Title: Treasury Supervisor Location: Raleigh, NC, Dallas, TX Job Description: job requisition id R6720 At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services. We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation. Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise. ​The Treasury Supervisor focuses on traditional collateral management responsibilities such as margin calls, dispute resolutions, and collateral settlements. The candidate will be expected to oversee the cash management processes, hold conversations with senior Hedge Fund personnel, and actively engage in our internal development initiatives.​ Responsibilities - ​Knowledge of derivatives, repo and collateral management - ​Familiarity with legal documentation including CSAs, MRAs, MSFTAs, and clearing agreements - ​Ability to manage resolution and escalation of all client disputes and queries - ​Experience with wire instructions, cash payments and swift message types - ​Experience with securities transactions (free delivery and versus payment) and swift message types. - ​Understanding of changing margin rules and their impact to requirements of buy-side clients - ​Experience with trade portfolio and collateral reconciliations Pre-Requisite Knowledge, Skills, and Experience - ​​​Bachelors Degree in Accounting or related field - 4+ years of experience working within a financial services company - ​Knowledge of derivatives, repo and collateral management - ​Ability to multi-task and succeed in a results oriented, high pressure environment with an understanding of the need for 100% accuracy - ​Proactive individual that is willing to lead initiatives and work independently where needed - ​Self-motivated and solid team player with a client-service oriented approach - ​Strong written and verbal communication skills - ​Strong excel skills (understanding of how to use and build excel maps, v-lookups, pivot tables)

Title: Travel Customer Support Manager - (Hybrid) Location: Coral Springs, FL Department: Care Team Job Description: Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal. Candidates must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa Job Summary We are seeking a dedicated professional to support our Customer Service department, known as the Care Team, by leading the recruitment, mentorship, and development of customer service agents. This role plays a key part in fostering a positive and empowering environment that enables team members to thrive. Additionally, the position will assist in managing departmental projects as directed by the Director of Operations. Responsibilities - Oversee daily operations of the Customer Service department, also known as the Care Team. - Provide ongoing coaching and support to Care Team members through regular monitoring and bi-weekly one-on one sessions. - Ensure team members take full responsibility of customer issues and collaborate with other departments to drive timely resolutions. - Respond promptly and professionally to franchise-related concerns. - Conduct regular team meetings to share best practices, call-handling techniques, vendor promotions, project updates, and tool rollouts. - Deliver individualized reports during one-on-one sessions, highlighting key metrics such as answered calls, tickets handled, and monitored call feedback. - Monitor chat volume, response times, and Freshdesk metrics (calls, tickets) to ensure service level agreements (SLAs) are consistently met. - Provide direct support with incoming calls, tickets, and chats as needed. - Document and address any instances of unacceptable behavior to support performance improvement. - Collaborate with Care Team Leaders to manage timesheets, shift coverage, and attendance. - Conduct 90-day and annual performance reviews in partnership with the other Care Team Leaders and Director of Operations. - Analyze call and ticket data and prepare detailed reports for review by the Director of Operations. - Identify opportunities to improve reporting processes and enhance team efficiency. - Support the launch and maintenance of platforms such as Navitrip, Chat, and other programs requiring Care Team involvement. - Assist the Care Team Training & Development Specialist with onboarding and training of new Care Team members. - Perform other related duties as assigned. The items listed above are intended to provide an overview of the essential functions of the job. This is not an exhaustive list of all functions and responsibilities that the position may be required to perform. Competencies - Proven ability to mentor and grow team members professionally. - Provide support to maintain a culture of inclusion and respect across the team. - Skilled in maintaining calm and control during high-pressure or sensitive situations. - Ability to interpret customer service metrics, identify inefficiencies and implement solutions to maximize performance. - Comfortable learning and using new customer service technology and platforms. - Strong problem-solving ability, listening skills and ability to multi-task. - Well organized. - Proficient in social media and email communication tools, including Facebook, Instagram, and Outlook. - Excellent written and verbal communication skills with experience in delivering presentations. - Demonstrate good working knowledge of Microsoft Office Suite. - Knowledge of the travel industry including travel suppliers and travel agency operations. Requirements - Bachelor's degree preferred - 3+ years of relevant work experience This is a hybrid role (Mondays and Fridays – remote and Tuesdays-Thursdays on-site) Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.

Title: Supervisor - Customer Service Location: - Hybrid - - Hollywood, Florida, United States - Customer OperationsHybrid - Hollywood, Florida, United Statesustomer Operations Job detailsApply Job description What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? Our Customer Service Supervisor will report to the Customer Service Managers and will be responsible for the performance and quality of service provided by a team of specialist who provide betting and account related support to our players via multiple channels including Live chat, email, social media, and voice. Reporting on adherence to goals and objectives, completing coaching, feedback, observations, and regular development meetings setting SMART objectives. You will collaborate with others to analyze, understand, and raise individual and customer wide issues while providing escalation support to your team. You will ensure your team complies with its responsible gambling and regulatory requirements and strives to deliver best-in-class service. - Responsible for the delivery of the KPIs of the immediate team, including quality, productivity, and compliance parameters. - Supervises the team members, identifying and addressing developmental issues, and coaching opportunities. - Prepares weekly & monthly reports summarizing the assigned customer service teams performance. - Delivers regular and timely coaching and feedback to the team members to enhance performance. - Responsible for the enforcement of organizational policies and procedures to ensure compliance. - Ensures proper and timely dissemination of all processes and business updates to the team, based on business needs. - Drive performance with team by conducting team activities/contests. - Real time monitoring to assist in productivity by monitoring long calls, long hold times, completion of callback requests, and aux code. - Identifies opportunities to update or improve customer service procedures and makes recommendations. - Resolves problems by identifying and selecting solutions and applying technical experience and precedents. - Engage with Management/Training to identify areas of opportunity to develop additional training. - Performs other related duties as assigned. Job requirements What are we looking for? You will have experience managing a team of customer service hosts ideally in the online sportsbook or casino environment. - As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. - Ability to coach, mentor, lead and motivate others to meet high performance standards and expectations. - Excellent leadership and managerial skills that reflect the philosophy of "lead by example." - Strong verbal and written communication, be a problem solver who looks for opportunities to enhance policy, process, and tools. - Must manage time and priorities effectively by completing tasks in a timely manner. - Demonstrated decision-making, critical thinking, problem-solving abilities. - Strategy development, execution, performance management, and measurements - Must be a Team Player. "Team" has various levels (team, area, site, Business Unit) and we need to be able to support and understand most of them. - You will be able to support the recruitment, training and development of a team and nurture an environment where they can excel through encouragement, development, and empowerment. - Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. - You have proven experience of operating in a fast paced, changing, and real time environment. - Intermediate MS Office outlook, Excel, PowerPoint. - Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required. - Availability to work flexible hours. - AA /AS degree or equivalent experience preferred. - 2-4 years of leadership experience. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay and benefits - Retirement benefits - Employee Discounts - Advancement opportunities - Start-up culture backed by a secure, globally recognized brand. - Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Title: Entry Level Customer Service in Healthcare - Part Time Location: Remote Job Description: Remote Status: Remote Job Title: Customer Service Representative for Healthcare – Part-time Weekdays with Saturday or Sunday Shift Location: Remote Pay: $13/hour ($14/hour for bilingual Spanish/English speakers) + Bonus Training Schedule: Afternoon training Monday to Friday between 11:00 a.m. to 7:30 p.m. (EST) for three weeks Work Schedule: Part-time - Weekday Evenings (approx. start 3 p.m. EST) & Weekend Afternoons (approx. start 11 a.m. EST) U.S. States we are currently entertaining applications from: AL, AR, GA, ID, IN, IA, KS, KY, LA, MS, MT, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, WI, WY Summary: As a Customer Service Healthcare Representative at CareXM, you will provide support and information to patients and their families. You will be the first person that they interact with, so you must be able to build rapport and provide excellent customer service. We value the hard work and feedback of all of our employees, and we are committed to creating a workplace where everyone feels welcome and valued. Responsibilities: - Answer incoming calls from patients and their families - Provide support and information about healthcare services - Triage calls and route them to the appropriate department - Resolve customer issues in a timely and efficient manner - Follow up with customers to ensure their satisfaction Qualifications: - High school diploma or GED - 6+ months of customer service experience - Basic computer skills - Strong verbal and written communication skills - Ability to work independently and as part of a team - Ability to handle stressful situations - Willingness to learn and grow - Must be able to pass a background check for pre-employment screening Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards. - Internet connection (Satellite broadband and mobile hotspots are NOT permitted) - Webcam - Windows: 11 or MAC OS: 15 (Sequoia) or newer - CPU: 2.5 GHz - RAM: 6GB Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality. Part-Time Benefits: - Paid training - Paid time off - 401(k) plan - Life insurance - Employee assistance program The salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply! Pay Range: $13 per hour