Title: Contact Center Lending Specialist Location: Bremerton, Washington, 98311, United States Department: Contact Center Job Description: About Us Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. Summary Kitsap Credit Union is hiring a full-time hourly Contact Center Lending Specialist to work out of our East Bremerton location. This position is responsible for creating member loyalty by providing exceptional service and deepening member relationships by cross-selling all products and services and demonstrating digital and self-serve options. Quick Facts Reports to: Contact Center Lending Manager Employment Type: Full-time, Non-Exempt, Hourly, In-person/Hybrid eligible Salary Range: $28.29 to $34.09 an hour depending on experience Working hours: Monday – Friday 8am - 6pm, Saturdays 9am - 4pm Grade: 7BC Industry: Banking Job Functions: Sales, Lending, Administrative Support Typical Job Duties - Answer inbound calls from members or prospects. Effectively work online lending queue to ensure quick turnaround on pending applications. - Complete entire account review during time of application to look for cross sell opportunities of KCU products to create more fully engaged members. - Achieve lending and sales goals while meeting standards for quality; may include inbound and/or outbound calling. - Communicate loan decisions to applicants, provide loan counseling and/or alternative lending solutions as needed. - Accurately and efficiently prepare loan documentation and fund loans according to policies, procedures, and regulations. Maintain a high level of confidentiality relative to any information received directly or indirectly. Basic Qualifications - High school diploma or GED. - One year of experience in a financial institution performing teller, new accounts, and account maintenance. - One year of consumer lending (personal, Auto and Credit Cards) experience. - Availability during Saturdays and extended business hours. - Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations. Preferred Qualifications - An understanding of credit fundamentals and underwriting criteria preferred. What We Offer Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include: Careers | Kitsap Credit Union (kitsapcu.org) - Free onsite parking - Annual time off and sick time accrued - 11 Paid holidays - 1 Personal day - Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance - Employee Assistance Program - Choose from a PPO medical plan or a High Deductible with a Health Savings Account - 3% KCU funded Safe Harbor Contribution to your 401K - KCU will match up to 2% of your 401K contributions - All 401K contributions are 100% vested - Potential annual incentive in all roles within Kitsap Credit Union - Tuition reimbursement - 8 hours of paid volunteer time off - Discounts on KCU's products and services We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career. We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees. ****** Employment is contingent upon satisfactory background checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****** R

• Inbound First Level Support von Bestandskunde • technische Kundenbetreuung zum Thema TV-, Telefon- und Internetstörungen • bedarfsgerechte Produktberatung und Vertragsoptimierungen • Vertriebsansprache in jedem Call

• Collect data on property key data points • Record results into our internal data collection system • Conduct efficient and accurate online research using various tools available • Understand importance of key industry data points being gathered • Confirm and update information in our data collection system • Follow strict guidelines for obtaining consistent unbiased data • Meet stringent quality assessments standards and work monitoring requirements • Cooperate with co-workers and management while working toward department goal • Maintain center standards for performance and productivity • Follow all center policies and procedures as outlined in the call center policy addendum

• Make high-volume outbound calls to US business owners and decision makers • Open the conversation, build rapport fast, and create interest in the product • Handle objections calmly and keep the prospect on the line • Book qualified appointments and hand them off to the closing team • Follow up by call and email so no lead slips through • Keep your pipeline and notes clean and up to date in the CRM • Hit and exceed daily and weekly appointment targets