• You conduct remote reviews and give final approval of acceptance reports for PV systems to ensure our high technical and safety standards. • You collect and structure relevant data from installations and acceptance checks to gain a clear picture of our performance. • You identify the most common sources of errors, analyze their root causes, and document your findings precisely. • Based on the documented errors, you develop clear learning content and training materials so our field teams improve every day. • You use your insights to actively improve processes, optimize workflows, and increase the efficiency of our installations. • You work closely with planning, installation, and maintenance teams to sustainably elevate overall quality.

• Serve as the first point of contact for customers via email, chat, or phone. • Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution. • Deliver prompt, accurate, and courteous responses to customer inquiries and issues. • Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data. • Maintain thorough documentation of customer interactions, queries, and resolutions. Monitor and track common issues to help identify trends and escalate systemic problems. • Contribute to improving support documentation, FAQs, and internal knowledge bases. • Support service-level agreements (SLAs) and meet quality and responsiveness KPIs.

Title: Market Size Analyst - France Location: London, United Kingdom Job Description: Location: Central London, St Paul’s (Hybrid) - £27K Purpose Market Size Analysts are responsible for creating market size data and content for Mintel’s Market Dynamics product. In this role, they collect consumer spending and consumption data through both primary and secondary research. They will interpret and structure complex findings into Mintel’s market size databases and produce content that highlights key market data, emerging trends, cross-category, cross-market, and cross-product analyses, for the purposes of supporting both internal teams and external stakeholders. Impact The data and content produced by the Market Size Analyst will enhance Mintel’s market size database and support the development of the Market Dynamics product. These concise, self-contained outputs provide clients with market intelligence and clear data- driven analysis, guiding further market exploration. The Analyst’s contributions elevate Mintel’s reputation as a trusted source for high quality and trustworthy market intelligence. What You Will Be Doing: Secondary Research: Conduct economic market research across 40 FMCG categories by identifying and utilising secondary sources available in the local market to determine market sizes. Map the brand landscape, presenting findings in structured data formats for further analysis in a global context. Trade Interviews: Build and maintain relationships with industry experts and conduct trade interviews, capture emerging trends and key insights, and ensure the accuracy and relevance of research deliverables. Produce written content: Develop category content by applying strong market knowledge and analytical skills to evaluate data outputs, generating insights and reliable market forecasts. Communication & collaboration: Collaborate with cross-functional teams to share industry expertise, support knowledge sharing, and enhance operational efficiency across the business. What We Are Looking For: Local Market Expertise: - Minimum of 3 years of residency in France with a strong understanding of its business culture and consumer behavior. - Native fluency in both written and spoken (French) is essential. - Familiarity with FMCG markets and local retail structures is a strong advantage Data-Driven: - Strong analytical and critical thinking skills, with high attention to detail. - Comfortable working with large sets of quantitative data from various sources to extract meaningful insights and narratives. - Proficiency in Excel and written business English for data analysis and reporting. Open & Global Mindset: - Strong interpersonal and communication skills, with confidence in conducting daily trade interviews via phone or Microsoft Teams. - Experience in outbound calling (e.g., for sales, research, or customer service) is a plus. - Collaborative approach with a willingness to share knowledge and work across teams in a global environment. Self-Directed & Proactive: - Ability to take the initiative to solve problems and eager to take ownership and accountability for the projects assigned. - Ability to handle multiple tasks simultaneously and are able to work under pressure and meet deadlines. Growth-Oriented: - Commitment to continuous learning and personal development, actively seeking opportunities to expand skills. - Comfortable stepping outside your comfort zone and turning challenges into valuable learning experiences with a flexible mindset. What you’ll get in return - A culture that supports true collaboration whilst embracing remote working with a company wide hybrid working week. - Flexi-Time working hours (start working between 7:00am and 11:00am). - Blended (home/office) approach to work. - Approach to personal development where we encourage individuals to grow and share what they’ve learned. - Social events, both within the department and across the company - Home Office allowance, as the working model will be a blend of home and office working - Generous holiday allowance with the opportunity to buy back additional holiday. - A day off to celebrate your birthday - Giving back is part of our culture with this in mind Mintel gives each employee 2 days per year to give to a worthwhile cause. - Open plan office with breakout areas, coffee machines, pool table and table tennis #LI-DB1 #LI-Hybrid

Role Description Delivering quality care starts with ensuring our processes and documentation standards are being met and kept at the highest level possible. This means working behind the scenes ensuring a member-centric approach to care. As a Senior Quality Analyst, you will: - Monitor and support health plan quality improvement initiatives with emphasis on compliance with state and federal regulatory and accreditation requirements. - Review medical records and interface with clinicians to ensure treatment is within community standards of care. - Identify areas where care can be improved and guide the development of comprehensive care plans. We're looking for a self-motivated licensed behavioral healthcare professional with Quality Improvement (QI), accreditation and/or data analysis experience. In this position, you would: - Analyze essential data and develop and implement QI initiatives. - Focus on improving the health of our members, enhancing operational effectiveness, and reinforcing brand reputation for high-quality health plans. You’ll enjoy the flexibility to work remotely from California. Primary Responsibilities: - Support behavioral health quality improvement activities, performance improvement projects, and annual program deliverables for California health plan customers. - Collect, analyze, and interpret clinical and operational data to identify trends, risks, and opportunities for improvement in quality performance and member experience. - Prepare reports, summaries, dashboards, and presentation materials for internal leadership, committees, and external customers. - Partner with health plan customers and internal stakeholders to monitor quality metrics, support corrective actions, and advance behavioral health quality initiatives. - Support compliance with California and national quality requirements, including applicable state and federal regulations and accreditation standards such as DMHC, NCQA, HEDIS, and URAC. - Conduct quality of care reviews and investigations related to enrollee grievances, identified quality concerns, and sentinel events, documenting findings in accordance with established processes. - Assist in preparing audit-ready documentation and evidence for quality management reviews, audits, and accreditation activities. - Support quality management committees and workgroups through agenda development, meeting materials, follow-up tracking, and documentation of key actions. - Review clinical documentation and collaborate with licensed clinicians and operations partners to promote compliance with documentation standards and community standards of care. - Contribute to behavioral health HEDIS and related performance improvement efforts by helping design, implement, and monitor interventions in partnership with customers and cross-functional teams. Qualifications - Current, unrestricted California behavioral health license (e.g., LMFT, LCSW, LPCC, Psychologist, or other independently licensed behavioral health clinician, as applicable). - Current California residency. - 3+ years of professional experience in behavioral health, clinical quality, quality management, utilization management, case management, or a related healthcare function. - 1+ years of experience in a managed care, health plan, delegated entity, or behavioral health quality environment. - Experience using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, with the ability to create, edit, and present reports and documents. - Access to reliable high-speed internet and a home workspace suitable for remote work. Requirements - Experience collecting, analyzing, and presenting clinical or quality performance data. - Experience supporting performance improvement projects or using data to inform intervention strategies and operational improvements. - Experience preparing audit materials, annual evaluations, committee documentation, or accreditation evidence. - Working knowledge of California behavioral health regulatory and accreditation requirements, including DMHC, NCQA, HEDIS, and URAC standards. - Proven solid written and verbal communication skills, including experience presenting findings and recommendations to customers or leadership. - Demonstrated ability to manage multiple priorities independently in a highly collaborative environment. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). - Salary range from $72,800 - $130,000 annually based on full-time employment. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.