Job Closed
This listing is no longer active.
Accelerate your business growth with marketing data you can finally trust.
Technical Support Team Lead
Location
United States
Posted
101 days ago
Salary
0
No structured requirement data.
Job Description
Technical Support Team Lead
Improvado
As a Technical Support Team Lead, you ensure our support organization runs reliably, predictably, and at high quality. Combine technical understanding with operational and team leadership Turn individual troubleshooting efforts into a reliable, accountable support system Measure success by operational stability, team independence, and scalable processes Embed AI deeply into daily workflows and decision-making What You’ll Do Team Leadership & Operations: Mentor a team of Analysts handling complex client issues Own escalations, ensure SLA adherence, distribute workload Run post-mortems to stabilize processes before they become incidents Mentor a team of Analysts handling complex client issues Own escalations, ensure SLA adherence, distribute workload Run post-mortems to stabilize processes before they become incidents Process Building & Automation: Systematically reduce manual work by designing support playbooks Introduce AI agents and transform recurring cases into standardized, automated solutions Systematically reduce manual work by designing support playbooks Introduce AI agents and transform recurring cases into standardized, automated solutions Advanced Troubleshooting: Guide your team in investigating complex data pipeline issues (API → SQL → platform) Guide your team in investigating complex data pipeline issues (API → SQL → platform) Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success Build communication strategies, provide structured feedback on bugs Create internal onboarding materials Partner with Engineering, Product, and Customer Success Build communication strategies, provide structured feedback on bugs Create internal onboarding materials Continuous Tech Exploration: Proactively experiment with new AI and infrastructure tools Look for smarter, faster, more scalable ways to operate Proactively experiment with new AI and infrastructure tools Look for smarter, faster, more scalable ways to operate
Job Requirements
- Radical Ownership & Organization: Bring order to chaos, detail-oriented, prevent problems
- Leadership & Independence: Experience coordinating teammates and making autonomous decisions
- Database Proficiency: Strong command of SQL and relational databases
- AI as Your Best Friend: Power user of modern AI tools (LLMs, automation agents)
- True Tech Enthusiast: Love for computers and technology, natural curiosity
- Clear Communication: Fluent English, talent for explaining technical topics simply
- Nice to Have
- Experience documenting processes or building internal playbooks
- Background in marketing or analytics platforms
- Hands-on experimentation with emerging AI agents, automation frameworks, or developer tools
- What We Offer
- Remote-first environment
- Strong product/market fit: marketing data product for US-based enterprises
- 20 working days of PTO per year
- US holidays and additional days off
- Professional development reimbursement
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Support Representative
CoreBridgeMake your company more productive and profitable with CoreBridge, the all-in-one management system for your business.
• Provide timely, friendly, and solution-oriented support to customers via email, chat, and ticketing systems • Troubleshoot software issues and guide users through steps to resolution • Collaborate with other support agents and internal teams to escalate complex problems • Create and maintain support documentation to help customers self-solve • Stay up to date on product updates and industry trends • Identify opportunities to improve the support experience through tools, automation, and creative problem solving • Embrace new technologies, including AI tools, to work smarter and faster • Contribute to a positive, curious, and high-performance support culture
Servicio al Cliente
EZCORPOur Mission is to be the First and Best Choice for Customers’ Short-Term Cash Needs and Quality Pre-Owned Retail Goods.
• Alcanzar los indicadores de cartera, ingresos y ventas • Llevar el control de valores, inventarios y activos que su tienda maneja • Garantizar una buena experiencia a nuestros clientes • Ejecutar las actividades comerciales asignadas al equipo • Ejecutar de manera correcta la metodología NEHA en su tienda • Ejecutar los procesos de seguridad en su tienda • Ser el responsable de los fondos asignados • Cumplir con la asignación de actividades del Gerente de Tienda • Mantener el orden y limpieza de su área asignada y la Tienda en general • Llevar el control de los artículos que se encuentran en piso de venta • Monitorear a la competencia y el mercado • Ejecutar auditorías internas de fondos de efectivo • Cuadrar el efectivo de la caja asignada • Cuadra los artículos activos y de artículos en venta • Velar por el excelente servicio en ventanilla, telefónico y mensaje • Garantizar el uso correcto de uniforme e imagen de su equipo • Dar seguimiento al cumplimiento de las normas y políticas de la empresa • Garantizar la buena imagen de la tienda • Cumplir con las políticas y procesos existentes establecidos por la organización y todos aquellos que se implementen, así cómo las modificaciones que sufran.
Customer Support Representative II
AerwaveManaged WiFi: For Owners, By Owners; Broadband Communities 2025 Multifamily Partner of the Year
• Serves as the first point of contact for customers seeking technical assistance via phone, email, and computer chat. • Answer inbound customer inquiries in a professional and timely manner. • Troubleshoot internet connection issues and provide solutions or escalate issues to the technical support team. • Performs remote troubleshooting through diagnostic techniques and pertinent questions. • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining LAN performance. • Direct unresolved issues to the next level of support personnel. • Provide accurate information on products or services and maintain communication with management regarding development within areas of assigned responsibilities. • Assist the NOC teams with onsite in unit scheduling. • Maintain a positive, empathetic, and professional attitude towards all internal and external customers.
• Establish customer relationships and follow up with customers, as needed. • Use a customer-focused, needs-based review process to educate customers about insurance options. • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
