• Prospecting - New Markets and Customers • Ability to Close Deals • Follow-up with Urgency and Responsiveness • Excellence in Negotiating • Selling Value • Cover Current Territory Size: $3 – 5 MM. • Short to Mid-Term Business Potential: $1 - 2MM. (within 1-3 years)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement. Supports "value our customer" campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge. Job Description Core Responsibilities - Uses active listening, empathy and assumes ownership of customer issues through to resolution. - Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues. - Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast. - Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate. - Meets or exceeds budgeted retention goals for all product lines. - Demonstrates strong problem solving and communications skills. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team - make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Support a culture of inclusion in how you work and lead. - Do what's right for each other, our customers, investors and our communities. Preferred Experience - Billing Tools - Inbound/Outbound Call Center - MS Suite - MS Teams Proficiency - MS Outlook Proficiency *Sales - Customer Accounts required Disclaimer: - This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. - Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. Skills: Customer-Focused; Workplace Organization; Persuasion; Adaptability; Technical Knowledge; Critical Thinking Problem Solving; Communication; Resilience; Professional Integrity Salary: Base Pay: $17.56 The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Total Target Compensation (Base Pay plus Targeted Commission): $27.17 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education High School Diploma / GED Certifications (if applicable) Relevant Work Experience 2-5 Years

Role Description We are looking for a full-time Vice President, Warranty Solutions Development to join our growing team. The Warranty Solutions Advisor will work with the team to support the growth plan of the practice. - Maintain consistent and continuous communication with assigned clients to provide needed information, creative solutions, and resolution of issues. - Develop a deep understanding of clients’ businesses, strategic priorities, and risk management needs related to the warranty sector, and create innovative solutions tailored to address those specific requirements. - Manage clients’ day to day service needs by communicating with their underwriting/administrator partners, preparing summaries, documenting deliverables, following up on action items and other client requests to ensure needs are met. - Develop and execute Market Submissions and/or full Requests for Proposal (RFPs) with selected warranty markets for the development of client warranty solutions. - Create and participate in presentations, proposals, research and other development work. - Establish and cultivate beneficial and productive relationships with carriers, administrators, marketing, and digital enablement firms. - High level analysis of certain actuarial and analytical aspects of a prospects or client’s warranty book of business. - Ability to understand and dissect complex services agreements and statements of work between our clients and warranty providers. Qualifications - BA/BS Degree. - At least 5 years of professional warranty industry work experience with a focus on solution development, and executive management relationships. - Operates with discretion, uses effective problem solving & communication skills to achieve objectives. - Possesses solid solution design, servicing, and analytical analysis skills. - Possesses deep knowledge of warranty risk issues and Marsh solutions. - Can work independently towards the practice goals. Requirements - Understands underwriting approach and needs within the warranty industry. - Has a working knowledge of the compliance and regulation landscape of warranty programs in the 50 US states. - Ability to communicate effectively, both orally and in writing, with external clients and internal team members at all levels. - Strong organization, planning and time management skills. - Ability to perform under deadline pressure in a fast-paced environment with multi-tasking capabilities. - Perform effectively when changes in priorities, direction and resources occur. - Knowledge of fundamental concepts, practices, and procedures of the insurance industry. Benefits - Professional development opportunities. - Interesting work and supportive leaders. - A vibrant and inclusive culture. - A range of career opportunities. - Health and welfare benefits. - Tuition assistance. - 401K savings and other retirement programs. - Employee assistance programs.

Role Description We are looking for a detail‑oriented and client‑focused Bilingual Renewal & Sales Associate to support group benefits renewals for groups under 50 lives. In this role, you will assess plan performance, negotiate renewal outcomes, recommend plan design options, and work closely with advisors to deliver a strong client experience. Success in this position requires solid technical expertise and strong analytical capabilities. - Prepare, manage, and negotiate renewals for all group benefit plans under 50 lives, ensuring accurate pricing and timely delivery. - Analyze claims experience, plan performance, and rate history to develop appropriate renewal outcomes and recommendations. - Recommend plan design modifications and cost‑control strategies that align with client needs and long‑term sustainability. - Partner with Account Executives by providing renewal insights and strategic input to support strong client relationships. - Present and communicate renewal results clearly to advisors and internal teams, explaining rate drivers and plan implications. - Monitor internal systems and tools to ensure all renewal information, rate changes, and plan updates are captured and processed correctly. - Support a seamless renewal workflow by prioritizing cases effectively, escalating issues when needed, and ensuring renewals progress according to defined timelines. - Collaborate with internal teams such as underwriting, operations, and customer service to resolve issues or obtain additional information required to complete renewals. Qualifications - Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. - Knowledge of underwriting concepts and principles. - Understanding of current trends in the group benefits industry. - College / University degree or equivalent industry experience. - CEBS Group Benefits Associate (GBA) designation or ability to attain within 3 years. - Strong negotiation and conflict‑management skills. - Excellent time‑management abilities with the capacity to multitask accurately and efficiently. - Good knowledge of group life and health products and underwriting practices. - Strong mathematical and analytical skills. - Proficiency with PC tools including MS Office (Outlook, Excel, Sharepoint). - Ability to work effectively under pressure while managing competing priorities. - Strong problem‑solving and organizational skills. - Exceptional customer service capabilities. - Flexible, empathetic, and adaptable to client needs. - Collaborative team player willing to assist where needed. Preferred Qualifications - Familiarity with group benefits products, related services, and supporting systems/processes is an asset. Benefits - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. Company Description Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. - Manulife is an Equal Opportunity Employer. - We embrace our diversity and strive to attract, develop, and retain a workforce that is as diverse as the customers we serve. - We are committed to fair recruitment, retention, advancement, and compensation.