• Provide technical support and application expertise to customers across the EMEA region, ensuring high levels of customer satisfaction and system performance • Conduct equipment audits, troubleshoot technical issues, and provide recommendations that help customers optimize their manufacturing processes • Install, commission, and support industrial coating and dispensing systems at customer locations • Deliver technical training to customer operators and maintenance teams to ensure effective use and maintenance of equipment • Build and maintain strong customer relationships while serving as a trusted technical advisor • Support the sales team by identifying opportunities for spare parts, upgrades, and service improvements • Plan customer visits efficiently and maintain accurate service documentation, reports, and CRM records • Collaborate closely with sales, engineering, customer service, and technical support teams across Europe and North America

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system • Perform troubleshooting and basic service repairs on customer equipment • Assist more experienced field engineers with equipment installations and more complex repairs • Proactively engage with other team members to ensure appropriate solution for the customer • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols • Partner with the customer and/or the sales team to recommend value-added services

• Accuray EIMEA is searching for a Field Service Engineer, home-office based in Bengaluru region (India). • The person in this position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as periodic maintenance visits on Accuray systems. • The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals. • Applicants must have the ability to work independently and have effective communication skills. • He/she must be comfortable with extensive travel (up to 50% travel time), on short notice, and be prepared to provide after-hours support, given the urgent nature of the service work. • Build customer relationships through your effective use of technical knowledge to install, service, and maintain Accuray products. • Support is provided remotely, from the home office, and by regular on-site visits to hospitals. • Solve a broad range of hardware and/or software problems of varying scope and complexity. • Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed swiftly, promoting the highest level of customer satisfaction through timely response, effective communications, professional appearance and efficient repair/maintenance activities. • Accurate and clear documentation of work activities completed in Service software program, providing appropriate detailed audit records of the product service history. • Appropriate care of parts inventory and prompt return of replaced parts to the stock. • Timely completion of Timesheets and Expense reports in dedicated software program. • Assist in the development of service documentation with the Customer Service team. • Training of customer on-site personnel with respect to maintenance and service activities. • Assist in identification and development of Field Support tools and test equipment. • Engage in required product and quality training locally and/or abroad.

Role Description The Field Clinical Specialist (FCS) provides field/remote clinical, technical and educational support to assigned accounts at a Territory, Regional, National or EMEA level. Working with the electrophysiology (EP) portfolio, this role covers Southern Finland, with some additional case support in neighbouring regions as and when required by client needs. Work is driven by Customer demand and pre-planned support requirements, and the primary focus is with case support, using clinical expertise to influence Customer usage of the full portfolio. This remote field-based role offers a permanent position and requires frequent travel predominantly across Southern Finland (approx. three days per week based on your location and client needs). - Act as a primary resource for clinical support in the areas of case coverage and basic troubleshooting for company products across Farapulse and Rhythmia 3D mapping system, among others. - Work is driven by Customer demand and pre-planned support requirements and may require occasional weekend work. - Attend cases in-person/remotely with our customers and advise physicians on clinical attributes/techniques associated with our products. - Ensure timely collection and reporting of all required medical documentation pertaining to our procedural device operation. - Support the team to achieve projected sales goals and increase sales revenues. - Develop a deep understanding on the workflows and specificities of each hospital and business relationships with healthcare personnel (e.g. through informal conversation, meetings, participation in conferences) to make new contacts in hospital departments and to identify key decision makers. - Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions. - Record customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles. - Provide education support on product usage and customer training. - This role requires frequent weekly travel in Finland (approx. three days per week) based on customer needs and your location. Qualifications - Clinical experience within Electrophysiology or Cardiac Rhythm Management (e.g., as a Field Clinical Specialist, Cardiac Physiologist, or similar) is beneficial. - Successfully completed degree studies (or equivalent) within Biomedical Sciences or a healthcare subject is beneficial. - Strong communication skills. - Professional working language proficiency (or above) in both English and Finnish (or another Nordic language). - Can understand and communicate complex technical and clinical details. - Can rapidly adapt to a very dynamic marketplace. - Strong team player, collaborative, can build relationships and work cross-functionally. - Self-motivated and can influence others. - Flexible, adaptable but focused and persistent. - Willing and can travel extensively as required by workload. Benefits - Experience in a groundbreaking multinational company with attractive benefits. - Inspirational colleagues and culture. - Career development. - Fast growing and innovative environment. - A company team culture. - International opportunities. - Excellent training/development programs. - A permanent position. - A remote field-based role.