sales: Use your passion for the brand, Lush products and ethics to guide customers through consultations, helping them make informed decisions that drive growth. • Maintaining Records: Keep customer interactions and contact details up-to-date to ensure we provide personalised and efficient service every time. • Data Privacy: Treat all personal data with respect and security. Adhere strictly to PCI compliance and privacy laws, completing annual training to keep our customers safe. • Processing Requests: Efficiently manage orders, returns, and requests, ensuring all systems are updated for timely fulfillment. • Daily Operations: Support the smooth running of the department by assisting with refunds, reviews, fulfilment and other essential daily tasks, working alongside other departments. • Collaboration: Work closely with Digital, Tech Support, Digital Fulfilment, Manufacturing, Stores, Reg Affairs and global teams to escalate issues and provide the best possible solutions. • Professionalism: Embody Lush values and guidelines in every interaction, ensuring a positive 5-star journey for everyone. • Leading by Example: Set the standard for passion and ethics within the department through your daily actions and behaviours.

Role Description You’ll provide top-notch service to our customers and teammates as part of a growing Customer Service team at Propeller. When our customers need technical assistance or have questions about their hardware or software, they can reach out to us 24/7. As a Customer Service Specialist, you’ll be the first person our customers interact with when reaching out for help via chat or email. By understanding and triaging these requests effectively, you’ll either: - Provide the customer with a solution yourself, or - Escalate the request to the appropriate customer-facing team member and facilitate a quick resolution. You’ll create a first-class customer experience by keeping response and resolution times low, and by maintaining a high level of professionalism. Your exceptional customer service talents, combined with a solid knowledge of our geospatial hardware and software products will enable you to offer swift resolutions to our customers’ inquiries related to remote sensing, drone surveying, and photogrammetry. In addition to managing incoming support requests, you will assist the Geospatial Solutions team with some basic technical tasks for customers including using Propeller’s tools to help measure stockpiles and to retrieve GPS corrections data. You’ll also engage with other cross-functional teams around Propeller including members of the Customer Success and Product & Engineering teams as we continually elevate our customer support processes, tools, and systems to ensure customers are receiving the information they need and to optimize our overall capacity to provide effective customer support. Qualifications - 1+ years of experience in a customer service or technical support position, with a preference for proficiency in chat and email channels. - Excellent English communication skills (written and verbal). - Exceptional problem solving and analytical skills. - Multi-tasking and time management abilities. - Attention to detail. - A customer-centric, solutions-oriented mindset. - You thrive in a team environment, taking pride in making valuable and supportive contributions. Requirements - You are a solution-oriented people-person adept with effective customer service methods. - You make quick, logical decisions, demonstrate strong interpersonal skills, and maintain a high level of professionalism in any situation. - It is easy for you to learn new software & hardware applications and basic technical concepts, and you’re able to explain complex processes to others in simple terms. - You are an excellent teammate, but also work well independently. - You’re comfortable working remotely in a fast paced, web-connected work environment. - You have the flexibility to work on a rotating roster that enables us to support customers in over 100 countries. Benefits - HMO gold medical insurance. - Paid vacation and sick leave. - Paid parental leave policies. - Annual professional development budget and leave. - The opportunity to take part in our mentorship program. - WFH equipment provided. - Monthly WFH allowance. - Employee share options.