Vetsource

Role Description This position provides first-tier customer service support for inbound calls, chats, and emails to our call center. Tier 1 (T1) advisors are multi-skilled and cross-trained to support our partner and affiliate practices, pet parents, and retail partner CSRs on a wide variety of topics. T1 advisors can also expect to progressively learn more to resolve common customer issues. This is a full-time, remote position. Our call center operating hours are 5 AM - 5 PM Pacific Time M-F, and 7 AM - 1 PM Pacific Time on Saturday. Saturday availability for rotating shifts is required; permanent Saturday shifts are also available. What You'll Do - Respond to client calls/emails/chats to address their needs, complaints, or other issues with products or services while maintaining records of customer conversations. - Respond efficiently and accurately to queries; explain possible solutions and ensure that clients feel supported and valued. - Engage in active listening with customers; confirm or clarify information, identify customer needs, research issues and provide solutions. - Exhibit understanding and strive to meet or exceed call center metrics while providing excellent consistent customer service. - Provide problem resolution on billing or shipment issues, update online customer records including pets, payment methods, address and other critical shipping information. - Help shoppers place web orders, re-orders, and autoships. - Collaborate with other departments to advocate for Vetsource customers and creatively resolve problems. Qualifications - 1+ year of customer service experience. - Computer skills and knowledge including familiarity with software programs, email, instant message, and Microsoft or Google Suite. - Ability to work in a fast-paced, high-volume call center environment, managing large amounts of calls in a timely manner. - Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc. - Ability to multitask efficiently with error-free written work. - Ability to diffuse emotional situations on the phone and de-escalate difficult situations. - Ability to self-manage and can carry out the responsibilities of your role with high quality work and strong customer service. - Ability to be trained via self-guided e-learning. - Ability to type accurately and for long periods of time; average typing speed 40 WPM. - Consistent and reliable attendance. - Must be able to work rotating Saturdays, or willing to work permanent Saturdays. Preferred Experience and Qualifications - Veterinary clinic or animal-related call center experience. - Bilingual in Spanish. - Remote work experience. Working Conditions - Reliable internet access is required. - Sitting/standing at a desk working on a computer for long periods of time. Benefits - Competitive pay and benefits including medical, vision*, dental, and life insurance. - Employee Assistance Program. - Pet insurance* and Virtual vet care. - PTO, Holidays, Floating Holidays, and Volunteer Day. - Retirement Savings Plan (401k/ RRSP) with employer matching program. - Paid parental leave. - Flexible scheduling and remote work where possible. - The opportunity to join one of our Associate Resource Groups, and fun company events!

Role Description The Sr. Supply Chain Business Analyst will support and optimize end-to-end supply chain operations through gathering business requirements, designing solutions, and implementing solutions in production. This role will provide customer and product support and play a critical part in driving operational efficiency, inventory optimization, forecasting accuracy, reporting, and cross-functional collaboration across procurement, distribution, logistics, finance, and technology teams. This is a full-time, remote position. What You’ll Do - Collaborate with and work alongside other IT and business areas to ensure properly configured and maintained ERP systems. - Prepare functional specifications to pass onto Oracle Developers to prepare integrations and reports by analyzing and summarizing information and trends. - Leverage knowledge of the business to drive better implementation of current and future projects for systems processes and process improvements outside of the system. - Interact regularly with existing or potential stakeholders and users to determine their needs and to develop plans for improving delivery; advocate on behalf of stakeholders and represent clients' needs as appropriate to senior management. - Achieve objectives by working cross-functionally and collaboratively; contribute information and recommendations to inform strategic plans. - Actively seek out and develop solutions to challenges that prevent Vetsource from achieving our potential. - Work along with business users to find new ways of working to be more efficient and find ways to eliminate manual work by using approved AI tools. - Collaborate with business and find new functionality to implement whenever appropriate. - Work with Oracle Support to find solutions to problems as quickly as possible. - Document current business processes and new functionality as it is built and delivered to business users. - Ensure the ERP system is supported during tight timelines and issues are resolved in a timely manner to meet those deadlines. - Use advanced techniques, theories, and processes to complete work including the use of AI Tools. - Analyze supply chain performance metrics including inventory levels, fulfillment, forecasting accuracy, transportation, and supplier performance. - Develop and maintain dashboards, KPIs, and operational reporting to support business decision-making. Qualifications - Bachelor’s degree in supply chain management, business, operations, finance, data analytics, or related field. - At least 7 years of work experience directly related to this position. - Strong background in ERP systems required, Oracle Cloud required. - Strong analytical capabilities. - Ability to translate complex data into actionable business insights. Preferred Experience and Qualifications - Oracle Cloud Certification is preferred for ERP SCM, Procurement, and Accounting Modules. - Familiar with standard concepts, best business practices, and procedures within the SCM, Operations, Procurement and Accounting fields. - Experience with SQL, Tableau, Power BI, or other analytics platforms. - Familiarity with forecasting, inventory optimization, and logistics operations. - APICS/CPIM, CSCP, or related certifications. Working Conditions - Reliable internet access is required. - Sitting/standing at a desk working on a computer for long periods of time. Benefits - Competitive pay and benefits including medical, vision*, dental, and life insurance. - Employee Assistance Program. - Pet insurance* and Virtual vet care. - PTO, Holidays, Floating Holidays, and Volunteer Day. - Retirement Savings Plan (401k/ RRSP) with employer matching program. - Paid parental leave. - Flexible scheduling and remote work where possible. - The opportunity to join one of our Associate Resource Groups, and fun company events!

Role Description As a Vetsource Senior Product Manager, you are a strategic leader of a cross-functional product squad. You own the "why" and the "when" of features. You work closely with executive leadership to ensure your product roadmap is a direct driver of Vetsource’s business outcomes. You are an evangelist for your product vision, building high-trust partnerships across the organization to inspire growth and remove roadblocks. You move beyond simply managing a backlog to shaping a domain strategy. By staying incredibly close to our customers and keeping a pulse on animal health industry dynamics, you provide a creative lens that identifies new market opportunities. This is a full-time, remote position. Qualifications - Bachelor’s degree in relevant field or equivalent experience/training. - 5+ years of product management or comparable experience in a fast-paced environment. - Proven ability to make data-driven decisions using highly quantitative methods. - Proven history of product results and leadership. Requirements - Align product roadmaps with 6 - 12 month business objectives and P&L goals. - Expert Communication: Evangelize product vision to stakeholders and "influence up" to executives. - Complex Problem Solving: Manage high-ambiguity projects requiring coordination across multiple departments (Finance, Legal, Marketing). - Data Leadership: Define KPIs that matter for a business unit and use them to drive prioritization. - Tech-Minded Partnership: Partner with engineering leads on technical trade-offs and understand the software development lifecycle. - Mentorship: Mentor and develop other team members. - Identify and lead ongoing product discovery efforts to build a "Discovery culture". - Work across multiple products to create new opportunities or reduce risk. Benefits - Competitive pay and benefits including medical, vision*, dental, and life insurance. - Employee Assistance Program. - Pet insurance* and Virtual vet care. - PTO, Holidays, Floating Holidays, and Volunteer Day. - Retirement Savings Plan (401k/ RRSP) with employer matching program. - Paid parental leave. - Flexible scheduling and remote work where possible. - The opportunity to join one of our Associate Resource Groups, and fun company events!

Role Description The National Account Manager maintains, grows, and expands relationships with key customer groups, including corporate veterinary groups, multi-site locations, franchises, Group Purchasing Organizations, and membership associations. This role executes a high level of communication and collaboration with customers and cross-functional teams to achieve sales quotas and strategic objectives with assigned clients, while contributing to the development and delivery of Vetsource services. The National Account Manager looks for synergies and opportunities to collaborate across Vetsource customer channels. This is a full-time, remote position. What You'll Do - Establish and maintain business relationships with key decision makers and act as a primary point of contact to achieve sales quotas and strategic objectives with assigned customers, prioritizing proactive partners as defined and updated in our strategy as appropriate. - Establish and maintain relationships with key contacts at major manufacturer partners. - Proactively explore strategies and tactics to further integrate with the customers and leverage the full suite of Vetsource solutions. - Represent Vetsource in a professional manner that results in a positive customer experience. - Regularly meet with customers to ensure needs are being met and issues are resolved in a timely manner. - Collaborate with cross-functional teams and build positive working relationships with internal partners to ensure positive partner experiences and successful delivery of client products/services, including the coordination of key manufacturer meetings requesting Category Management support as needed. - Remain up to date on industry trends to strategize with partners. Qualifications - Bachelor’s degree in business or related field or equivalent work experience/training. - 5+ years of experience in direct B2B sales within the animal health industry or equivalent experience. - Experience working with veterinary groups and manufacturers. - Demonstrated success in building, managing, and strengthening long-term customer and partner relationships. - Proficient in using CRM software (Salesforce preferred) to manage pipelines, track account activity, and generate insights. Requirements - Reliable internet access. - Sitting/standing at a desk working on a computer for long periods of time. - Up to 30% travel required. Benefits - Competitive pay and benefits including medical, vision*, dental, and life insurance. - Employee Assistance Program. - Pet insurance* and Virtual vet care. - PTO, Holidays, Floating Holidays, and Volunteer Day. - Retirement Savings Plan (401k/ RRSP) with employer matching program. - Paid parental leave. - Flexible scheduling and remote work where possible. - The opportunity to join one of our Associate Resource Groups, and fun company events!

Role Description The Sr. International Finance Accountant is responsible for the end-to-end financial management of international entities in the UK and Canada. This role balances high-volume, hands-on accounting operations (75%) with strategic financial business partnership and analysis (25%). The successful candidate will ensure the integrity of the international general ledgers, lead statutory compliance, and provide actionable financial insights to support the organization’s global growth. This is a full-time, remote position open to US/CAN applicants only. What You’ll Do - Take full ownership of the end-to-end accounting for international entities. - Direct all phases of the period-end close process for UK and Canadian entities, ensuring timely and accurate reporting within the 3-day close window. - Execute all manual journal entries and transactional processing, ensuring accuracy and adherence to both US GAAP and local statutory standards. - Manage international tax and statutory compliance, including the preparation and filing of VAT and GST/HST returns in coordination with the Sr. Manager of Tax. - Maintain the integrity of the international balance sheets through rigorous account reconciliations and BSR (Balance Sheet Review) deep-dives. - Act as the primary Finance Business Partner for international leads, providing deep-dive P&L commentary and identifying budget-vs-actual variances. - Manage financial data integrity within the Financial Reporting and OneStream systems, including system maintenance for international calendars. - Drive process improvements to scale manual international workflows into automated, high-efficiency system processes. - Spearhead audit readiness for international entities, serving as the main point of contact for internal and external auditors. - Ensure the accuracy of UK and Canadian payroll by auditing Workday reports, preparing monthly payroll reports, and recording journal entries to the general ledger. Qualifications - 5+ years of relevant accounting experience, with a specific focus on international or multi-entity environments. - Proven experience in full cycle accounting, from daily transactions to the preparation of final financial statements. - Strong understanding of US GAAP, IFRS and familiarity with UK and Canadian local accounting and tax regulations. - Advanced Excel skills and the ability to manage complex, manual data sets independently. Preferred Experience and Qualifications - High proficiency with ERP systems, specifically Oracle Cloud and OneStream. - Experience providing cross-functional financial insights and variance analysis to influence international business strategy and decision-making. Working Conditions - Reliable internet access is required. - Sitting/standing at a desk working on a computer for long periods of time. Benefits - Competitive pay and benefits including medical, vision*, dental, and life insurance. - Employee Assistance Program. - Pet insurance* and Virtual vet care. - PTO, Holidays, Floating Holidays, and Volunteer Day. - Retirement Savings Plan (401k/ RRSP) with employer matching program. - Paid parental leave. - Flexible scheduling and remote work where possible. - The opportunity to join one of our Associate Resource Groups, and fun company events! Pay Range - Pay range (US based applicants): $81,606 - $105,000 (annualized). - Pay range (CAD based applicants): $79,292 - $99,115 (annualized).

• Meet with veterinary practice leadership to review what is working and what could be improved to maximize Vetsource product benefits to the practice and their clients. • Train the veterinary practice customer on the Vetsource product(s) or service(s) of utmost value to them, while having the ability to adapt or alter training sessions based on real-time customer feedback, questions, or newly stated pain points. • Collaborate closely with the Sales team to offer an exceptional and seamless customer experience, creating continuity for practices while focusing on the Vetsource product(s) or service(s) that matter most to our veterinary practice customer. • Provide recommendations, resources, and assets to the hospital team, based on a practice’s highest indicated needs and interests. • Maintain an innovative and adaptive approach to implementing the Vetsource platform within practices.

• Answer calls from clients to address their needs, complaints, or other issues with products or services; keep records of all customer conversations • Respond efficiently and accurately to callers; explain possible solutions and ensure that clients feel supported and valued • Engage in active listening with callers; confirm or clarify information, identify customer needs, research issues and provide solutions and/or alternatives • Exhibit understanding and strive to meet or exceed call center metrics while providing excellent consistent customer service • Provide problem resolution on billing or shipment issues; update online customer records including pets, payment methods, address and other critical shipping information • Help shoppers place web orders, re-orders, and autoships • Collaborate with other departments to advocate for Vetsource customers and creatively resolve problems

• Define and execute forward-thinking strategies that drive holistic revenue growth, maximize market penetration, and strengthen competitive positioning across both retail and veterinary channels. • Spearhead the development of pricing strategies, market positioning, and product introduction tactics that ensure differentiation and profitable growth across diverse market segments. • Oversee and provide mentorship to department heads (Marketing, Sales, Success, Category Management), fostering a high-performance culture that emphasizes leadership development and strategic agility. • Foster seamless collaboration and integration across all "under the umbrella" departments to ensure consistent messaging, unified client engagement, and optimized retention. • Build strong partnerships with Product, Finance, and Operations to drive shared objectives, ensuring that the product roadmap and financial modeling support aggressive revenue initiatives. • Oversee consolidated department budgets, ensuring efficient resource allocation and ROI-driven spend across marketing campaigns, sales incentives, and partner engagement. • Monitor global market trends, competitor movements, and shifting customer needs to refine strategies and pivot quickly in a dynamic landscape. • Provide strategic leadership to optimize the sales tech stack and processes; analyze data to provide accurate targets, pipeline forecasts, and performance metrics. • Manage strategic partnerships with key vendors, distributors, and industry partners to enhance product offerings and expand distribution channels. • Represent the company at high-level industry events and conferences to build brand equity and establish personal and organizational thought leadership. • Set high standards and hold senior team members accountable for KPIs and professional growth. • Influence cross-functional teams, fostering confidence and optimism in the organization’s future. • Foster a positive, inclusive environment that encourages collaboration between technical, creative, and sales professionals.

• Meet with veterinary practice leadership to review what is working and what could be improved to maximize Vetsource product benefits to the practice and their clients. • Train the veterinary practice customer on the Vetsource product(s) or service(s) of utmost value to them. • Collaborate closely with the Sales team to offer an exceptional and seamless customer experience. • Provide recommendations, resources, and assets to the hospital team, based on a practice’s highest indicated needs and interests. • Maintain an innovative and adaptive approach to implementing the Vetsource platform within practices.

• Partner with Marketing Managers to plan, build, and execute multi-channel digital campaigns aligned with business goals • Translate campaign briefs into actionable builds within marketing automation platforms (e.g., Salesforce Marketing Cloud, HubSpot, etc.) • Configure and deploy email campaigns, customer journeys, audience segmentation, and personalization strategies • Monitor campaign performance and deliver regular reporting on key metrics such as engagement, conversion, and ROI • Identify opportunities to streamline workflows and improve campaign execution processes • Analyze performance across digital marketing channels (paid media, email, SEO, social) • Build and maintain dashboards and regular reports on KPIs (traffic, conversion rates, CAC, ROI) • Translate complex data into clear, actionable insights • Ensure accuracy and integrity of marketing data • Support tracking implementation (UTMs, pixels, tagging) • Evaluate campaign effectiveness and recommend improvements • Conduct A/B testing and interpret results • Identify trends and opportunities to increase engagement and conversions • Analyze customer segments, behaviors, and lifecycle trends • Support persona development and targeting strategies • Monitor competitor activity and market conditions.