New Flyer

• Responsible for the overall customer service support for an assigned territory. • Ensuring customer satisfaction through proper planning and implementation of a support plan which includes resources to achieve company objectives. • This includes acceptance of vehicles, warranty review, retrofit completion and ensuring company policies are closely adhered to. • Maintain employee compliance with field service and customer processes to ensure a safe working environment within territory. • Understand and utilize New Flyer Core values as a guideline for conducting all New Flyer business within and external to New Flyer. • Assist customers in accepting new bus deliveries within 15 days of arrival onsite by repairing defects, expediting parts, and general liaison with the customer’s management team. • During the production and acceptance process, work closely with CPM/Production/Quality to ensure NF Team calibration and appropriate feedback, as well as provide updates in the formal AWIP call each week. • Will lead a cross functional service technician team as required to support vehicle from delivery through the life of the bus. • Ensure new customer orders are properly launched with focus on customer introductions, processes, metrics, and relationship. • Work closely with Regional Director to adjust field plans while keeping customer current workload and future bids into account. • Schedule and maintain meeting architecture with customer to ensure all issues are addressed in a timely manner. • Write and submit detailed contact reports to document interactions with customer. • Manage work queues in Oracle OSVC and OSFC to achieve operational goals, including retrofits and customer warranty claim processing. • Resolve customer concerns quickly with reasonable and cost-effective solutions for both customer and New Flyer. • Participate in new bids submissions with Customer Care Bids Team to ensure the right items are priced vs deviated, etc. • Maintain relationship with bus and parts sales teams to ensure clarity of customer concerns, relationship, and challenges. • Work closely with Regional Director(s) to ensure appropriate workload level and process improvements. • Responsible to ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting. • Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs. • Responsible to ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting. • Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs. • Other duties as assigned.

• Responsible for the supervision of all field operations executed by the New Flyer in Georgia, North and South Carolina. • Executes on and oversees a field plan that exceeds the contract requirements for PDI, warranty and retrofit work. • Establish and manage a strong, successful customer relationship with TTC Transit at the depot level that ensures New Flyer successfully receives awards for future orders like awarded new e-bus order. • Travel to various customer sites required. • Understands and uses the New Flyer core values when working inside and outside the New Flyer organization. • Understands and follow Respectful Workplace rules. • Follow all applicable laws, arrive for assignments on time and follow all New Flyer travel policies. • Regularly travel to work site locations to oversee, understand and support field operations. • Be visible to field technicians and mechanics at their work sites. • Participate and support all meeting architecture applicable to New Flyer field operations in Toronto. • Oversee training plan for field technicians. • Organize and lead warranty repair, PDI and retrofit technician teams. • Communicate the status of field operations daily to the Regional Product Support Managers and Regional Director. • Acts as interim site manager during RPSM's absence as assigned. • Report all issues affecting New Flyer product or business to the Regional Product Support Managers. • Review iBus website regularly. • Other duties as assigned.

• Work with various ERP and IOT data sources to Build interactive and dynamic Power BI dashboards for data storytelling and stakeholder decision support • Design and develop machine learning models and predictive analytics solutions using data sourced from Snowflake • Perform data exploration, statistical analysis, and feature engineering to support AI initiatives • Collaborate with data engineering teams to ensure robust data pipelines • Contribute to the development of AI-driven tools and frameworks within the organization • Evaluate model performance and retrain as needed to adapt to evolving data • Participate in cross-functional projects involving manufacturing, quality, supply chain and engineering. • Update training, and documentation. • Deliver user training to operating groups as required. • Other duties as assigned

Role Description The position is coordination of business value added projects including the design, testing, documentation, training and implementation of customized business solutions to meet the requirements of processes associated with our ERP and related business systems. What You Will Do - Work with various ERP and IOT data sources to build interactive and dynamic Power BI dashboards for data storytelling and stakeholder decision support. - Design and develop machine learning models and predictive analytics solutions using data sourced from Snowflake. - Perform data exploration, statistical analysis, and feature engineering to support AI initiatives. - Collaborate with data engineering teams to ensure robust data pipelines. - Contribute to the development of AI-driven tools and frameworks within the organization. - Evaluate model performance and retrain as needed to adapt to evolving data. - Participate in cross-functional projects involving manufacturing, quality, supply chain, and engineering. - Update training and documentation. - Deliver user training to operating groups as required. - Other duties as assigned. Qualifications - Post-secondary education in a Business or STEM field, or an equivalent combination of education and relevant work experience. - Any combination of training and/or certifications in Data Science, Statistics, and Artificial Intelligence (AI). - 2+ years of experience in a data science, AI, or advanced analytics role. - Strong proficiency with SQL (preferably in Snowflake), Python, and Power BI. - Solid understanding of machine learning algorithms, model evaluation, and AI workflows. - Experience building end-to-end models and integrating them into business processes. - Deep knowledge of data warehousing concepts and cloud-based data platforms (Snowflake and Fabric preferred). Requirements - Wage Range: $80,000 - $95,000. Benefits - Competitive Wages. - Extended Health Benefits. - Paid Holidays. - Pension Plan. - A continuous learning environment. - Ability to advance your career with a growing company. - Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions. Company Description NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com.

• Lead the BA team to modify and optimize process and systems across Customer Care and Private Sales • Ensure issues for all CC and PS processes and systems are satisfactorily resolved (Service Support & IT) • Leverage existing systems to their fullest, automating and simplifying processes • Lead Lean initiatives to drive efficiencies in departmental and organizational processes • Participate or Lead projects implementing new or enhanced systems or processes • Recommend and implement new systems as the business needs demand • Responsible to ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting. • Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs. • Other duties assigned

Role Description The Business Systems Manager leads the team in streamlining systems, processes, training, issue resolution, and projects. This role is responsible for enhancing the efficiency and effectiveness of Customer Care and Private Sales operations through process and system development and improvements. Qualifications - Educational background in Business Analysis, Project Management, and/or Lean Green Belt - 5 years leading cross functional teams/projects related to processes and systems - Excellent communication - Self-starter - Organized - Process oriented Requirements - Lead the BA team to modify and optimize process and systems across Customer Care and Private Sales - Ensure issues for all CC and PS processes and systems are satisfactorily resolved (Service Support & IT) - Leverage existing systems to their fullest, automating and simplifying processes - Lead Lean initiatives to drive efficiencies in departmental and organizational processes - Participate or Lead projects implementing new or enhanced systems or processes - Recommend and implement new systems as the business needs demand - Responsible to ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting. - Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs. - Other duties assigned Benefits - Job Stability - Respectful Workplace - Safety is our top priority - Company Paid Benefits: - Core Benefit Plan (Health, Dental, & Vision) - Effective Day 1 of Employment! - Optional Buy-Up Plan - Health Spending Account (HSA) - Employee Assistance Program (EAP) - Disability Insurance - 12 Paid STAT Holidays - Birthday Paid Day Off - Ability to advance your career with a growing company Company Description NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.

• Lead the Technical Sales team in securing new business, aligning customer requirements with final bid specifications, and strengthening cross-functional product and technical knowledge. • Build and maintain robust bid processes to increase accuracy, response speed, and win probability. • Develop and execute comprehensive training and development programs for technical sales and business development staff. • Oversee the creation of accurate pipeline analytics, bid reporting, solicitation tracking, and option‑conversion forecasting to identify opportunities to optimize production slots and support budget targets. • Forecast market sales and profitability and provide strategic insights that guide long‑term planning and resourcing decisions. • Direct competitive research and market landscape analysis to inform product direction, pricing strategy, and program development. • Monitor contract profitability, risk, and performance against customer expectations; proactively resolve customer concerns and support backlog health improvements. • Support regional sales teams and other functional teams in the development and execution of customer centric sales strategies. • Drive the creation of high-quality sales materials, toolkits, presentations, FAQs, and training resources. • Lead the design and execution of value-added programs that strengthen New Flyer’s competitive positioning and expand market share. • Collaborate with Marketing, Finance, Customer Care, Engineering, Supply Chain, NFI Parts and other business units to ensure alignment of business development strategies with organizational objectives. • Participate in New Product Development council initiatives and Change Control Boards as the primary “voice of the customer” for new product development. • Participate in industry associations and advocacy work as needed to advance NFI’s business objectives.

• Lead the Technical Sales team in securing new business, aligning customer requirements with final bid specifications, and strengthening cross-functional product and technical knowledge. • Build and maintain robust bid processes to increase accuracy, response speed, and win probability. • Develop and execute comprehensive training and development programs for technical sales and business development staff. • Oversee the creation of accurate pipeline analytics, bid reporting, solicitation tracking, and option‑conversion forecasting to identify opportunities to optimize production slots and support budget targets. • Forecast market sales and profitability and provide strategic insights that guide long‑term planning and resourcing decisions. • Direct competitive research and market landscape analysis to inform product direction, pricing strategy, and program development. • Monitor contract profitability, risk, and performance against customer expectations; proactively resolve customer concerns and support backlog health improvements. • Support regional sales teams and other functional teams in the development and execution of customer centric sales strategies. • Drive the creation of high-quality sales materials, toolkits, presentations, FAQs, and training resources. • Lead the design and execution of value-added programs that strengthen New Flyer’s competitive positioning and expand market share. • Collaborate with Marketing, Finance, Customer Care, Engineering, Supply Chain, NFI Parts, and other business units to ensure alignment of business development strategies with organizational objectives. • Participate in New Product Development council initiatives and Change Control Boards as the primary “voice of the customer” for new product development. • Participate in industry associations and advocacy work as needed to advance NFI’s business objectives.

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.   POSITION SUMMARY The Director of Sales and Business Development is responsible for driving strategic growth through the development and execution of balanced and responsible contracting with NFI’s Public Sector customers, innovative business development initiatives, and competitive market strategies. This role builds strong partnerships across sales, technical, operational, and marketing teams, ensuring alignment of resources and processes to create winning value propositions for industry procurements. Leveraging deep industry expertise, the Director leads the teams responsible for technical sales, bid development, and strategic market analysis. WHAT YOU WILL DO: - Lead the Technical Sales team in securing new business, aligning customer requirements with final bid specifications, and strengthening cross-functional product and technical knowledge. - Build and maintain robust bid processes to increase accuracy, response speed, and win probability. - Develop and execute comprehensive training and development programs for technical sales and business development staff. - Oversee the creation of accurate pipeline analytics, bid reporting, solicitation tracking, and option‑conversion forecasting to identify opportunities to optimize production slots and support budget targets. - Forecast market sales and profitability and provide strategic insights that guide long‑term planning and resourcing decisions. - Direct competitive research and market landscape analysis to inform product direction, pricing strategy, and program development. - Monitor contract profitability, risk, and performance against customer expectations; proactively resolve customer concerns and support backlog health improvements. - Support regional sales teams and other functional teams in the development and execution of customer centric sales strategies. - Drive the creation of high-quality sales materials, toolkits, presentations, FAQs, and training resources. - Lead the design and execution of value-added programs that strengthen New Flyer’s competitive positioning and expand market share. - Collaborate with Marketing, Finance, Customer Care, Engineering, Supply Chain, NFI Parts and other business units to ensure alignment of business development strategies with organizational objectives. - Participate in New Product Development council initiatives and Change Control Boards as the primary “voice of the customer” for new product development. - Participate in industry associations and advocacy work as needed to advance NFI’s business objectives.

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.   POSITION SUMMARY The Director of Sales and Business Development is responsible for driving strategic growth through the development and execution of balanced and responsible contracting with NFI’s Public Sector customers, innovative business development initiatives, and competitive market strategies. This role builds strong partnerships across sales, technical, operational, and marketing teams, ensuring alignment of resources and processes to create winning value propositions for industry procurements. Leveraging deep industry expertise, the Director leads the teams responsible for technical sales, bid development, and strategic market analysis. WHAT YOU WILL DO: - Lead the Technical Sales team in securing new business, aligning customer requirements with final bid specifications, and strengthening cross-functional product and technical knowledge. - Build and maintain robust bid processes to increase accuracy, response speed, and win probability. - Develop and execute comprehensive training and development programs for technical sales and business development staff. - Oversee the creation of accurate pipeline analytics, bid reporting, solicitation tracking, and option‑conversion forecasting to identify opportunities to optimize production slots and support budget targets. - Forecast market sales and profitability and provide strategic insights that guide long‑term planning and resourcing decisions. - Direct competitive research and market landscape analysis to inform product direction, pricing strategy, and program development. - Monitor contract profitability, risk, and performance against customer expectations; proactively resolve customer concerns and support backlog health improvements. - Support regional sales teams and other functional teams in the development and execution of customer centric sales strategies. - Drive the creation of high-quality sales materials, toolkits, presentations, FAQs, and training resources. - Lead the design and execution of value-added programs that strengthen New Flyer’s competitive positioning and expand market share. - Collaborate with Marketing, Finance, Customer Care, Engineering, Supply Chain, NFI Parts, and other business units to ensure alignment of business development strategies with organizational objectives. - Participate in New Product Development council initiatives and Change Control Boards as the primary “voice of the customer” for new product development. - Participate in industry associations and advocacy work as needed to advance NFI’s business objectives.