• Proven experience with email and calendar management • Manage the owner’s email and LinkedIn, interacting with clients on her behalf with high-level customer service and professional "voice". • Oversee a complex calendar, manage all Zoom calls, and capture comprehensive notes that drive action items • Lead the onboarding process for new clients and pull together high-impact presentations for meetings • Maintain the CRM (ActiveCampaign) by reconciling contacts and performing high-level sales administrative activities • Manage digital content and ensure all postings into the Learning Management System (LMS) are accurate and timely • Manage file structures in Google Drive and project workflows in Asana, utilizing advanced worksheet knowledge to track data

• Review daily employee and officer reports for completeness and accuracy • Verify reports follow established company standards and reporting rubrics • Compare meal and break attestation forms against employee timesheets • Identify missing information, incomplete reports, or policy exceptions • Flag urgent issues requiring immediate management attention • Prepare concise daily summary reports for leadership • Assist with inbox management and email organization • Organize operational documentation and reports • Maintain tracking logs and administrative records • Support executive administrative tasks as assigned • Help identify reporting trends and recurring operational issues • Assist with maintaining consistency across company reporting procedures • Support ongoing process improvements and documentation • Assist with basic lead generation and outreach activities • Support Google Business Profile updates and online presence • Assist with simple social media engagement and company visibility initiatives • Support light digital marketing projects as assigned

• Support people operations workflows, including onboarding new hires, managing employee records, coordinating benefits enrollment, and tracking compliance items • Own both founders' calendars, scheduling, and travel logistics • Coordinate team events and culture-building activities that keep our crew happy and connected • Own operational workflows in the founders' office end-to-end • Manage day-to-day office operations of our NYC office, including supplies, vendor relationships, meal coordination, and maintaining a productive workspace • Support the co-founders in preparing materials for internal and external meetings • Serve as a key point of contact for the team, triaging requests and communications to the founders and ensuring timely follow-through • Handle ad hoc projects and research that support the founders across strategy, operations, and company-building

• Assists the Executive Team with daily administrative duties and completes a broad variety of administrative tasks. • Manages an active calendar of appointments. • Completes expense reports. • Arranges complex and detailed travel plans, itineraries and agendas. • Compiles documents for meetings. • Prepares detailed itineraries for the Executive Team, including important numbers, locations and contact names. • Prepares monthly projected schedules for the Executive Team. • Makes reservations and travel coordination for the Executive Team’s air travel, ground transportation, and lodging. • Manages the complete expense reporting lifecycle for the Executive Team. • Offers on-demand assistance with invoice processing tasks. • Ensures that the Executive Team is provided with briefing materials for each event. • Communicates with internal and external parties on the Executive Team’s behalf. • Researches, prioritizes, and follows up on incoming issues and concerns addressed to the Executive Team. • Prioritizes conflicting matters and handles them expeditiously. • Maintains the confidentiality of sensitive company information. • Works closely with the Executive Team members to keep them well informed of upcoming commitments.