• Responsible for the supervision of all field operations executed by the New Flyer in Georgia, North and South Carolina. • Executes on and oversees a field plan that exceeds the contract requirements for PDI, warranty and retrofit work. • Establish and manage a strong, successful customer relationship with TTC Transit at the depot level that ensures New Flyer successfully receives awards for future orders like awarded new e-bus order. • Travel to various customer sites required. • Understands and uses the New Flyer core values when working inside and outside the New Flyer organization. • Understands and follow Respectful Workplace rules. • Follow all applicable laws, arrive for assignments on time and follow all New Flyer travel policies. • Regularly travel to work site locations to oversee, understand and support field operations. • Be visible to field technicians and mechanics at their work sites. • Participate and support all meeting architecture applicable to New Flyer field operations in Toronto. • Oversee training plan for field technicians. • Organize and lead warranty repair, PDI and retrofit technician teams. • Communicate the status of field operations daily to the Regional Product Support Managers and Regional Director. • Acts as interim site manager during RPSM's absence as assigned. • Report all issues affecting New Flyer product or business to the Regional Product Support Managers. • Review iBus website regularly. • Other duties as assigned.

• Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products • Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory • Represents Neurocrine brand(s) and their approved indications • Drives product acceptance and growth through targeted education and strategic account management • Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications • Identifies and addresses territory-specific opportunities and barriers to product success • Effectively manages promotional resources and budget • Builds and maintains relationships with key stakeholders including: Healthcare providers (Psychiatrists, Neurologists, NPs, PAs), Clinical staff (RNs, LPNs, PharmDs), Key opinion leaders and advocacy groups, Community Mental Health Clinics and Long Term Care facilities, Local/regional payers and pharmacies • Establishes excellent communication with internal partners including managed care, Marketing, Patient Access, Medical Science Liaisons, and medical communications teams • Upholds highest ethical standards and demonstrates integrity

• Lead the rhythm of business for Support leadership • Drive the strategy and build for 0 to 1 programs and other Key Initiatives • Own the customer lifecycle intelligence layer • Lead AI and automation strategy for Support • Own planning and forecasting • Build performance management infrastructure • Serve as the cross-functional operator for Support

• Planejar, modelar e executar testes funcionais e de integração em sistemas Web, Mobile, APIs e batch. • Definir e implementar estratégias de testes funcionais, garantindo cobertura de requisitos. • Desenvolver e manter cenários e casos de teste, alinhados às metodologias ágeis (Scrum, Kanban, BDD, TDD). • Documentar e mapear transações de serviços, fluxos de aplicações e rotinas críticas. • Criar e gerenciar massas de dados para testes funcionais. • Apoiar atividades de homologação junto a usuários e áreas de negócio. • Analisar e registrar falhas, criando base de erros conhecidos. • Gerar relatórios especializados de execução e monitoramento de testes. • Atuar em laboratórios de automação bancária, validando interfaces, autoatendimento e aplicações críticas.