• Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging • Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery • Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current • Handle routine franchise admin so managers stay locked on operations • Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding

Role Description Operators are bleeding revenue from missed calls, CRM chaos, and admin pulling managers off the floor — this role fixes that cleanly. You own the entire customer communication lifecycle so location managers stay focused on growth, not inbox triage. What You'll Actually Do - Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging - Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery - Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current - Handle routine franchise admin so managers stay locked on operations - Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding Qualifications - 3+ years in customer-facing or admin support roles - Handled 60+ customer interactions/day for 6+ consecutive months - 2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM - Willing to undergo necessary training assessment as part of the recruitment process Requirements - Professional home office setup and reliable internet Benefits - Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat - Real Upside: Strong performers unlock raises, long-term stability, and future opportunities - Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution - Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one - Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run

Role Description Le Service instructeur du Bessin de Ter'Bessin recrute un(e) Assistant(e) administratif(ve) en urbanisme. Sous l'autorité du Directeur général des services et de la Cheffe de pôle, vous assurez le secrétariat du service urbanisme, veillez au bon suivi des relations de proximité interne et externe, et participez à la préparation ainsi qu'à l'organisation des commissions du Service instructeur du Bessin (SIB). Qualifications - BEP Secrétariat - BAC PROFESSIONNEL Secrétariat - BTS Gestion PME Requirements - Connaissance de l’administration des collectivités territoriales - Qualités rédactionnelles - Organisation du travail - Suivi des délais - Hiérarchisation des urgences - Esprit de synthèse - Maîtrise des logiciels bureautiques (Pack Office) - Maîtrise de la messagerie et de l'agenda Thunderbird (utilisation et paramétrage – administrateur) - Maîtrise du logiciel métier cart@ds (administratif) doté d'un SIG - Capacité à transmettre des informations de manière claire et adaptée (compétence pédagogique) Company Description

Title: Legal Administrative Specialist Greensboro, NC Full Time Department of Justice (DOJ) Mid Level Job Description: ROLE We need an experienced Legal Administrative Specialist to support the U.S. Attorney’s Office Middle District of North Carolina (MDNC) Department of Justice (DOJ). This is a full-time opportunity. We can offer job security and stability, a competitive salary, and a comprehensive benefits package. RESPONSIBILITIES - Work directly with Witnesses prior to, during, and after trial - Work with Witnesses concerning travel arrangements, appearance date/time - Receive visitors, field phone calls, and respond to other questions and inquiries - Use judgment to determine when attorney’s should be notified of the Witness’ special circumstances or needs - Confer with attorneys about Witness appearance, special circumstances, or needs - Complete and submit proper documentation for special authorizations and obtain prior approvals - Ensure all travel documents and appearance date and time have been provided to the Witness - Make necessary arrangements for Witness travel and lodging - Coordinate travel according to Department of Justice (DOJ) policies and procedures - Meet with Witnesses upon arrival to designated hearing or pre-trial conference - Provide Witnesses a courtroom orientation, accompany them to court, and ensure a safe waiting area is available - Collect necessary documentation and signatures for Witness reimbursement documents - Prepare and submit documentation for Witness reimbursement, i.e., vouchers and other required documentation - Furnish requested information concerning pending and completed Witness vouchers - Determine and resolve any of the Witness’ special circumstances or needs (e.g., authorizations, international travel, military/federal employment, etc.) - Gather required documentation and reconcile Government Travel Accounts - Obtain information, confer, and coordinate with the Court, Probation, Pretrial, U.S. Marshals Service, investigative agencies, and other counterparts, when necessary - Complete forms and documents according to style and format rules - Compose original letters that do not require legal interpretations - Apply knowledge of legal procedures and terminology - Establish and maintain a variety of files, documents and databases - Assemble documents and other information for file records and retention policies - Establish and maintain calendar and/or database of active and pending Witness appearances - Track hearings, trial dates, grand Jury, and scheduling conferences - Perform other administrative and logistical Witness management duties as required/assigned BACKGROUND - Minimum two (2) years of progressive and relevant experience (preferably a legal environment) - Proficient in word processing, document management, and Microsoft Office Suite - Experience with business administration is preferred EDUCATION - Preference for Bachelor’s degree in a related field LOCATION - 101 S. Edgeworth Street, 4th Floor Greensboro, NC 27401 TELEWORK - Occasional, upon approval CLEARANCE - U.S. citizenship required since this role supports the U.S. federal government CLIENT - Department of Justice (DOJ) TRAVEL - No travel required WORK HOURS - 40 hours per week - 8 hours per day EMPLOYMENT CLASSIFICATION - Employment Classification Eligibility — Nonexempt RELOCATION - Not eligible for relocation benefits KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law. Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.