• Collect data on property key data points • Record results into our internal data collection system • Conduct efficient and accurate online research using various tools available • Understand importance of key industry data points being gathered • Confirm and update information in our data collection system • Follow strict guidelines for obtaining consistent unbiased data • Meet stringent quality assessments standards and work monitoring requirements • Cooperate with co-workers and management while working toward department goal • Maintain center standards for performance and productivity • Follow all center policies and procedures as outlined in the call center policy addendum

• Make high-volume outbound calls to US business owners and decision makers • Open the conversation, build rapport fast, and create interest in the product • Handle objections calmly and keep the prospect on the line • Book qualified appointments and hand them off to the closing team • Follow up by call and email so no lead slips through • Keep your pipeline and notes clean and up to date in the CRM • Hit and exceed daily and weekly appointment targets

Role Description The position of the Virtual Call Center Agent (outbound market research) consists of conducting telephone research interviews and recording the results in our data collection system. Seek and provide information to help our clients meet with business needs in the multifamily industry. - Collect data on property key data points - Record results into our internal data collection system - Conduct efficient and accurate online research using various tools available - Understand importance of key industry data points being gathered - Confirm and update information in our data collection system - Follow strict guidelines for obtaining consistent unbiased data - Meet stringent quality assessments standards and work monitoring requirements - Cooperate with co-workers and management while working toward department goal - Maintain center standards for performance and productivity - Follow all center policies and procedures as outlined in the call center policy addendum Qualifications - Reliable, punctual, and able to follow assigned schedules consistently - Clear, confident, and engaging phone communication skills - Personable, with the ability to quickly build rapport and encourage participation - Coachable, goal-oriented, and open to feedback and performance monitoring - Fast learner with the ability to explain information in simple terms - Flexible and willing to handle various tasks as needed - Must have own PC (desktop or laptop), noise-cancelling headset, and stable internet connection with backup (prepaid wireless modem acceptable) - At least 6 months of call center experience, preferably in outbound calling, market research, or similar roles - Strong English communication skills (conversational to fluent), with good reading comprehension - Basic computer proficiency, including data entry and typing skills - Must be comfortable working graveyard shifts and in a permanent work-from-home setup - Quiet, distraction-free workspace and ability to remain on calls for extended periods Benefits - PHP 21,000 monthly salary - Fully remote setup - Structured training and growth within operations

Ambulatory Call Center Representative Location: Syracuse, New York Work Arrangement: Hybrid (Eligible for work-from-home after approximately 6 months of on-site training and cross-training) Work type: Full-time Campus Location: 250 Harrison Street Categories: Allied Health, Administrative, Secretarial & Clerical Job Summary: As a Call Center Representative, the incumbent's responsibilities include answering incoming lines to the call center. Utilizing extensive knowledge of Upstate Medical University services, the Representative will effectively and efficiently discern the callers' needs and appropriately assist. The Representative will provide one call resolution, when possible, demonstrating excellent customer service and problem solving skills, while assisting callers with appointment scheduling requests, clinical area messages and all other requests regarding providers and services of University Hospital and Upstate Medical University. The incumbent will utilize several information systems and will interact with departments, services and providers throughout Upstate Medical University while documenting call activity using information systems. Presenting a positive and helpful image to all callers and performing a wide variety of call center services to assist patients and callers is essential. Minimum Qualifications: Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience, excellent communication and customer service skills, ability to manage multiple priorities and computer skills required. Preferred Qualifications: Knowledge of medical terminology, and bilingual skills (English/Spanish) preferred. Candidates with hands-on experience with using Multi-Line phone systems or Call Center phone systems also preferred. Work Days: Monday - Friday, Days. Hours are between 7:45 am - 5:15 pm Message to Applicants: Our center is located on campus. After you are fully oriented and cross trained on all services we offer, you may be eligible to work from home. Training for the position is completed within the department (located in Syracuse, NY) for approximately 6 months. Recruitment Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.