• Execute preventive maintenance for installed systems • Diagnose and resolve technical issues, from fault finding to repair • Replace and manage the lifecycle of critical components • Follow up on and manage spare parts purchasing and delivery • Verify and document system performance after interventions • Plan and manage resolution of complex technical issues • Maintain accurate service records and reports • Act as the main technical contact for clients in Hawaii • Coordinate internal teams and external partners • Monitor system condition and identify risks to performance • Ensure systems operate in accordance with design expectations • Drive continuous improvements based on field insights • Identify opportunities for upgrades and service growth • Support technical discussions and lifecycle service development • Ensure compliance with safety standards

• Provide technical support and application expertise to customers across the EMEA region, ensuring high levels of customer satisfaction and system performance • Conduct equipment audits, troubleshoot technical issues, and provide recommendations that help customers optimize their manufacturing processes • Install, commission, and support industrial coating and dispensing systems at customer locations • Deliver technical training to customer operators and maintenance teams to ensure effective use and maintenance of equipment • Build and maintain strong customer relationships while serving as a trusted technical advisor • Support the sales team by identifying opportunities for spare parts, upgrades, and service improvements • Plan customer visits efficiently and maintain accurate service documentation, reports, and CRM records • Collaborate closely with sales, engineering, customer service, and technical support teams across Europe and North America

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system • Perform troubleshooting and basic service repairs on customer equipment • Assist more experienced field engineers with equipment installations and more complex repairs • Proactively engage with other team members to ensure appropriate solution for the customer • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols • Partner with the customer and/or the sales team to recommend value-added services

• Accuray EIMEA is searching for a Field Service Engineer, home-office based in Bengaluru region (India). • The person in this position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as periodic maintenance visits on Accuray systems. • The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals. • Applicants must have the ability to work independently and have effective communication skills. • He/she must be comfortable with extensive travel (up to 50% travel time), on short notice, and be prepared to provide after-hours support, given the urgent nature of the service work. • Build customer relationships through your effective use of technical knowledge to install, service, and maintain Accuray products. • Support is provided remotely, from the home office, and by regular on-site visits to hospitals. • Solve a broad range of hardware and/or software problems of varying scope and complexity. • Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed swiftly, promoting the highest level of customer satisfaction through timely response, effective communications, professional appearance and efficient repair/maintenance activities. • Accurate and clear documentation of work activities completed in Service software program, providing appropriate detailed audit records of the product service history. • Appropriate care of parts inventory and prompt return of replaced parts to the stock. • Timely completion of Timesheets and Expense reports in dedicated software program. • Assist in the development of service documentation with the Customer Service team. • Training of customer on-site personnel with respect to maintenance and service activities. • Assist in identification and development of Field Support tools and test equipment. • Engage in required product and quality training locally and/or abroad.