Role Description Mercier Consultancy Group is proud to present an exciting opportunity for the German-Speaking Video Streaming Customer Experts position in Greece, ideal for passionate individuals who love the world of digital entertainment and streaming platforms. In this dynamic remote role based within Greece, you will serve as the first point of contact for German-speaking subscribers of a leading international video streaming platform, delivering exceptional support and ensuring an outstanding viewer experience. Key Responsibilities - Provide prompt, professional, and empathetic customer support to German-speaking subscribers via phone, email, and live chat channels. - Assist customers with account management queries, including subscription plans, billing issues, payment methods, and account security. - Troubleshoot and resolve technical issues related to video playback, streaming quality, device compatibility, and app performance. - Guide users through platform features, content navigation, personalisation settings, and parental controls. - Accurately log customer interactions, feedback, and technical issues into the CRM system. - Escalate complex or unresolved technical and billing issues to the appropriate internal teams. - Stay fully up to date with the latest platform updates, new content releases, feature rollouts, and promotional offers. - Consistently meet or exceed key performance indicators (KPIs) including customer satisfaction scores, resolution times, and quality benchmarks. Qualifications - Native or fluent German language skills (both spoken and written) — C1 or C2 level proficiency required. - Valid EU passport or European Economic Area (EEA) residency documentation (mandatory). - A good working knowledge of English for internal communications and training purposes. - Previous experience in customer service, technical support, or a client-facing role is advantageous. - Comfortable working with digital platforms, streaming applications, and consumer electronic devices. - Excellent communication skills, a patient and customer-centric mindset. Requirements - Strong general technical aptitude is highly desirable. - Ability to manage multiple queries efficiently in a fast-paced remote environment. Benefits - Competitive Monthly Salary reflective of your skills, language proficiency, and experience. - Fully Paid Training provided by industry experts. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival. - Monthly Performance Bonus rewarding your dedication and achievement of KPIs. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Remote Work Flexibility, allowing you to work from home within Greece. - A vibrant, multicultural, and supportive team environment. - And Much More — join Mercier Consultancy Group and discover a world of career growth possibilities. How to Apply If you are a German-speaking professional with a passion for streaming platforms and a commitment to delivering exceptional customer experiences, we want to hear from you. The German-Speaking Video Streaming Customer Experts position in Greece is one of the most exciting German-speaking jobs currently available through Mercier Consultancy Group, and applications are being reviewed on a rolling basis — so do not delay. Click Apply Now to submit your application and take the first step towards a rewarding international career with Mercier Consultancy Group.

Role Description Mercier Consultancy Group is actively seeking passionate and driven German-Speaking Customer Service Experts to join a prestigious customer support services operation based remotely within Greece. This is an outstanding opportunity for fluent or native German speakers who are eager to advance their careers in the customer support services industry while enjoying the unmatched lifestyle that Greece has to offer. Key Responsibilities - Deliver high-quality, empathetic customer support in fluent German across multiple communication channels including phone, email, and live chat. - Accurately identify, investigate, and resolve customer enquiries, complaints, and technical issues in a timely and professional manner. - Maintain comprehensive and up-to-date records of all customer interactions within the company's CRM system, ensuring full compliance with data management protocols. - Proactively guide customers through products, services, and troubleshooting processes, ensuring a seamless and positive customer experience at every touchpoint. - Collaborate effectively with internal customer support services teams, escalating complex cases to senior agents or specialist departments when required. - Consistently meet and exceed individual and team key performance indicators (KPIs), including customer satisfaction scores, first contact resolution rates, and average handling times. - Stay fully informed of product updates, service changes, and company policies to provide customers with accurate and current information at all times. - Actively contribute to a positive team culture by sharing feedback, supporting colleagues, and participating in ongoing training and quality improvement initiatives. Qualifications - Native or fluent German language skills, both spoken and written, are essential for this role. - A valid EU passport or the legal right to work within the European Union is mandatory. - Previous experience in a customer support services environment, contact centre, or client-facing role is strongly preferred. - Excellent interpersonal and communication skills with a genuine passion for delivering outstanding customer experiences. - Strong digital literacy, including confidence in navigating CRM platforms, ticketing systems, and standard office software. - A self-motivated, solutions-oriented mindset with the ability to work independently and efficiently in a remote working environment. Benefits - Competitive Monthly Salary reflective of your skills and experience within the customer support services industry. - Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation to ensure your move to Greece is completely stress-free. - Monthly Performance Bonus rewarding your dedication and results in your customer service role. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward. - Fully Paid Professional Training to prepare you thoroughly for your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Remote working arrangement within Greece, offering flexibility and an exceptional work-life balance. - Genuine career development pathways within a growing international customer support services organisation. - And Much More — join Mercier Consultancy Group and discover a benefits package designed to support your whole life, not just your career.

Role Description Als erste freundliche Stimme am Telefon bist Du der Startschuss für eine erfolgreiche Zusammenarbeit: - Deine Hauptaufgabe sind unsere ErstCalls, der Praxis-Check und das Experten-Matching. - Du erkennst den Bedarf unserer tomedo®-Interessenten und gibst sie passgenau an unsere Präsentator:innen weiter. - Parallel betreust Du unsere Telefonhotline und bist für Interessenten und Bestandskunden die erste Anlaufstelle. - Beratung unserer Bestandskunden zu unseren Produkten und Erstellung passgenauer Angebote. - Überwachung von Tickets, Postfächern und internen Kommunikationskanälen. - Entwicklung einer Spezialaufgabe basierend auf Deinen Stärken und Interessen. - Unterstützung unserer Präsentator:innen im Vertriebsinnendienst und Außendienst. - Arbeiten im Homeoffice mit der Möglichkeit, an Teamevents teilzunehmen. Qualifications - Erfahrung aus dem Arztpraxis-Umfeld. - Selbstständige, strukturierte und organisierte Arbeitsweise. - Offene, herzliche und professionelle Art im Umgang mit Interessenten und Kund:innen. - Idealerweise erste Berufserfahrung im Kundenkontakt, in der Beratung, im Vertrieb oder in der Organisation. - Teamfähigkeit und positive, lösungsorientierte Einstellung. - Schnelle Auffassungsgabe und Anpassungsfähigkeit an Prozessänderungen. - Exzellente Deutschkenntnisse (mindestens C1). Requirements - Fester Spätschicht-Tag pro Woche (09:30–18:00 Uhr). - Interesse an zukunftsweisenden KI-Tools (z.B. ChatGPT, Claude, Gemini). - Praktische Anwendung von agentischer KI (z.B. Codex, Claude Cowork, Gemini Spark, OpenClaw). Benefits - Super Team und flache Hierarchien. - Job Crafting/individuelle Arbeitsgestaltung. - Flexible Arbeitszeiten. - Weiterentwicklungsmöglichkeiten. - Homeoffice/Mobiles Arbeiten. - Team Events. - Förderung der physischen und psychischen Gesundheit. - Betriebliche Altersvorsorge. - Betriebliche Krankenversicherung. - Dienstradleasing/Jobrad. - Hardwareleasing. - Mitarbeiterrabatte. - Betreuungskosten- und Kita-Zuschuss. - Erholungsbeihilfe. - Essenszuschuss. - Fahrtkostenzuschuss. - Auslandsarbeit.

Title: Video Game Customer Support Specialist- Japanese Fluent Location: Redmond United States Employee Type: Contract Remote: Yes Location: Redmond, WA, US Job Type: Pay Range: $20 - $25 per hour Similar Jobs - Game Producer - Customer Support - Technology Support Specialist- Tampa - Video Editor - Technology Support Specialist- Washington DC Job Description: Job#: 3040376 Job Description: Apex Systems is hiring a Customer Support Agent to work in a fast paced, busy, but amazingly fun environment supporting a video game franchise. This work will be email support via Zendesk. We are looking for candidates with previous experience in a high volume support environment providing technical support or customer support via email. This role requires bilingual language skills in Japanese. Major Responsibilities: Account & Platform level Tickets - The ticket types that support agents handle themselves after initial training are largely around general troubleshooting for all basic platform and account level for customers. - Account Troubleshooting - "How do I…?" Questions - Provide information on various promotional opportunities and bundles After the agent has mastered Account and Platform tickets, there will be opportunities to cross train and focus on other queues. These could include Technical Support, Gameplay, Social Media, or special niche queues. Deliverables: - Respond to Players in a high volume environment by consistently hitting the bar for both productivity and quality, as measured by handle time, quality scores, and customer feedback - Strong investigative skills with a focus in money related tickets (Account Takeover, Fraud, Refund abuse, etc) - Strong communication skills to accurately understand a customer's problem and know when to ask for more before escalating to another team. T1 agents should have all information needed (as much as reasonably possible) before passing off to another team - Properly tag all Zendesk ticket for appropriate reporting to other management - this is business critical as incorrect tagging can result in tickets being dropped or not being reported on - Other areas as agreed by Apex management within position criteria if SLA is not adversely impacted Required Qualifications: - Customer Support experience at a Technology, E-Commerce, or Game Company is required - Previous email or online customer support experience for software; call center work is not a direct correlation - Experience in one or more online ticketing system. This team uses Zendesk. - Excellent, customer-friendly, grammatically correct, and verifiable writing skills Preferred Qualifications: - Video gaming experience strongly preferred EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. Employee Type: Contract Remote: Yes Location: Redmond, WA, US Job Type: Pay Range: $20 - $25 per hour Similar Jobs - Customer Support - Technology Support Specialist- Washington DC - IT Systems Specialist- Clinical - Executive Support Specialist - Customer Integrations Analyst