Role Description The Customer Service Representative will provide frontline support to customers of a growing bakery and food manufacturing business. This role will handle customer enquiries, process orders, manage email inboxes and customer records, assist with complaint resolution, and coordinate closely with internal teams to ensure customer orders and concerns are handled accurately and efficiently. The ideal candidate will have strong customer service experience, excellent communication skills, a professional phone manner, high attention to detail, and the ability to work in a fast-paced environment where accuracy is critical. This role requires someone proactive, organized, and comfortable managing multiple communication channels while supporting both customers and internal stakeholders. Job Details: - Work-from-home - Monday, Tuesday, Wednesday, Friday & Saturday, 8:00 am-5:00 pm Sydney Time Responsibilities - Customer Interaction - Efficiently handle incoming customer calls, emails, social media messages, and website enquiries. - Respond promptly and professionally to customer enquiries across multiple communication channels. - Manage and monitor multiple email inboxes throughout the day. - Act as a liaison between the business and its customers, ensuring orders, complaints, and general queries are addressed appropriately. - Maintain a professional and helpful phone manner when speaking with customers. - Build and maintain positive customer relationships through timely, accurate, and courteous support. - Order Processing and Management - Process incoming customer orders accurately and efficiently. - Coordinate customer ordering systems, including front-end and back-end order management. - Ensure order details are entered correctly and updated in the relevant systems. - Update customer records and maintain accurate customer information. - Assist in coordinating delivery runs and related order fulfillment details, where applicable. - Work with internal teams to support timely and accurate order processing, especially for next-day delivery requirements. - Troubleshooting and Support - Troubleshoot customer issues and resolve concerns where possible. - Handle customer complaints professionally, including delivery concerns, order issues, and product quality-related matters. - Escalate complex or sensitive issues to the appropriate internal contact or manager when required. - Log customer calls, enquiries, and issues accurately. - Maintain and update the CRM system diligently. - Use sound judgment and initiative to resolve issues before escalating, while knowing when to seek support. - Internal Coordination - Communicate effectively with internal departments, including production, packing, logistics, and management. - Coordinate with internal teams to resolve customer concerns and ensure accurate information is provided. - Provide timely updates to relevant stakeholders regarding customer issues, order changes, and delivery-related matters. - Support smooth communication between customers and internal operations. - Health and Safety Compliance - Maintain a clean, safe, and organized workspace. - Follow workplace health and safety policies and procedures. - Ensure work practices are aligned with company standards and compliance requirements. - Reporting and Meetings - Record and report customer issues, operational concerns, or recurring problems to Management. - Provide updates on customer service matters as required. - Participate in team meetings, training sessions, and other meetings as needed. - Attend occasional meetings as required by Management. - Miscellaneous Tasks - Perform general clerical and administrative tasks as directed by Management. - Support customer service process improvements where applicable. - Assist with other related duties required to support customer service and business operations. Qualifications - Previous experience in a customer service, customer support, call center, order processing, or administrative support role. - Strong verbal and written communication skills. - Excellent phone manner with the ability to communicate professionally with customers. - Experience handling customer enquiries, complaints, and escalated concerns. - High attention to detail and strong data entry accuracy. - Ability to process orders and customer information with speed and precision. - Strong organizational and multitasking skills, with the ability to manage multiple inboxes and communication channels. - Comfortable working in a fast-paced environment with short turnaround times. - Ability to troubleshoot issues, think independently, and make sound decisions when appropriate. - Proactive, reliable, and able to work with minimal supervision in a remote work setup. - Comfortable coordinating with internal teams such as production, packing, logistics, and management. - Proficient in Microsoft Office and comfortable learning customer service, order management, and CRM systems. - Must be amenable to working an Australian business-hours schedule, including Saturdays as required. - Flexibility to support additional shift coverage when needed is highly preferred.

Title: Hybrid - Customer Service Specialist (Ohio) Location: Columbus, Ohio, 43230, United States - Hybrid Department: Operations Job Description: Job Summary: Reliant’s Customer Service Specialist interact with the Company’s consumers by addressing inquiries, resolving complaints while assisting them with managing their delinquent accounts. Our consultative approach helps debtors identify the most suitable way to resolve a balance in the best interests of all parties. Customer Service Specialist create a sense of urgency using a customer service demeanor while remaining both positive and professional at all times. This is a full time, non-exempt position that reports directly to the Department Manager. This position is eligible for telecommuting. We Offer - Hourly pay: starting at $15 - $18/hour with monthly performance bonus potential!! - Benefits: – Medical, Dental, Vision, Life and Disability insurance 401K, Paid Vacation and Holidays - Professional Growth: Reliant is committed to individual growth and advancement - Full time work: (40 hours per week) M-Thu: 8AM - 5PM (3 days) & 12PM - 9PM (1 day) EST & Fri: 8AM -5PM EST (Flexible choosing one late nights) - Paid Training: designed to set you up for success Day 1! - Supportive team and collaborative culture Duties/Responsibilities: - Provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts. - Continuously receive inbound calls and perform outbound calls in attempt to assist borrowers in resolving debt. - Maintain a workload of delinquent accounts up to and including completion of payments. - Properly follow up with borrowers to ensure required documentation and payment processing is compliant and complete. - Ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed. - Perform proper skip tracing techniques to identify borrower contact information - Abide by the FDCPA at all times. - Adhere to both internal and industry-wide compliance regulations. - Any other additional responsibilities assigned by management Required Skills/Abilities: - Excellent communication skills including active listening. - Bilingual - Spanish and English proficiency a plus. - Service-oriented and able to resolve customer grievances. - Proficient computer skills with the ability to learn new software while working across multiple systems/screens. - Knowledge of, or ability to learn, product, service, or area of customer service specialization. - High School Diploma or GED required; College Degree a plus but not required. - Previous collections, call center, or customer service experience is a plus. - Ability to meet and exceed daily, weekly, and monthly production goals. - Ability to multitask and maintain composure in stressful situations. Why Join Us? Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services. - insideARM’s Best Places to Work in Collections (2019, 2020, 2023, 2025) - BBB A+ Rating (2007-2021) - BBB Accredited (2019-2021) - BBB Torch Award for Ethics Recipient – Category: Customers (2020) - CV Magazine Corporate Excellence Award (2020) - Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019) - Columbus Business First - Fast 50 (2010, 2011, 2018, 2021) - Columbus Smart Business - Smart 50 (2018, 2019) - Columbus CEO Women Owned Businesses (2018) Want to know what it's like working here? Check out our Glassdoor reviews! Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply. Physical Requirements - This position requires prolonged periods of sitting at a desk and working on a computer. - See table(s) below for additional lifting and activity requirements of this position.

Title: Treasury Supervisor Location: Raleigh, NC, Dallas, TX Job Description: job requisition id R6720 At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services. We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation. Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise. ​The Treasury Supervisor focuses on traditional collateral management responsibilities such as margin calls, dispute resolutions, and collateral settlements. The candidate will be expected to oversee the cash management processes, hold conversations with senior Hedge Fund personnel, and actively engage in our internal development initiatives.​ Responsibilities - ​Knowledge of derivatives, repo and collateral management - ​Familiarity with legal documentation including CSAs, MRAs, MSFTAs, and clearing agreements - ​Ability to manage resolution and escalation of all client disputes and queries - ​Experience with wire instructions, cash payments and swift message types - ​Experience with securities transactions (free delivery and versus payment) and swift message types. - ​Understanding of changing margin rules and their impact to requirements of buy-side clients - ​Experience with trade portfolio and collateral reconciliations Pre-Requisite Knowledge, Skills, and Experience - ​​​Bachelors Degree in Accounting or related field - 4+ years of experience working within a financial services company - ​Knowledge of derivatives, repo and collateral management - ​Ability to multi-task and succeed in a results oriented, high pressure environment with an understanding of the need for 100% accuracy - ​Proactive individual that is willing to lead initiatives and work independently where needed - ​Self-motivated and solid team player with a client-service oriented approach - ​Strong written and verbal communication skills - ​Strong excel skills (understanding of how to use and build excel maps, v-lookups, pivot tables)

Title: Travel Customer Support Manager - (Hybrid) Location: Coral Springs, FL Department: Care Team Job Description: Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal. Candidates must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa Job Summary We are seeking a dedicated professional to support our Customer Service department, known as the Care Team, by leading the recruitment, mentorship, and development of customer service agents. This role plays a key part in fostering a positive and empowering environment that enables team members to thrive. Additionally, the position will assist in managing departmental projects as directed by the Director of Operations. Responsibilities - Oversee daily operations of the Customer Service department, also known as the Care Team. - Provide ongoing coaching and support to Care Team members through regular monitoring and bi-weekly one-on one sessions. - Ensure team members take full responsibility of customer issues and collaborate with other departments to drive timely resolutions. - Respond promptly and professionally to franchise-related concerns. - Conduct regular team meetings to share best practices, call-handling techniques, vendor promotions, project updates, and tool rollouts. - Deliver individualized reports during one-on-one sessions, highlighting key metrics such as answered calls, tickets handled, and monitored call feedback. - Monitor chat volume, response times, and Freshdesk metrics (calls, tickets) to ensure service level agreements (SLAs) are consistently met. - Provide direct support with incoming calls, tickets, and chats as needed. - Document and address any instances of unacceptable behavior to support performance improvement. - Collaborate with Care Team Leaders to manage timesheets, shift coverage, and attendance. - Conduct 90-day and annual performance reviews in partnership with the other Care Team Leaders and Director of Operations. - Analyze call and ticket data and prepare detailed reports for review by the Director of Operations. - Identify opportunities to improve reporting processes and enhance team efficiency. - Support the launch and maintenance of platforms such as Navitrip, Chat, and other programs requiring Care Team involvement. - Assist the Care Team Training & Development Specialist with onboarding and training of new Care Team members. - Perform other related duties as assigned. The items listed above are intended to provide an overview of the essential functions of the job. This is not an exhaustive list of all functions and responsibilities that the position may be required to perform. Competencies - Proven ability to mentor and grow team members professionally. - Provide support to maintain a culture of inclusion and respect across the team. - Skilled in maintaining calm and control during high-pressure or sensitive situations. - Ability to interpret customer service metrics, identify inefficiencies and implement solutions to maximize performance. - Comfortable learning and using new customer service technology and platforms. - Strong problem-solving ability, listening skills and ability to multi-task. - Well organized. - Proficient in social media and email communication tools, including Facebook, Instagram, and Outlook. - Excellent written and verbal communication skills with experience in delivering presentations. - Demonstrate good working knowledge of Microsoft Office Suite. - Knowledge of the travel industry including travel suppliers and travel agency operations. Requirements - Bachelor's degree preferred - 3+ years of relevant work experience This is a hybrid role (Mondays and Fridays – remote and Tuesdays-Thursdays on-site) Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.