Role Description Responsible for ensuring accuracy and completeness of patient registration and billing data after the clinical encounter. Provides expertise in reviewing, correcting, and submitting claims to support timely and accurate reimbursement. Coordinates with patients, payers, and internal departments to collect missing information, resolve data errors, and reduce denials. Contributes to process improvements, mentors staff and supports revenue cycle performance by maintaining compliance with organizational policies and regulatory standards. - Maintains a queue or worklist of accounts flagged for registration or billing follow-up. - Independently review and correct claims and charge errors rejected, denied, or suspended due to registration or data issues. - Contacts patients to collect or clarify workers’ compensation, accident, or insurance details including claim numbers, employer, or authorization information. - Documents communications, tracks responses, and updates patient account records with accuracy. - Coordinates with employers, insurance carriers, attorneys, or adjusters to obtain required documentation. - Verifies and obtains subrogation or third-party liability information to support accurate billing. - Meets departmental KPIs for claim resolution, registration completeness, denial reduction, and accounts receivable performance. - Collaborates with registration, billing, clinical, coding, and customer service teams to ensure seamless information flow. - Provides feedback to frontline registration staff to reduce recurring data entry errors. - Participates in process improvement initiatives to enhance registration and billing accuracy. - Performs other duties as assigned. Qualifications - High school diploma or equivalent. - 2–3 years of experience in patient access, registration, billing, or revenue cycle operations. - An equivalent combination of education and experience may be considered. - All experience must be paid and in the same related field. - Part-time and PRN experience will be prorated based on hours worked per week. - Volunteer work and internships for academic credit are not counted. Requirements - Ability to lift, push, and/or pull objects up to 50lbs: Intermittent (10%-50%). - Ability to lift, push, and/or pull objects over 50lbs: Never. - Ability to stand or walk with objects up to 10lbs: Intermittent (10%–50%). - Ability to stand or walk with objects up to 25lbs: Never to Occasional (not a regular expectation). - Ability to sit at a computer workstation for extended periods: Intermittent (10%-50%). - Risk of back injury from moving, lifting, or positioning patients, equipment, or materials: Never. - Repetitive motion: Regular (> 50% of the time) (typing, data entry, scanning). - Working at heights above 4 feet: Never. - Working in confined spaces: Never. - Risk of injuries from use of equipment on the job: Rare. - Job-related travel: Never to Occasional. - Loud noises: Occasional (< 10% of the time). - Temperature extremes: Never. - Hazardous chemicals and fumes including waste: Occasional (< 10% of the time). - Radiation: Occasional (< 10% of the time). - Burns: Never. - Cuts/Punctures: Never to Occasional. - Bloodborne/airborne pathogens: Intermittent (10%–50%). - Recombinant DNA or viral vectors: Never. - Combative/violent people: Intermittent (10%–50%). - Animal handling (including carcasses): Never. - Exposure to communicable diseases. High-stress environment, frequent patient/family interactions, and potential exposure to traumatic situations. Company Description

Role Description The Call Loop Representative is a compassionate solution finder with excellent listening skills and a close attention to detail. The Call Loop Representative will support the customer experience department by delivering an elevated customer service experience while serving as a first point of contact for general inquiries to resolve customers’ concerns. A strong candidate for this role is able to provide quick resolutions to meet customer’s needs and establish relationships. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together. Your Impact - Answering inbound calls from dealers, sales representatives and in-house departments in order to assist and research various questions in a timely manner - Processing orders, returns, modifications, credit memos and debit memos for dealers and sales representatives - Communicating effectively with various in-house departments to ensure accuracy and timeliness with wholesale orders - Building customer relationships - earn their loyalty and trust by being kind and helpful - Adhering to department policies regarding wholesale orders processes Qualifications - Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time - Able to establish rapport with all kinds of people, listen attentively, and focus on the most important issues to help resolve customer concerns - An excellent communicator that is able to explain things in a way that is clear, concise and easy to understand - Open to feedback and personal growth especially in building interpersonal skills that enable you to work with people at all levels and foster a positive working environment - Organized and able to perform multiple tasks and adjust quickly in short timeframes with limited supervision - Comfortable and flexible with changing priorities - Able to promote strong work ethics – punctual, reliable and responsible - Highly motivated, a team player and a motivated self-starter - One or more years of customer contact handling utilizing both written and verbal communication preferred - Bachelor’s degree preferred - Proficiency with technology and its function as a resource for solving problems - Proficiency in Microsoft Applications Benefits - Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued. - Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future. - Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever. - Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras. - Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development. - Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle. Salary $18.85 - $21.65. The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in Broomfield, Colorado. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process. Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.

Role Description The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management). - MUST RESIDE IN CANADA - $17.50/hr - Equipment including laptop, mouse, headset, and extra monitor are provided! - 30% employee discount plus additional perks and discount programs - 50% - Customer Interaction & Communication: - Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs - Demonstrate strong customer service and sales skills to optimize the experience for each customer contact - Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem - Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent - 20% - Technology, Training, Sales & Follow-Up: - Use technology tools as directed and within established guidelines to support daily tasks - Participate in individual and team training sessions to stay current with knowledge and best practices - Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities - Schedule and manage any required customer follow-ups following Contact Center guidelines - 30% - Documentation & Data Management: - Complete necessary documentation to manage customer complaints and solutions - Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems - Maintain confidentiality of the organization’s customer data Qualifications - 6+ months of customer service experience - Ability to communicate effectively in both written and verbal communication - Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision Requirements - Call center, Retail, and/or E-commerce experience is a plus - Technical aptitude is a plus, but not required Benefits - Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. - From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

Role Description This position provides first-tier customer service support for inbound calls, chats, and emails to our call center. Tier 1 (T1) advisors are multi-skilled and cross-trained to support our partner and affiliate practices, pet parents, and retail partner CSRs on a wide variety of topics. T1 advisors can also expect to progressively learn more to resolve common customer issues. This is a full-time, remote position. Our call center operating hours are 5 AM - 5 PM Pacific Time M-F, and 7 AM - 1 PM Pacific Time on Saturday. Saturday availability for rotating shifts is required; permanent Saturday shifts are also available. What You'll Do - Respond to client calls/emails/chats to address their needs, complaints, or other issues with products or services while maintaining records of customer conversations. - Respond efficiently and accurately to queries; explain possible solutions and ensure that clients feel supported and valued. - Engage in active listening with customers; confirm or clarify information, identify customer needs, research issues and provide solutions. - Exhibit understanding and strive to meet or exceed call center metrics while providing excellent consistent customer service. - Provide problem resolution on billing or shipment issues, update online customer records including pets, payment methods, address and other critical shipping information. - Help shoppers place web orders, re-orders, and autoships. - Collaborate with other departments to advocate for Vetsource customers and creatively resolve problems. Qualifications - 1+ year of customer service experience. - Computer skills and knowledge including familiarity with software programs, email, instant message, and Microsoft or Google Suite. - Ability to work in a fast-paced, high-volume call center environment, managing large amounts of calls in a timely manner. - Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc. - Ability to multitask efficiently with error-free written work. - Ability to diffuse emotional situations on the phone and de-escalate difficult situations. - Ability to self-manage and can carry out the responsibilities of your role with high quality work and strong customer service. - Ability to be trained via self-guided e-learning. - Ability to type accurately and for long periods of time; average typing speed 40 WPM. - Consistent and reliable attendance. - Must be able to work rotating Saturdays, or willing to work permanent Saturdays. Preferred Experience and Qualifications - Veterinary clinic or animal-related call center experience. - Bilingual in Spanish. - Remote work experience. Working Conditions - Reliable internet access is required. - Sitting/standing at a desk working on a computer for long periods of time. Benefits - Competitive pay and benefits including medical, vision*, dental, and life insurance. - Employee Assistance Program. - Pet insurance* and Virtual vet care. - PTO, Holidays, Floating Holidays, and Volunteer Day. - Retirement Savings Plan (401k/ RRSP) with employer matching program. - Paid parental leave. - Flexible scheduling and remote work where possible. - The opportunity to join one of our Associate Resource Groups, and fun company events!