The IT Infrastructure Engineer position is responsible for designing, building, deploying, securing, and maintaining the organization's digital network, handling hardware (routers, switches, firewalls) and software to ensure reliable, efficient connectivity, performance, and security. Design, deploy, and manage Microsoft Azure IaaS environments, including virtual machines, storage, virtual networks, and hybrid connectivity solutions. Administer and optimize VMware vSphere infrastructure (ESXi, vCenter) to ensure high availability, performance, and effective capacity planning. Implement and monitor enterprise backup solutions using Arcserve/Veritas Backup Exec, managing policies across physical, virtual, and cloud workloads to meet RPO/RTO requirements. Lead backup verification, restoration, and disaster recovery testing to ensure data integrity and organizational resilience. Install, patch, and update server-based applications and operating systems while collaborating with security teams to enforce infrastructure data protection best practices. Perform root cause analysis on complex infrastructure and backup failures, implement long-term fixes and document operational runbooks. Manage infrastructure, network, and server projects from inception to completion, analyzing results against established goals to ensure successful delivery. Develop and maintain comprehensive standards, procedures, and system configuration documentation for all new and existing infrastructure technology. Guide and mentor junior infrastructure team members, serving as a senior technical resource and ensuring effective cross-training on hardware and software systems. Provide essential backup support for Check Point/Harmony security solutions, including managing firewall rules, VPNs, and threat prevention policies. Act as a technical backup for Azure, Security, and DevOps Engineers to maintain continuous operational coverage for on-premises and cloud workloads. Resolve escalated network-related issues and conduct scheduled maintenance to minimize downtime and optimize the end-user experience.

• Implement SLI/SLO frameworks with error budgets, driving data-informed reliability decisions across the platform • Design release strategies including blue/green deployments, canary releases, automatic rollback, and version tracking • Lead incident response, author post-mortems, and build automated runbooks that reduce MTTR • Develop internal tooling, automation frameworks, and self-service platforms in TypeScript/Python to improve developer productivity and operational efficiency • Write reliability-focused services: health checkers, auto-remediation controllers, capacity managers, deployment orchestrators, and chaos testing frameworks • Build and maintain production AWS infrastructure using IaC (Terraform/CloudFormation), with focus on ECS, EKS/Kubernetes, and microservices orchestration • Build and maintain end-to-end CI/CD pipelines for backend services, mobile apps (iOS/Android), and IoT firmware across on-prem and AWS cloud environments • Define and enforce security policies: network segmentation, IAM, secrets management, encryption, compliance auditing, vulnerability management, and incident response • Build comprehensive observability with OpenTelemetry, distributed tracing, custom metrics exporters, and alerting across WebSocket connections, message delivery pipelines, and real-time communication services • Manage PostgreSQL (RDS), Redis/ElastiCache, SQS, S3, and NLB/ALB configurations including Elastic IPs for SIP/RTP traffic

• Orchestrates public and private cloud infrastructure utilizing automation and continuously improving the process. • Automate and accelerate the testing, release, and deployment cycles through authored scripts for configuration and provisioning. • Achieve maximum system automation and integration through Infrastructure as Code (IaC), Web Services and scripting technologies and tools. • Develop and employ continuous delivery system practices via cloud services and infrastructure. • Execute and automate Continuous Integrations pipelines for various development projects using a core suite of tools. • Monitors, scales, and optimizes distributed services in the cloud infrastructure. • Integrates closely with enterprise solution development teams on identifying, problem solving and resolving issues that impact software releases and service delivery. • Develops and implements technical standards, procedures, and techniques for the resolution of Enterprise IT system problems to ensure maximum application availability and performance. • Develop proof of concepts architecture for application and automation initiatives. • Drives new ideas and innovative solutions to resolve problems. • Engages with other engineering teams to improve the lifecycle of services on our platforms. • Collaborates with other IT and non-IT related professionals such as Developers, Architects, Project Managers, Business Analysts, and business leaders. • Provides direct support of enterprise infrastructure including cloud computing solutions, Enterprise Service Integrations, Azure Service Bus and Azure Data Factory. • Orchestrates compute legacy environments. • Configures and integrates custom and 3rd party applications and add-ons. • Regular review of alerts, logs, and performance. • Works with end-users, Microsoft Support, and other vendors in resolution of support issues as needed. • Participates in scheduled and unscheduled weekend/after-hours system maintenance and support. • Performs rotational on-call duty.

The primary responsibility for the iSupport Network Engineer position is to plan, design, deploy, and continue to support a mission critical project for the Military Health Systems under the Defense Health Administration. Secondary responsibilities for the position include the deployment and continued support of enterprise network infrastructure systems in the areas of Route/Switch, Security, and Load Balancing. Technologies utilized by the Network Engineer SME include: Ruckus 7750/7450/6610 Cisco Catalyst 4500/9300/9500 Cisco Nexus Cisco ASR/ISR Routers Palo Alto Firewall, IDS, IPS F5 BIP-IP Citrix Netscaler Cisco ISE The position also requires demonstrated competence in LAN/WAN technologies, BGP, OSPF, Spanning Tree, and Software Defined Networking. Last, the Network Engineer (SME) is responsible for the coordination of cross-functional teams in relation to the deployment and support of the physical/virtual network infrastructure, which includes technologies such as VMWare, Linux, Windows Server, physical Servers, and enterprise storage arrays. Attending planning sessions to understand business and technical requirements. Recommending cost-effective, technically feasible network solutions that meet initial capacity requirements, provide long-term scalability, and anticipate future growth and performance needs. Adhering to and following change management policies that facilitate a stable, well-documented network infrastructure that meets organizational requirements. Documenting projects, support actions and other administrative artifacts to serve as reference material for fellow engineers and management staff. Ensuring incidents and service requests adhere to established service level agreements (SLAs). Pursuing professional development opportunities through certifications, training, or conferences that enhance both technical and non-technical skillsets relevant to their role within the organization. Submitting written and verbal status reports as requested to management staff. Demonstrating a solid understanding of the OSI and TCP/IP network models and providing examples. Supporting and maintaining various network platforms with focus on Cisco (switches and routers), Palo Alto (firewalls), UpLogix (remote console), and F5 (Load Balancing and Packet Broker). Understanding of BGP, OSPF and LISP routing technologies. Demonstrating experience as a Systems Engineer to include network design, documentation, installation, operational support, and configuration of network devices such as servers, routers, switches, workstations, associated software tools, and cabling in a LAN environment. This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth.