Title: Video Game Customer Support Specialist- Japanese Fluent Location: Redmond United States Employee Type: Contract Remote: Yes Location: Redmond, WA, US Job Type: Pay Range: $20 - $25 per hour Similar Jobs - Game Producer - Customer Support - Technology Support Specialist- Tampa - Video Editor - Technology Support Specialist- Washington DC Job Description: Job#: 3040376 Job Description: Apex Systems is hiring a Customer Support Agent to work in a fast paced, busy, but amazingly fun environment supporting a video game franchise. This work will be email support via Zendesk. We are looking for candidates with previous experience in a high volume support environment providing technical support or customer support via email. This role requires bilingual language skills in Japanese. Major Responsibilities: Account & Platform level Tickets - The ticket types that support agents handle themselves after initial training are largely around general troubleshooting for all basic platform and account level for customers. - Account Troubleshooting - "How do I…?" Questions - Provide information on various promotional opportunities and bundles After the agent has mastered Account and Platform tickets, there will be opportunities to cross train and focus on other queues. These could include Technical Support, Gameplay, Social Media, or special niche queues. Deliverables: - Respond to Players in a high volume environment by consistently hitting the bar for both productivity and quality, as measured by handle time, quality scores, and customer feedback - Strong investigative skills with a focus in money related tickets (Account Takeover, Fraud, Refund abuse, etc) - Strong communication skills to accurately understand a customer's problem and know when to ask for more before escalating to another team. T1 agents should have all information needed (as much as reasonably possible) before passing off to another team - Properly tag all Zendesk ticket for appropriate reporting to other management - this is business critical as incorrect tagging can result in tickets being dropped or not being reported on - Other areas as agreed by Apex management within position criteria if SLA is not adversely impacted Required Qualifications: - Customer Support experience at a Technology, E-Commerce, or Game Company is required - Previous email or online customer support experience for software; call center work is not a direct correlation - Experience in one or more online ticketing system. This team uses Zendesk. - Excellent, customer-friendly, grammatically correct, and verifiable writing skills Preferred Qualifications: - Video gaming experience strongly preferred EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. Employee Type: Contract Remote: Yes Location: Redmond, WA, US Job Type: Pay Range: $20 - $25 per hour Similar Jobs - Customer Support - Technology Support Specialist- Washington DC - IT Systems Specialist- Clinical - Executive Support Specialist - Customer Integrations Analyst

Title: Specialist - Customer Service Location: Las Vegas, Nevada, United States Hybrid Job Description: What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? As a Customer Service Specialist, you’ll report to the Customer Service Supervisors and will handle a wide range of customer queries including betting, payments, verification, promotions, and general information via multiple contact channels including live chat, email, social media, and voice. Sport and betting knowledge is advantageous but not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential. We have a culture of continuous development as we believe our people are the key to success. Overall duties include: - Deliver world-class customer service, while responding to player inquiries and concerns via multiple channels (calls, chat, social media, and voice) - Build meaningful relationships with our players through a consultative approach, understanding their current and future needs, providing first contact resolution, and providing a positive outcome for the player and HRD (Hard Rock Digital) - Meet and exceed quality goals, productivity targets, and regulatory requirements - Navigate computer systems and applications to service our players, and enable them to get the most from our online and mobile platforms - Follow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible. - Re-prioritize and adapt to an ever-changing environment - Operate in a team environment providing support in all areas and being agile in your day-to-day workflow. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Job requirements What are we looking for? You will be a positive, confident, and enthusiastic Customer Service Specialist with the desire to help, guide and assist our players with their account queries. You will have a passion for delivering exceptional customer service using internal tools to assist and take ownership resulting in first time resolution. You will have strong computer literacy and numeracy skills, and a keen attention to detail with the ability to multitask. You will have a desire and willingness to learn, proactively maintaining awareness of policies and procedures while complying with Responsible Gambling and Regulatory requirements. - 2+ years of experience in a customer-facing role multi-channel role. - Bilingual in English and Spanish is preferred - Availability to work flexible hours. - Confidence to work in a hybrid environment. Work From Home Requirements: Must have at least 25MBPS internet connection plan / speed Must have a private & quiet area to work at home - Demonstrate personal excellence by remaining positive in difficult situations - Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation - Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required. - Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail. - Ability to learn and adapt to changing software and processes. - Computer skills: Microsoft Office Software including Outlook, Word, and Excel preferred. - Excellent interpersonal, communication, verbal, and written skills - Empathy, curiosity, humility, and flexibility. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay - Medical, Dental, and Vision Coverage Options - Employee Discounts - Advancement opportunities - Start-up culture backed by a secure, globally recognized brand. - Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

Role Description The Customer Service Representative will provide frontline support to customers of a growing bakery and food manufacturing business. This role will handle customer enquiries, process orders, manage email inboxes and customer records, assist with complaint resolution, and coordinate closely with internal teams to ensure customer orders and concerns are handled accurately and efficiently. The ideal candidate will have strong customer service experience, excellent communication skills, a professional phone manner, high attention to detail, and the ability to work in a fast-paced environment where accuracy is critical. This role requires someone proactive, organized, and comfortable managing multiple communication channels while supporting both customers and internal stakeholders. Job Details: - Work-from-home - Monday, Tuesday, Wednesday, Friday & Saturday, 8:00 am-5:00 pm Sydney Time Responsibilities - Customer Interaction - Efficiently handle incoming customer calls, emails, social media messages, and website enquiries. - Respond promptly and professionally to customer enquiries across multiple communication channels. - Manage and monitor multiple email inboxes throughout the day. - Act as a liaison between the business and its customers, ensuring orders, complaints, and general queries are addressed appropriately. - Maintain a professional and helpful phone manner when speaking with customers. - Build and maintain positive customer relationships through timely, accurate, and courteous support. - Order Processing and Management - Process incoming customer orders accurately and efficiently. - Coordinate customer ordering systems, including front-end and back-end order management. - Ensure order details are entered correctly and updated in the relevant systems. - Update customer records and maintain accurate customer information. - Assist in coordinating delivery runs and related order fulfillment details, where applicable. - Work with internal teams to support timely and accurate order processing, especially for next-day delivery requirements. - Troubleshooting and Support - Troubleshoot customer issues and resolve concerns where possible. - Handle customer complaints professionally, including delivery concerns, order issues, and product quality-related matters. - Escalate complex or sensitive issues to the appropriate internal contact or manager when required. - Log customer calls, enquiries, and issues accurately. - Maintain and update the CRM system diligently. - Use sound judgment and initiative to resolve issues before escalating, while knowing when to seek support. - Internal Coordination - Communicate effectively with internal departments, including production, packing, logistics, and management. - Coordinate with internal teams to resolve customer concerns and ensure accurate information is provided. - Provide timely updates to relevant stakeholders regarding customer issues, order changes, and delivery-related matters. - Support smooth communication between customers and internal operations. - Health and Safety Compliance - Maintain a clean, safe, and organized workspace. - Follow workplace health and safety policies and procedures. - Ensure work practices are aligned with company standards and compliance requirements. - Reporting and Meetings - Record and report customer issues, operational concerns, or recurring problems to Management. - Provide updates on customer service matters as required. - Participate in team meetings, training sessions, and other meetings as needed. - Attend occasional meetings as required by Management. - Miscellaneous Tasks - Perform general clerical and administrative tasks as directed by Management. - Support customer service process improvements where applicable. - Assist with other related duties required to support customer service and business operations. Qualifications - Previous experience in a customer service, customer support, call center, order processing, or administrative support role. - Strong verbal and written communication skills. - Excellent phone manner with the ability to communicate professionally with customers. - Experience handling customer enquiries, complaints, and escalated concerns. - High attention to detail and strong data entry accuracy. - Ability to process orders and customer information with speed and precision. - Strong organizational and multitasking skills, with the ability to manage multiple inboxes and communication channels. - Comfortable working in a fast-paced environment with short turnaround times. - Ability to troubleshoot issues, think independently, and make sound decisions when appropriate. - Proactive, reliable, and able to work with minimal supervision in a remote work setup. - Comfortable coordinating with internal teams such as production, packing, logistics, and management. - Proficient in Microsoft Office and comfortable learning customer service, order management, and CRM systems. - Must be amenable to working an Australian business-hours schedule, including Saturdays as required. - Flexibility to support additional shift coverage when needed is highly preferred.

Title: Hybrid - Customer Service Specialist (Ohio) Location: Columbus, Ohio, 43230, United States - Hybrid Department: Operations Job Description: Job Summary: Reliant’s Customer Service Specialist interact with the Company’s consumers by addressing inquiries, resolving complaints while assisting them with managing their delinquent accounts. Our consultative approach helps debtors identify the most suitable way to resolve a balance in the best interests of all parties. Customer Service Specialist create a sense of urgency using a customer service demeanor while remaining both positive and professional at all times. This is a full time, non-exempt position that reports directly to the Department Manager. This position is eligible for telecommuting. We Offer - Hourly pay: starting at $15 - $18/hour with monthly performance bonus potential!! - Benefits: – Medical, Dental, Vision, Life and Disability insurance 401K, Paid Vacation and Holidays - Professional Growth: Reliant is committed to individual growth and advancement - Full time work: (40 hours per week) M-Thu: 8AM - 5PM (3 days) & 12PM - 9PM (1 day) EST & Fri: 8AM -5PM EST (Flexible choosing one late nights) - Paid Training: designed to set you up for success Day 1! - Supportive team and collaborative culture Duties/Responsibilities: - Provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts. - Continuously receive inbound calls and perform outbound calls in attempt to assist borrowers in resolving debt. - Maintain a workload of delinquent accounts up to and including completion of payments. - Properly follow up with borrowers to ensure required documentation and payment processing is compliant and complete. - Ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed. - Perform proper skip tracing techniques to identify borrower contact information - Abide by the FDCPA at all times. - Adhere to both internal and industry-wide compliance regulations. - Any other additional responsibilities assigned by management Required Skills/Abilities: - Excellent communication skills including active listening. - Bilingual - Spanish and English proficiency a plus. - Service-oriented and able to resolve customer grievances. - Proficient computer skills with the ability to learn new software while working across multiple systems/screens. - Knowledge of, or ability to learn, product, service, or area of customer service specialization. - High School Diploma or GED required; College Degree a plus but not required. - Previous collections, call center, or customer service experience is a plus. - Ability to meet and exceed daily, weekly, and monthly production goals. - Ability to multitask and maintain composure in stressful situations. Why Join Us? Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services. - insideARM’s Best Places to Work in Collections (2019, 2020, 2023, 2025) - BBB A+ Rating (2007-2021) - BBB Accredited (2019-2021) - BBB Torch Award for Ethics Recipient – Category: Customers (2020) - CV Magazine Corporate Excellence Award (2020) - Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019) - Columbus Business First - Fast 50 (2010, 2011, 2018, 2021) - Columbus Smart Business - Smart 50 (2018, 2019) - Columbus CEO Women Owned Businesses (2018) Want to know what it's like working here? Check out our Glassdoor reviews! Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply. Physical Requirements - This position requires prolonged periods of sitting at a desk and working on a computer. - See table(s) below for additional lifting and activity requirements of this position.