• Research and identify customer development opportunities across the United States • Serve as the technical point of contact for customers, supporting product demand analysis and technical communication • Analyze industry trends, product evolution, and customer feedback to guide development strategies • Collect and interpret competitor intelligence to benchmark and position our offerings effectively • Support the planning and participation in relevant trade shows and product exhibitions in the U.S. • Build and expand customer acquisition channels to boost U.S. market penetration

• Execute preventive maintenance for installed systems • Diagnose and resolve technical issues, from fault finding to repair • Replace and manage the lifecycle of critical components • Follow up on and manage spare parts purchasing and delivery • Verify and document system performance after interventions • Plan and manage resolution of complex technical issues • Maintain accurate service records and reports • Act as the main technical contact for clients in Hawaii • Coordinate internal teams and external partners • Monitor system condition and identify risks to performance • Ensure systems operate in accordance with design expectations • Drive continuous improvements based on field insights • Identify opportunities for upgrades and service growth • Support technical discussions and lifecycle service development • Ensure compliance with safety standards

• Provide technical support and application expertise to customers across the EMEA region, ensuring high levels of customer satisfaction and system performance • Conduct equipment audits, troubleshoot technical issues, and provide recommendations that help customers optimize their manufacturing processes • Install, commission, and support industrial coating and dispensing systems at customer locations • Deliver technical training to customer operators and maintenance teams to ensure effective use and maintenance of equipment • Build and maintain strong customer relationships while serving as a trusted technical advisor • Support the sales team by identifying opportunities for spare parts, upgrades, and service improvements • Plan customer visits efficiently and maintain accurate service documentation, reports, and CRM records • Collaborate closely with sales, engineering, customer service, and technical support teams across Europe and North America

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system • Perform troubleshooting and basic service repairs on customer equipment • Assist more experienced field engineers with equipment installations and more complex repairs • Proactively engage with other team members to ensure appropriate solution for the customer • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols • Partner with the customer and/or the sales team to recommend value-added services