Role Description Our UK-based client, a leading e-commerce business specialising in pottery and ceramics, is looking for an experienced Remote Sales Consultant (Inbound and Outbound) to join their growing team. This role is ideal for a motivated sales professional with excellent communication skills and a passion for delivering exceptional customer service. Previous experience or knowledge in the pottery and ceramics industry will be highly advantageous, but is not essential. This is a fully remote position requiring a professional home office setup, reliable internet connectivity, and the ability to work independently. Responsibilities - Respond to inbound customer enquiries via phone, email, and live chat in a professional and timely manner. - Conduct outbound sales and follow-up calls to prospective and existing customers where required. - Convert enquiries into sales through consultative selling and product recommendations. - Build strong customer relationships by understanding customer needs and providing tailored solutions. - Provide accurate information on products, pricing, promotions, and order processes. - Develop and maintain a strong understanding of the company's pottery and ceramics product range. - Accurately record customer interactions, sales activities, and follow-ups within the CRM system. - Meet and exceed individual and team sales targets and performance metrics. - Collaborate with colleagues to improve sales strategies and enhance the customer experience. - Manage post-sale communication to ensure a seamless customer journey. Qualifications - 1–2 years' experience in inbound and/or outbound sales, customer service, or a similar sales-focused role. - Based in South Africa. - Proven experience meeting or exceeding sales targets and KPIs. - Experience or knowledge within the pottery and ceramics industry will be highly advantageous. - Excellent verbal and written English communication skills with a confident and professional telephone manner. - Experience using CRM systems and digital communication platforms. - Strong consultative selling, objection handling, and relationship-building skills. - Customer-focused with a passion for delivering exceptional service. - Highly organised, self-motivated, and able to work independently in a remote environment. - Reliable high-speed internet connection and a quiet, dedicated workspace. What We're Looking For We're looking for an enthusiastic sales professional who enjoys building relationships, solving customer problems, and achieving results. An interest in pottery and ceramics will be beneficial, as you'll be supporting customers with a specialist product range. Please note: If you do not receive a response within two weeks of submitting your application, please consider your application unsuccessful.

• Own and deliver the Benelux growth strategy across retail, e-commerce and distributor channels • Drive sustainable growth through new product launches, category expansion and increased distribution • Take full responsibility for P&L performance, optimising revenue and margin delivery • Build and develop senior-level relationships with key partners including department stores • Identify and unlock new business opportunities while strengthening existing customer relationships • Develop and execute joint business plans with key accounts • Drive best-in-class in-store execution and trade marketing initiatives • Provide market and consumer insights to influence product development at HQ • Collaborate closely with cross-functional teams in London • Continuously improve processes to drive efficiency and scalability

• OFRECER A CLIENTES DE OTRO OPERADOR, LOS BENEFICIOS DE ENTEL CON EL OBJETIVO QUE PORTE A NUESTRO OPERADOR • HORARIO DE TRABAJO: Lunes a Sábado de 9am a 6pm (Incluye 45 minutos de break) • Descansos fijos los DOMINGOS y feriados

Role Description The Online Sales Assistant (OSA) is responsible for playing a key role in the initial internet-based home search of potential Stanley Martin home buyers. The OSA is often the first experience a homebuyer has with Stanley Martin and the role is responsible for capturing and converting internet customer traffic into appointments with our Neighborhood Sales Managers who will continue the sales and contracting process. - Use customer-focused sales skills to convert online (and phone) leads from various sources to neighborhood appointments by investigating needs and providing relevant product and neighborhood information. - Your primary focus will be assisting the NHC team(s) of which you are assigned. The whole team is focused on building relationships and partnering with the Neighborhood Sales Managers to drive leads to visit our model homes. - You will spend a significant portion of your day communicating with these prospective buyers over the phone, email, text, and chat channels. - Track and update lead data including, but not limited to, contact information, home buying preferences, neighborhoods of interest, marketing sources through CRM software. - Represent the company professionally in all interactions with potential customers and home buyers. - Complete all other duties as assigned by manager. - Be available to support with special events as needed. - Adhere to company safety standards and help promote a safe working environment. - Adhere to and promote the Mission, Vision, and Values of Stanley Martin. Qualifications - Team player with a positive attitude. - Attention to Detail. - Knowledge of MS Office and CRM experience a plus. - Organizational Skills. - Positive Attitude. - Strong Communication Skills (written and verbal). - Problem-solving skills. Requirements - Some college preferred. - Work schedule will be a maximum of five days a week, 8:30 am to 5:00 pm. Weekend hours will be required. Benefits - Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options). - Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA). - Put your family first with benefits, including 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care. - 12 weeks of paid maternity leave through our Short-Term Disability Plan. - Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program. - Continue your education with tuition and certification reimbursement. - Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave. - Protect yourself from identity theft or travel mishaps with our no-cost coverage. - Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon. - Get access to your paycheck early with an advanced pay option through Dayforce Wallet. - Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more.