A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
Italian Speaking Customer Agent
Location
Greece
Posted
3 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Italian Speaking Customer Agent
Mercier Consultancy Group
Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and customer-focused Italian-speaking professional to join a leading US Shipping Company in a fully remote capacity based in Greece. This position places you at the heart of a fast-paced, globally connected shipping and freight operation, where you will be the vital link between Italian-speaking clients and one of the most dynamic logistics organisations in the world. - Serve as the primary point of contact for Italian-speaking customers, handling inbound inquiries related to shipments, freight bookings, delivery tracking, and cargo status via phone, email, and live chat. - Provide accurate, timely, and professional information regarding shipping schedules, transit times, customs documentation requirements, and freight rate queries. - Assist Italian-speaking clients with the end-to-end management of their shipping orders, including booking confirmations, amendments, and cancellations in line with company procedures. - Investigate and resolve customer complaints and issues related to delayed, damaged, or missing shipments, escalating complex cases to the appropriate freight operations team when necessary. - Liaise effectively with internal logistics, operations, and warehousing departments to ensure the seamless flow of information and the swift resolution of customer concerns. - Maintain precise and up-to-date records of all customer interactions and shipping transactions within the company's CRM and freight management systems. - Proactively communicate shipping updates, service disruptions, or regulatory changes to Italian-speaking clients to ensure transparency and build long-term customer trust. - Contribute to continuous improvement initiatives by identifying recurring customer pain points and sharing actionable feedback with the wider customer service and operations teams. Qualifications - Native or fluent Italian language skills (both spoken and written) are absolutely essential for this role. - A solid command of English is required for internal communication, reporting, and coordination with the US-based shipping operations team. - Previous experience in customer service, logistics support, freight coordination, or a related shipping and freight environment is highly advantageous. - Strong computer literacy with the ability to navigate CRM platforms, ticketing systems, and freight tracking tools efficiently and accurately. - Excellent interpersonal and problem-solving skills, with a calm, professional, and customer-first approach. - Ability to work independently in a fully remote setting while maintaining high standards of productivity, communication, and accountability. Requirements - Valid EU passport (mandatory for employment eligibility). Benefits - Competitive Monthly Salary reflective of your experience and language skills. - Fully Paid Training to ensure you are expertly prepared for every aspect of the shipping and freight customer service role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Greece completely stress-free. - Monthly Performance Bonus rewarding your dedication, results, and commitment to outstanding customer service. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Stable, long-term remote employment with a reputable international US Shipping Company. - A collaborative, multicultural team environment with real opportunities for professional growth and career advancement. - And Much More...
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