Role Description A Support Engineer is responsible for resolving customer technical issues and ensuring successful use of Precisely’s coding-focused and data integration products, including CODE-1 Plus, VeriMove, Finalist and Canadian CODE-1 Plus, and selected Data Integrity Suite (DIS SaaS). Knowledge of z/OS/JCL and the IBMi platform is beneficial. Customers rely on our technical expertise to troubleshoot complex, code-driven workflows involving data processing, validation, and integration. Strong problem-solving skills, technical depth, and clear communication are essential. - Provide world-class technical support via phone, email, case management systems, and remote desktop sessions while meeting SLA requirements and documenting work accurately. - Support customers using Code-1, VeriMove, and Finalist, including troubleshooting job logic, configuration issues, file handling, and execution errors. - Diagnose and resolve issues related to data transformation, validation, cleansing, and movement across platforms. - Support Spectrum UAM and related services, including configuration, data processing flows, and integration scenarios. - Assist customers using DIS SaaS / Data Integrity Suite services where coding, automation, or APIs are involved. - Analyze logs, job output, error messages, and customer-provided artifacts to identify root cause and recommend corrective actions. - Determine whether issues originate from product behavior, customer-developed logic, data quality problems, third-party components, or environmental configuration. - Collaborate closely with Engineering and Product Management on escalations, enhancements, and defect investigations. - Create and maintain internal and customer-facing knowledge base documentation. - Continuously develop product knowledge and share expertise with the broader support team. - Participate in on-call and after-hours support rotations as required. Qualifications - Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent experience. - 3–6+ years of experience in technical customer support or a related technical role. - Experience supporting Code-1, VeriMove, Finalist, or similar data processing and coding-centric products. - Familiarity with Spectrum UAM or Spectrum-based data integration solutions. - Experience supporting batch processing, ETL-style workflows, or data pipelines. - Exposure to SaaS platforms and API-based integrations. - Experience working in a global or follow-the-sun support model. Requirements - Leverages AI to enhance customer support operations (case summarization, response drafting, knowledge recommendations, sentiment analysis). - Comfortable evaluating and adopting emerging AI tools to improve productivity, decision-making, and cross-team visibility. - Ensures responsible AI usage aligned with data privacy, security, and enterprise governance standards. - Identifies and automates repetitive support and operational workflows using AI tools (e.g., case triage, routing, summarization, reporting) to improve efficiency and reduce manual effort. Preferred Skills - Knowledge of z/OS/JCL, and the IBMi platform is beneficial.

Role Description Ciklum is looking for a Senior Go Engineer to join our team full-time in Ukraine. As a Senior Go Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Join our team and take a position in building and maintaining our Client's blockchain management platform. You’ll be responsible for building cutting-edge blockchain infrastructure while implementing high-throughput, real-time scalable software solutions. You will be instrumental in the research and integration of blockchain technologies into the platform. Your responsibilities will include: - Implement modern backend applications and infrastructure in a microservices architecture, using the latest technologies and development practices - Deep dive into the latest blockchain technology and become an expert in the fundamentals, protocols, and features of the chains we support - Collaborate effectively with developers, engineers, and other roles while demonstrating strong independent problem-solving abilities - Contribute to production reliability through on-call participation, incident response, and post-incident follow-ups Qualifications - 5+ years of backend development experience in modern languages (Go, Python, JavaScript/TypeScript) - 3+ years of hands-on blockchain development experience - Experience working on high-scale distributed systems - Understanding of microservices architecture and API design - Knowledge of consensus mechanisms, cryptographic primitives, and distributed systems - Strong problem-solving skills and attention to detail - Strong verbal and written communication skills and a collaborative mindset Requirements - Experience building blockchain solutions for enterprise or institutional use cases - Understanding of security best practices for smart contracts and blockchain systems - Demonstrated ability to apply AI tools in day-to-day development - Understanding of MPC, multi-signature wallets, or other advanced cryptographic techniques - Bachelor’s degree in Computer Science, Engineering, or a related field - Experience with Docker, Kubernetes, and Helm Benefits - Strong community: Work alongside top professionals in a friendly, open-door environment - Growth focus: Take on large-scale projects with a global impact and expand your expertise - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies - Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice - Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations Company Description At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Role Description Are you a motivated and experienced engineer who wants to make an impact by developing and operating scalable MTA platforms while designing systems to detect, prevent, and mitigate abuse? Your team: - Join our engineering team focused on developing and maintaining the OX Cloud MTA platform and Anti-Abuse systems. - Contribute to the implementation of architectural decisions and apply your expertise to ensure the platform’s reliability, stability, and security. - Focus on improving the platform through continuous technical enhancements, while ensuring uninterrupted mail delivery performance. Your new job: - Contribution to the development and maintenance of the OX Cloud MTA platform and Anti-Abuse tooling, working on code and policies to ensure high performance and reliability. - Design and continuous improvement of technical processes to detect, prevent, and respond to abuse across the OX Cloud platforms. - Optimization of workload efficiency through automation of routine tasks and enhancement of monitoring tools and processes. - Cross-functional collaboration to support product delivery and contribute to the overall direction of OX Cloud. - Development and sharing of expertise in abuse analysis, investigation techniques, and relevant tools within the team. - Development of internal components as well as responsibility for deploying and maintaining them at scale. - Preparation, review, and maintenance of Statements of Work (SOWs), contracts, and other technical and legal documentation. This is the tech stack you'll be working with: - Operating system: Linux - Protocols and standards: SMTP, SPF, DKIM, DMARC - Containerization, orchestration, and infrastructure management: Kubernetes, OpenStack, Terraform, Ansible - Programming languages: Golang, Python Qualifications - Several years of hands-on experience as an Anti-Abuse Engineer or Software Engineer. - Experience with distributed architectures, ideally in Kubernetes-based environments. - Familiarity with the MTA and AVAS vendor landscape, combined with a strong interest in automation across delivery monitoring and abuse handling. - Analytical mindset with enjoyment in solving complex security and deliverability challenges. - Continuous drive to improve abuse detection and prevention approaches, including testing and refining solutions. - Interest in evolving standards and willingness to work with RFCs when needed. - Strong verbal and written communication skills in English. - Intrinsic motivation to take ownership and a passion for open-source technologies. - Comfortable working in a remote-first environment with multicultural teams across different time zones. Benefits - The flexibility to work 100% remotely ensures a work environment that suits you best. - Flexible working hours that allow you to successfully combine your home and family responsibilities with work. - Getting together in-person for workshops and fun team events. - Time off to volunteer – and mental health support when you need it. - Financial relief through corporate benefits and a subsidy for ergonomic chairs and desks. - Further location-related benefits can be discussed in an initial talk. Company Description At Open-Xchange (OX), we develop open-source communication and collaboration software used by public sector organizations, telcos, and hosting providers to keep data secure and under their control. Our products cover email, collaboration, DNS security, and related services, and are used by millions of people worldwide. We work in a non-hierarchical organization that empowers everyone to take responsibility, stay focused, and contribute directly to the company’s success and customer value. Openness and diversity are core to OX. Different perspectives, backgrounds, and ways of thinking strengthen our collaboration and help us see the bigger picture. Join the team Join us in our fight for an open internet and deliver added value! Click “Apply now” to submit your application. Your contact person: Reach out to Justin ( recruiting@open-xchange.com ) from the People Team. He will be able to discuss current opportunities and tell you more about our exciting vision and mission @OX.

Title: Manager, Safety Controls Engineer Location: Orlando, FL, USA Job Description: Job no: 615454 Work type: Regular (Full-Time) Categories: Engineering, Orlando - Technical Services Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: Be a Safety Control System expert with knowledge of controls, electrical schematics, software experience, UO’s company safety philosophy, policies, standards, procedures and cross-functional engineering skills. Provide safety signoff for Venue systems, equipment, components, ECNs, and TDs in compliance with UO Engineering Guidelines. Act as a liaison between Operations and Technical Services to ensure safety issues are addressed, mitigated and corrective actions are followed. Support downtime recovery efforts by technical problem identification, performing System Risk Assessment and Failure Modes and Effects Analysis (FMEA's) and ensure that Engineering Team Members understand the "lessons learned". MAJOR RESPONSIBILITIES: - UO Safety Control Expert will provide leadership and direction by: - Enforcing UO’s company safety philosophy, policies, standards and procedures including Creative’s Standards, ASTM F24 Committee Guidelines and regulations for all hardware and software control related systems company wide. - Reviewing and providing feedback on Creative design standards and specifications for new projects. - Participating in all control equipment development for existing and new Venues (Creative) to recommend product specifications, process requirements, layout complexity, maintainability, reliability and system security. - Providing safety signoff for Venues’ controls/software systems, equipment, components, ECNs and TDs in compliance with UO Engineering Guidelines. - Assisting in the development and revision of department policies and procedures as they relate to safety, configuration control, and other concerns. - Serve as Safety Control System expert for all efforts involving new projects for UO Parks and Creative endeavors by: - Being a liaison between Operations, Technical Services and Creative to ensure safety issues are addressed, mitigated and corrected on new projects. - Participating in control hardware and software design from concept to opening of new Venues by providing input to protect the parks’ interests. - Providing technical oversight and Management for the Controls team on new projects, to include controls engineers and technicians from Tech Services, vendors and 3rd party contractors. - Reviewing safety design documents for new Venues to help ensure the safety of new ride systems. - Supporting Creative during the commissioning and opening of new Venues and/or modification to existing Venues. - Work cross-functionally with other UO Departments and across other Engineering disciplines to support their development of software, hardware, controls, equipment or instrumentation for use in other departments and/or use in other areas of UO. These developments must follow UO’s company safety philosophy, policies, standards, procedures and must be proper archived. - Coordinate assigned Engineering activities between vendors, ride supervisors, ride managers and technicians. Provide project status of assigned task list items to the appropriate ride manager and Engineering manager on a regular basis. - Prepare and review equipment specifications and perform technical evaluation of vendor products and services. Oversee mock-up, prototype, installation, test and adjustment of show and ride systems to ensure compliance with contractual specifications. - Act as mentor for controls and software Engineers to help with their growth in Engineering. Recommend training programs for new hires and associate engineers to increase their development. - Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. - Performs other duties as assigned. EDUCATION: - Required – Bachelor’s Degree: Bachelor’s Degree from a four-year college or university in Electrical Engineering, Electrical Engineering Technology or related fields. - Desired - Master’s Degree: Master’s Degree from an accredited college or university in Electrical Engineering, Electrical Engineering Technology or related fields; or any equivalent combination of related training and experience. EXPERIENCE: - 10+ years demonstrated experience in electrical engineering, control system design and installation utilizing PLC’s, ladder logic, variable frequency drives and servo control systems, process and/or machine safety, field experience with Theme Park technical environment and process control fault analysis/isolation experience required. - 3 years as Safety Controls Engineer, providing technical safety aspects for the control systems, networks, and is one of UO’s safety control’s experts for UO’s Venues. - Has performed Venue downtime recovery by technical problem identification, performing System Risk Assessment, FMEA, and ensure the safety systems are in place. - Experience with safety control equipment to approve product specifications, process requirements, and layout for Venues. - Has reviewed and approved safety of control systems for UO’s Venues. Has provided technical input for Creative on existing and new Venues from initial concept through initial operation. - equivalent combination of education and experience. CERTIFICATIONS, LICENSES, REGISTRATIONS: - PLC controls programming, maintenance, and troubleshooting; required. - AC/DC Drives (motor controls) Configuration, maintenance, and troubleshooting; required. - TUV - Functional Safety Engineer certification or Machine Safety Expert certification; required. - Cisco networking and wireless network certifications; preferred. ADDITIONAL INFORMATION: Required - Strong analytical skills to perform engineering calculations for design, analysis, test and implementation of electrical and control systems. - High Level of knowledge and experience in the design of safety critical systems, ISO 13849-1, ISO 13849-2, ISO12100 standards, IEC60204-1, IEC62061, PL and SIL safety levels, and UL 508A, NEC, ASTM, ASTM F24 Standards and UO’s Safety Standards. - Experience in the design of safety critical systems. - A strong background in servo controls as applied for hydraulic, pneumatic, and electromotive motion control systems is required. - High Level of knowledge of Allen Bradley PLC Systems, "C", Visual Basic, and other software platforms. Experience utilizing PLC-5, SLC-500, ControlLogix, CompactLogix, PanelBuilder 1400E, PanelBuilder32, RSView 32, RSLinx, RSLogix (5 thru 5000), RSStudio 5000, RSNetworx, Allen-Bradley PLC, and AC/DC motor control systems. - Ability to perform engineering calculations commensurate with Baccalaureate training in electrical, electronic and software engineering. - Experience with generation of control system specifications, acceptance test procedures, technical compliance, system risk assessments and failure analysis. - Proven application experience utilizing the following products and networks. 1305, 1336, 750 series AB variable frequency drives, Data Highway Plus, Remote I/O, ControlNet, DeviceNet, Ethernet, DMX and SMPTE. - Experience in Ride and Show control systems in the theme park industry. Desired - Experience with Siemens Safety PLC’s, Drives, and I/O. - Experience with Anitech, Gilderfluke, and Weigl show system controllers.