Title: Technical Project Manager (Contract) Location: Remote|Remote (United States) Job Description: Remote (US Based) Morae Global Corporation seeks to find the best and the brightest people – those who understand what it takes to deliver top-quality solutions for our clients. We are seeking a Technical Project Manager to join our Support Team, responsible for overseeing the ongoing support, operational stability, and enhancement projects of our existing web application hosted on Microsoft Azure. This role plays a crucial part in ensuring the smooth operation, scalability, and continuous improvement of a cloud-based platform built with Vue3 and Laravel. You will manage day-to-day technical support activities, work closely with internal and external stakeholders, and help drive strategic improvements to the platform while ensuring alignment with compliance and security standards. Key Responsibilities: Project & Support Management - Lead and coordinate daily support operations for the cloud-hosted web application. - Create and maintain support plans, service-level agreements (SLAs), and issue-tracking documentation. - Ensure timely resolution, escalation, and communication of incidents, risks, and technical dependencies. - Manage small to mid-scale enhancement projects from planning to execution. Collaboration & Stakeholder Engagement - Work in partnership with the Main Project Manager to define project timelines, budgets, and resource allocation. - Collaborate with Azure Experts to manage and optimize the infrastructure (Azure App Services with Vue3 & Laravel). - Act as a liaison between technical teams, business stakeholders, and external vendors to ensure clear, consistent communication and aligned goals. System Stability & Performance - Monitor system performance, reliability, and health using appropriate tools and processes. - Drive improvement initiatives to optimize system scalability, resilience, and security posture. - Participate in incident response and root cause analysis, contributing to system recovery and future prevention strategies. Governance & Compliance - Ensure operations comply with relevant security, data protection, and regulatory standards. - Develop and maintain documentation on operational best practices, governance frameworks, and risk management protocols. Qualifications: - Bachelor's degree in Computer Science, Information Systems, Project Management, or a related field. - 4–6 years of project management experience in a technical or cloud-based environment. - Hands-on experience managing support or development projects for cloud-hosted applications, preferably on Microsoft Azure. - Prior exposure to web application frameworks like Vue.js and Laravel is a strong advantage. - Solid understanding of Azure App Services, application monitoring tools, and DevOps processes. - Familiarity with modern web infrastructure, including front-end frameworks, back-end services, and APIs. - Working knowledge of cloud-based security, compliance, and data governance principles. - Strong command of both Agile and Waterfall methodologies. - Proficient in project management tools like Jira and Zenhub. - Excellent documentation, problem-solving, and organizational skills. Contract Details: Full-time: 40 hours per week ·Contract length: 12 months minimum with potential for renewal ·Work setup: Remote; must be authorized to work in the U.S. About Morae Global: Morae Global is a dynamic, high-growth organization that provides an integrated suite of solutions to corporate law departments and law firms, and partners with leading software and services providers, both within and outside the legal industry. We are a young company but are made up of seasoned professionals in the legal industry, with a focus on building productive long-term relationships with employees and clients in an environment where collaboration is encouraged, knowledge is shared freely, and diversity of thought, cultures, communities, and points of view is embraced. Our team has the vision to create an effective solution for any business problem and the experience to execute that vision. Our privacy policy can be found here https://www.morae.com/privacy-policy

• Lead end-to-end planning and execution of technical projects. • Partner with Product and Engineering to define scope, priorities, timelines, and milestones. • Manage project schedules, dependencies, risks, and stakeholder communications. • Drive Agile project delivery across cross-functional teams. • Remove blockers and keep projects on track. • Translate business requirements into technical execution plans. • Create project documentation, track metrics, and continuously improve delivery processes.

• Work with stakeholders, architects, and technical SMEs to translate business objectives into a structured delivery approach, defining workstreams, milestones, deliverables, ownership, dependencies, and governance. • Support the development of the target solution by identifying planning assumptions, information gaps, technical dependencies, and decision points, ensuring they are reflected in the project plan as the design evolves. • Translate emerging architecture and engineering decisions into executable work packages, realistic delivery plans, and clear acceptance criteria. • Coordinate architects, engineers, vendors, and project teams throughout the project to maintain delivery alignment, resolve dependencies, and adapt plans as new information becomes available. • Maintain project plans, risks, assumptions, dependencies, decisions, and status reporting, providing concise, decision-oriented updates to project leadership and stakeholders. • Drive cross-functional collaboration across network, infrastructure, security, operations, and engineering teams to ensure successful project delivery. • Monitor project financials, resource requirements, and capacity planning to ensure delivery commitments remain achievable and aligned with organizational priorities. • Facilitate workshops, planning sessions, and technical reviews to achieve stakeholder alignment and accelerate issue resolution. • Develop and maintain integrated project schedules, highlighting critical paths, risks, constraints, and mitigation strategies. • Ensure adherence to organizational delivery methodologies, quality standards, compliance requirements, and change management processes. • Support transition-to-operations activities, including operational readiness assessments, knowledge transfer, and service acceptance planning.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Project Manager Managing Consultant - Program Management Senior Technical Project Manager Advisors & Consulting Services The Services area within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client's organization. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard Roles and Responsibilities You will perform as a senior delivery leader responsible for shaping, leading, and governing complex, technology-enabled programs that drive measurable client value. Your role goes beyond execution to define delivery strategy, operating models, and value realization approaches, while acting as a trusted advisor to senior client stakeholders. You will be leading large, multiteam programs, often across product, engineering, and business domains, ensuring alignment between client strategy, technical execution, and business outcomes. In addition to delivery ownership, you play a key part in mentoring senior consultants, strengthening delivery capabilities, and contributing to account growth and firm IP. Technical program management experience is required, including leadership of software or product delivery initiatives in complex client environments. Client Impact• Own successful delivery of large-scale, complex technical programs across multiple teams and stakeholders• Shape and drive value realization, ensuring programs deliver measurable business outcomes• Align delivery strategy with client business objectives, technology roadmaps, and operating models• Act as a trusted advisor to senior client leadership on delivery, product, and technology topics• Proactively identify opportunities to expand scope, deepen client relationships, and support account growth• Represent Mastercard through delivery excellence, credibility, and thought leadership Team Collaboration & Culture• Internal & Delivery Team Leadership o Build, lead, and sustain high-performing, multi-disciplinary delivery teams o Mentors and develops other consultants, providing coaching on delivery leadership and client management o Set delivery standards, best practices, and governance models across programs o Encourages accountability, continuous improvement, and delivery discipline• Cross-Functional Collaboration o Partners effectively with product, engineering, design, and business teams o Aligns internal stakeholders around delivery strategy, priorities, and dependencies o Influences senior internal leaders without direct authority• Capability & Firm Contribution o Contribute to development of delivery playbooks, frameworks, and intellectual property o Support onboarding and upskilling of delivery talent o Act as a role model for Mastercard's consulting and delivery culture Qualifications Basic Qualifications• Undergraduate degree • Ability to communicate effectively in English and the local office language (if applicable)• Exposure to financial institutions or consultancy firms• +8 years of work experience leading IT/software development projects or programs• A recognized professional accreditation, such as Project Management Professional (PMP) and PMI Agile Certified Practitioner (PMI-ACP) • Capability to manage projects that span multiple teams and integrations.• Experience coaching and managing teams across multiple projects and/or engagements with third parties• Experience managing key client relationships • In-depth knowledge of agile methodologies and their application.• Knowledge of business KPIs, financials, and organizational leadership• Ability to provide perspective on industry and marketplace• Excellent communication and leadership skills.• Strong problem-solving and decision-making abilities.• Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment• Proficiency in the Microsoft Office suite, including Microsoft Project and Data Visualization and Reporting tools (like Power BI and Tableau)• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred Qualifications• Experience leading development and implementation of solutions and measuring impact on clients' business• Knowledge of modern project management tools• Exposure to payments, financial services, retail banking, or merchant environments• Experience generating new knowledge or creating innovative solutions for a firm• MBA or master's degree with relevant specialization Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.