• Assisting Customers: Provide prompt, accurate assistance by actively listening, resolving inquiries, and sharing information about our products, campaigns, services and business practices through our communication channels. • Complaint Resolution: Handle complaints with empathy and active listening whilst working with retail and internal teams to find professional and timely solutions that satisfy our customers. • Driving Sales: Use your passion for the brand, Lush products and ethics to guide customers through consultations, helping them make informed decisions that drive growth. • Maintaining Records: Keep customer interactions and contact details up-to-date to ensure we provide personalised and efficient service every time. • Data Privacy: Treat all personal data with respect and security. Adhere strictly to PCI compliance and privacy laws, completing annual training to keep our customers safe. • Processing Requests: Efficiently manage orders, returns, and requests, ensuring all systems are updated for timely fulfillment. • Daily Operations: Support the smooth running of the department by assisting with refunds, reviews, fulfilment and other essential daily tasks, working alongside other departments. • Collaboration: Work closely with Digital, Tech Support, Digital Fulfilment, Manufacturing, Stores, Reg Affairs and global teams to escalate issues and provide the best possible solutions. • Professionalism: Embody Lush values and guidelines in every interaction, ensuring a positive 5-star journey for everyone. • Leading by Example: Set the standard for passion and ethics within the department through your daily actions and behaviours.

Role Description You’ll provide top-notch service to our customers and teammates as part of a growing Customer Service team at Propeller. When our customers need technical assistance or have questions about their hardware or software, they can reach out to us 24/7. As a Customer Service Specialist, you’ll be the first person our customers interact with when reaching out for help via chat or email. By understanding and triaging these requests effectively, you’ll either: - Provide the customer with a solution yourself, or - Escalate the request to the appropriate customer-facing team member and facilitate a quick resolution. You’ll create a first-class customer experience by keeping response and resolution times low, and by maintaining a high level of professionalism. Your exceptional customer service talents, combined with a solid knowledge of our geospatial hardware and software products will enable you to offer swift resolutions to our customers’ inquiries related to remote sensing, drone surveying, and photogrammetry. In addition to managing incoming support requests, you will assist the Geospatial Solutions team with some basic technical tasks for customers including using Propeller’s tools to help measure stockpiles and to retrieve GPS corrections data. You’ll also engage with other cross-functional teams around Propeller including members of the Customer Success and Product & Engineering teams as we continually elevate our customer support processes, tools, and systems to ensure customers are receiving the information they need and to optimize our overall capacity to provide effective customer support. Qualifications - 1+ years of experience in a customer service or technical support position, with a preference for proficiency in chat and email channels. - Excellent English communication skills (written and verbal). - Exceptional problem solving and analytical skills. - Multi-tasking and time management abilities. - Attention to detail. - A customer-centric, solutions-oriented mindset. - You thrive in a team environment, taking pride in making valuable and supportive contributions. Requirements - You are a solution-oriented people-person adept with effective customer service methods. - You make quick, logical decisions, demonstrate strong interpersonal skills, and maintain a high level of professionalism in any situation. - It is easy for you to learn new software & hardware applications and basic technical concepts, and you’re able to explain complex processes to others in simple terms. - You are an excellent teammate, but also work well independently. - You’re comfortable working remotely in a fast paced, web-connected work environment. - You have the flexibility to work on a rotating roster that enables us to support customers in over 100 countries. Benefits - HMO gold medical insurance. - Paid vacation and sick leave. - Paid parental leave policies. - Annual professional development budget and leave. - The opportunity to take part in our mentorship program. - WFH equipment provided. - Monthly WFH allowance. - Employee share options.

Role Description Mercier Consultancy Group is proud to present an exciting opportunity for the German-Speaking Video Streaming Customer Experts position in Greece, ideal for passionate individuals who love the world of digital entertainment and streaming platforms. In this dynamic remote role based within Greece, you will serve as the first point of contact for German-speaking subscribers of a leading international video streaming platform, delivering exceptional support and ensuring an outstanding viewer experience. Key Responsibilities - Provide prompt, professional, and empathetic customer support to German-speaking subscribers via phone, email, and live chat channels. - Assist customers with account management queries, including subscription plans, billing issues, payment methods, and account security. - Troubleshoot and resolve technical issues related to video playback, streaming quality, device compatibility, and app performance. - Guide users through platform features, content navigation, personalisation settings, and parental controls. - Accurately log customer interactions, feedback, and technical issues into the CRM system. - Escalate complex or unresolved technical and billing issues to the appropriate internal teams. - Stay fully up to date with the latest platform updates, new content releases, feature rollouts, and promotional offers. - Consistently meet or exceed key performance indicators (KPIs) including customer satisfaction scores, resolution times, and quality benchmarks. Qualifications - Native or fluent German language skills (both spoken and written) — C1 or C2 level proficiency required. - Valid EU passport or European Economic Area (EEA) residency documentation (mandatory). - A good working knowledge of English for internal communications and training purposes. - Previous experience in customer service, technical support, or a client-facing role is advantageous. - Comfortable working with digital platforms, streaming applications, and consumer electronic devices. - Excellent communication skills, a patient and customer-centric mindset. Requirements - Strong general technical aptitude is highly desirable. - Ability to manage multiple queries efficiently in a fast-paced remote environment. Benefits - Competitive Monthly Salary reflective of your skills, language proficiency, and experience. - Fully Paid Training provided by industry experts. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival. - Monthly Performance Bonus rewarding your dedication and achievement of KPIs. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Remote Work Flexibility, allowing you to work from home within Greece. - A vibrant, multicultural, and supportive team environment. - And Much More — join Mercier Consultancy Group and discover a world of career growth possibilities. How to Apply If you are a German-speaking professional with a passion for streaming platforms and a commitment to delivering exceptional customer experiences, we want to hear from you. The German-Speaking Video Streaming Customer Experts position in Greece is one of the most exciting German-speaking jobs currently available through Mercier Consultancy Group, and applications are being reviewed on a rolling basis — so do not delay. Click Apply Now to submit your application and take the first step towards a rewarding international career with Mercier Consultancy Group.

Role Description Mercier Consultancy Group is actively seeking passionate and driven German-Speaking Customer Service Experts to join a prestigious customer support services operation based remotely within Greece. This is an outstanding opportunity for fluent or native German speakers who are eager to advance their careers in the customer support services industry while enjoying the unmatched lifestyle that Greece has to offer. Key Responsibilities - Deliver high-quality, empathetic customer support in fluent German across multiple communication channels including phone, email, and live chat. - Accurately identify, investigate, and resolve customer enquiries, complaints, and technical issues in a timely and professional manner. - Maintain comprehensive and up-to-date records of all customer interactions within the company's CRM system, ensuring full compliance with data management protocols. - Proactively guide customers through products, services, and troubleshooting processes, ensuring a seamless and positive customer experience at every touchpoint. - Collaborate effectively with internal customer support services teams, escalating complex cases to senior agents or specialist departments when required. - Consistently meet and exceed individual and team key performance indicators (KPIs), including customer satisfaction scores, first contact resolution rates, and average handling times. - Stay fully informed of product updates, service changes, and company policies to provide customers with accurate and current information at all times. - Actively contribute to a positive team culture by sharing feedback, supporting colleagues, and participating in ongoing training and quality improvement initiatives. Qualifications - Native or fluent German language skills, both spoken and written, are essential for this role. - A valid EU passport or the legal right to work within the European Union is mandatory. - Previous experience in a customer support services environment, contact centre, or client-facing role is strongly preferred. - Excellent interpersonal and communication skills with a genuine passion for delivering outstanding customer experiences. - Strong digital literacy, including confidence in navigating CRM platforms, ticketing systems, and standard office software. - A self-motivated, solutions-oriented mindset with the ability to work independently and efficiently in a remote working environment. Benefits - Competitive Monthly Salary reflective of your skills and experience within the customer support services industry. - Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation to ensure your move to Greece is completely stress-free. - Monthly Performance Bonus rewarding your dedication and results in your customer service role. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward. - Fully Paid Professional Training to prepare you thoroughly for your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Remote working arrangement within Greece, offering flexibility and an exceptional work-life balance. - Genuine career development pathways within a growing international customer support services organisation. - And Much More — join Mercier Consultancy Group and discover a benefits package designed to support your whole life, not just your career.