• Lead end-to-end infrastructure projects (e.g. Cloud migrations, data center, network, workplace) ensuring delivery on time, budget, and scope • Define and manage project scope, plans, and milestones, including resource allocation and detailed scheduling • Drive risk, issue, and change management across the full project lifecycle, with proactive mitigation and escalation • Coordinate cross-functional teams and external vendors, ensuring alignment between business, architecture, and operations • Ensure transparent communication and reporting to stakeholders, including senior management and steering committees • Establish strong stakeholder relationships and ensure effective collaboration across global delivery teams.

• Manage enterprise IT risk registers and the full risk lifecycle • Identify, assess, monitor, and report technology risks • Coordinate governance activities and stakeholder engagement • Track risk mitigation plans and remediation activities • Develop executive dashboards and reports using Power BI • Build and maintain Power BI data models and DAX calculations • Collaborate with IT, cybersecurity, audit, compliance, and business teams • Support IT governance, audit, compliance, and enterprise risk initiatives • Maintain governance documentation and utilize GRC platforms for risk management

• Triage, prioritise and assign incoming IT support tickets efficiently • Provide fast and effective first-line technical support via phone, email and chat • Escalate complex technical issues to second and third-line support engineers • Maintain helpdesk SLAs and produce regular performance and trend reports • Update the internal knowledge base with common issues, solutions and workarounds • Onboard new users and coordinate device setup and system access provisioning

• Run day-to-day IT help desk for ~75 employees (and growing), resolving 75+ tickets per week across software access, account provisioning, laptop issues, and general IT support • Own the full laptop lifecycle — vendor pricing, procurement, Kandji-managed deployment, refreshes, and retrieval from voluntary and involuntary terminations • Build and maintain automations across Zapier, Okta, Google Workspace, Jira, and Slack to eliminate repetitive IT work • Develop internal tools and scripts that call LLM APIs (Anthropic, OpenAI, Gemini) to automate ticket triage, documentation, onboarding checklists, and other IT workflows • Execute IT compliance and governance work in partnership with the Director of InfoSec — access reviews, evidence collection for SOC 2 and similar audits, policy enforcement in Okta and Kandji, and offboarding verification • Partner with the Director of InfoSec and CFO to track software renewal dates, negotiate pricing, and flag consolidation opportunities • Manage the Kandji, Okta, Jira, SentinelOne, and Google Workspace tool stack — configurations, integrations, and policy maintenance • Execute employee onboarding and offboarding IT workflows with same-day turnaround • Document everything — runbooks, automation logic, vendor contacts, asset inventory