Carters Inc.

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. How you’ll make an impact: As a Product Manager focused on Site Systems Enablement, you will own and evolve the core platforms that power the digital consumer experience across web and app in the US and Canada, including search, recommendations, product data, content, merchandising rules, experimentation, and analytics. Your primary role is to ensure these site systems are reliable, extensible, and optimized to enable internal teams to deliver relevant and scalable experiences that drive customer engagement and business results. Partnering closely with Merchandising, Engineering, UX, and Business stakeholders, you will define and execute a roadmap, manage a backlog, and translate complex business and technical needs into clear product direction that delivers measurable impact. This role reports to the Sr. Director, UX/UI and Product Management and is fully remote, with occasional travel to the Atlanta office as needed. System Insights & Usage (30%) - Partner closely with internal stakeholders to understand workflows, paint points and scalability need, ensuring site systems effective support business objectives - Uses quantitative and qualitative data to evaluate platform usage and identify opportunities to improve enablement and efficiency - Define success metrics and reporting frameworks for site systems to continuously optimize platform capabilities and inform roadmap prioritization Business & Technical Acumen (30%) - Understands how upcoming (and earlier) features should be coordinated across multiple workstreams to create a cohesive end-to-end customer experience - Effectively captures and prioritizes cross-functional requests for the team and translates the request into an actional idea - Clearly understands technical capabilities and limitations to ensure solutions can be developed in a reasonable timeline Execution & Delivery (25%) - Owns execution of near-term roadmap, including backlog prioritization, requirements, delivery cycle, and monitoring of contributions - Translates vendor opportunities into data-informed recommendations, piloting and measuring impact to determine whether and how new capabilities should be adopted within the broader site systems roadmap - Serves as the connection between vendors, technical, and non-technical team members throughout the product development lifecycle Communication & Collaboration (15%) - Present data-based recommendations and outcomes to cross-functional teams and eCommerce leadership - Work directly with stakeholders to collaborate on strategy, requirements, and implementation - Build stakeholder consensus through leading ideas - Evangelize technology and innovation across organization We’d Love to hear from you if: (Requirements section) Must have: - 4+ years of product management (or similar) experience with a track record of delivering business value - Demonstrated history of using data to drive product development roadmap - Proven ability to prioritize multiple tasks and competing priorities in a fast-paced environment - Effective communication skills with experience confidently and credibly articulate directions to gain consensus across multiple business units (Engineering, UX/UI, Merchandising, Marketing, etc.) - Analytical, organized, and independent problem solver with attention to detail - Experienced with digital product development tools (Confluence, Jira, Adobe Analytics, Figma, etc.) - Experienced in creating technical/functional requirements for development with an ability to define how a product works vs. simply bringing ideas to life - Experience working within Agile development environments with an understanding of how front-end, back-end, and platform systems integrate to support scalable digital experiences Strongly preferred: - Experience working in a direct-to-consumer retail environment - Experience with Salesforce Commerce Cloud, or comparable eCommerce platform - 4-year degree Compensation for this position ranges from $115K - $120K based on skills and experience. Make a career at Carter’s: - Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career's evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. How you’ll make an impact: We are looking for an experienced and motivated UX/UI Manager who is passionate about creating innovative digital experiences for our customers. As a UX/UI Manager, you will be responsible for leading a team of UX/UI Designers in support of key organizational growth initiatives and executing an enhancement roadmap that attracts, engages, and retains our customers. The UX/UI Manager will leverage their industry knowledge in user behavior, interaction design, and design systems to drive beautiful customer experiences that are easy to use while maintaining a high standard of design quality across the portfolio. This role reports to the Director of UX Design + Design Systems and is 100% remote with occasional travel into our Atlanta offices as needed. People Leadership & Strategy (60%) - Manage, mentor, and develop a team of 3 UX/UI Designers fostering a culture of growth, accountability, and creative excellence - Partner with the Director of UX Design + Design Systems to define and execute the UX roadmap aligned with business objectives - Build and maintain strong cross-functional relationships with Product Management, Engineering, Marketing, and Brand teams to ensure alignment on priorities and deliverables - Present design strategy, research findings, and experience recommendations to senior leadership and key stakeholders, advocating on behalf of the customer - Champion the consistent adoption and evolution of the design system across the UX team and cross-functional partners - Establish and refine team processes, workflows, and standards that improve efficiency and design quality Experience Design & Execution (40%) - Oversee design of end-to-end customer journeys across discovery, browse, evaluation, and purchase — from research through wireframes, user flows, interactive prototypes, and high-fidelity comps ensuring experiences are cohesive, intuitive, and aligned with both business outcomes and platform capabilities - Guide and review design work across the team, providing clear and actionable feedback rooted in UX best practices and brand guidelines - Actively contribute to hands-on design work when needed, particularly for high-priority or complex initiatives - Collaborate with Product Management to define user stories, acceptance criteria, and product backlogs - Partner with Engineering to ensure design intent is maintained through development, reviewing front-end implementations for visual and interaction fidelity - Drive the use of user research, usability testing, and analytics to inform design decisions and measure experience outcomes - Ensure responsive design principles are applied consistently to deliver seamless experiences across devices and screen sizes We’d Love to Hear from You if: Must Have: - Bachelor’s degree in UX Design, Interaction Design, Human-Computer Interaction, Graphic Design, or equivalent experience - 7+ years of experience in UX/UI design with a strong portfolio demonstrating end-to-end experience design across web and mobile - 2+ years of direct people management experience, including coaching and developing designers at varying levels of seniority - Proficiency in Figma as a primary design tool, with experience building and maintaining design system libraries and component documentation - Strong understanding of interaction design, information architecture, visual design, and accessibility standards - Demonstrated ability to present and defend design decisions to senior leadership and cross-functional stakeholders - Experience using user research and usability testing methodologies to inform and validate design decisions - Strong communication and collaboration skills to work effectively with cross-functional teams in a remote environment Preferred Skills and Experience: - Experience in e-commerce UX/UI design, preferably in retail or consumer goods - Familiarity with design system frameworks such as Chakra UI or Material UI - Experience with UserTesting or similar remote usability testing platforms - Working knowledge of Adobe Analytics or similar web analytics tools to interpret user behavior data - Familiarity with Salesforce Commerce Cloud (SFCC) or similar e-commerce platforms - Basic understanding of front-end technologies (HTML, CSS, JavaScript, React.js) sufficient to collaborate effectively with engineering teams and review implementations Compensation for this position ranges from $150K - $160K based on skills and experience. Make a career at Carter’s: Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. HOW YOU’LL MAKE AN IMPACT: The Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management). 50% - Customer Interaction & Communication: − Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs − Demonstrate strong customer service and sales skills to optimize the experience for each customer contact − Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem − Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: − Use technology tools as directed and within established guidelines to support daily tasks − Participate in individual and team training sessions to stay current with knowledge and best practices − Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities − Schedule and manage any required customer follow-ups following Contact Center guidelines 30% Documentation & Data Management: − Complete necessary documentation to manage customer complaints and solutions − Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems - Maintain confidentiality of the organization’s customer data WE’D LOVE TO HEAR FROM YOU IF: (REQUIREMENTS SECTION) Must have: − 6+ months of customer service experience − Ability to communicate effectively in both written and verbal communication MAKE A CAREER AT CARTER’S: − Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. How you’ll make an impact: The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management). 50% - Customer Interaction & Communication: - Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs - Demonstrate strong customer service and sales skills to optimize the experience for each customer contact - Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem - Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: - Use technology tools as directed and within established guidelines to support daily tasks - Participate in individual and team training sessions to stay current with knowledge and best practices - Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities - Schedule and manage any required customer follow-ups following Contact Center guidelines 30% Documentation & Data Management: - Complete necessary documentation to manage customer complaints and solutions - Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems - Maintain confidentiality of the organization’s customer data We’d Love to hear from you if: (Requirements section) Must have: - 6+ months of customer service experience - Ability to communicate effectively in both written and verbal communication - Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision Preferred skills and experience: - Call center, Retail, and/or E-commerce experience is a plus - Technical aptitude is a plus, but not required Make a career at Carter’s: - Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.