Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and customer-focused Italian-speaking professional to join a leading US Shipping Company in a fully remote capacity based in Greece. This position places you at the heart of a fast-paced, globally connected shipping and freight operation, where you will be the vital link between Italian-speaking clients and one of the most dynamic logistics organisations in the world. - Serve as the primary point of contact for Italian-speaking customers, handling inbound inquiries related to shipments, freight bookings, delivery tracking, and cargo status via phone, email, and live chat. - Provide accurate, timely, and professional information regarding shipping schedules, transit times, customs documentation requirements, and freight rate queries. - Assist Italian-speaking clients with the end-to-end management of their shipping orders, including booking confirmations, amendments, and cancellations in line with company procedures. - Investigate and resolve customer complaints and issues related to delayed, damaged, or missing shipments, escalating complex cases to the appropriate freight operations team when necessary. - Liaise effectively with internal logistics, operations, and warehousing departments to ensure the seamless flow of information and the swift resolution of customer concerns. - Maintain precise and up-to-date records of all customer interactions and shipping transactions within the company's CRM and freight management systems. - Proactively communicate shipping updates, service disruptions, or regulatory changes to Italian-speaking clients to ensure transparency and build long-term customer trust. - Contribute to continuous improvement initiatives by identifying recurring customer pain points and sharing actionable feedback with the wider customer service and operations teams. Qualifications - Native or fluent Italian language skills (both spoken and written) are absolutely essential for this role. - A solid command of English is required for internal communication, reporting, and coordination with the US-based shipping operations team. - Previous experience in customer service, logistics support, freight coordination, or a related shipping and freight environment is highly advantageous. - Strong computer literacy with the ability to navigate CRM platforms, ticketing systems, and freight tracking tools efficiently and accurately. - Excellent interpersonal and problem-solving skills, with a calm, professional, and customer-first approach. - Ability to work independently in a fully remote setting while maintaining high standards of productivity, communication, and accountability. Requirements - Valid EU passport (mandatory for employment eligibility). Benefits - Competitive Monthly Salary reflective of your experience and language skills. - Fully Paid Training to ensure you are expertly prepared for every aspect of the shipping and freight customer service role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Greece completely stress-free. - Monthly Performance Bonus rewarding your dedication, results, and commitment to outstanding customer service. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Stable, long-term remote employment with a reputable international US Shipping Company. - A collaborative, multicultural team environment with real opportunities for professional growth and career advancement. - And Much More...

Role Description Personas con actitud y con capacidad de trabajar en equipo. Con interés de crecer y hacer una línea de carrera a través del rubro de call center. - Recibir llamadas de nuestros clientes móviles y brindar una excelente atención. - Generar el ofrecimiento de los servicios y productos al terminar la atención. Qualifications - Experiencia mínima de 3 meses en call center. - Vocación por la atención al cliente via telefónica. Benefits - Sueldo básico 1450. - Bono Indicador de Atención de s/500. - Comisiones Ilimitadas. - Ingreso a planilla COMPLETA desde el primer día de gestión. - Pagos quincenales y puntuales. - Capacitación corta y pagada. - Línea de carrera (desde el 3er mes de gestión). - Crecimiento sostenible (capacitación constante, coaching, línea de carrera). - Convenios especiales pensando en tus necesidades y las de tu familia (Cine, Universidad, Cooperativas, Despistajes, Viajes y mucho más). Company Description

• As the first point of contact for our customers, you'll ensure property managers get the most out of the RentalReady platform while delivering a seamless support experience. • Responding to customer enquiries via tickets, chat, and email, meeting defined SLAs and prioritising requests based on urgency and impact. • Troubleshooting product issues, configuration errors, and platform bugs, reproducing issues where needed to identify root causes. • Escalating technical issues to our Product and Engineering teams with clear reproduction steps, relevant logs, and business impact. • Supporting customer onboarding by guiding new users through setup, configuration, and platform best practices. • Creating and maintaining knowledge base articles, FAQs, and response templates to improve self-service and reduce recurring enquiries. • Monitoring service incidents and outages, proactively communicating updates to affected customers. • Gathering customer feedback and sharing insights with Product teams to help shape future improvements. • Collaborating closely with Customer Success, Finance, Product, and Onboarding teams to resolve cross-functional customer issues.

• Act as the first point of contact for all calls and situations that arise after hours, often dealing with critical situations that require a quick response or de-escalation. • Manage emergencies that involve students that may arise, including documenting events and corresponding with applicable colleagues to engage a second opinion or request support. • Determine nature and extent of emergency and escalate crisis situations in a prompt and caring manner, providing additional support when needed. • Complete data-entry and maintain files as it relates to client, host, or student information. • Review and process student applications to ensure that they are complete and accurate for designated or assigned regions. • Provide ongoing operational support through tasks such as data entry, uploading documents to the database, custodianship documentation, limo bookings, survey implementation and/or analysis and reservation management. • Match prospective or current students with hosts for new placements, respites, and relocations.