On Demand In-Home & Online tutoring
Virtual Case Manager – Special Education
Location
Canada
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Virtual Case Manager – Special Education
Tutor Me LA LLC
• Serve as the primary relationship manager for a caseload of families — building trust, answering questions, and being their go-to contact • Conduct intake calls with new families and set expectations clearly and confidently • Build and manage class schedules across multiple students, teachers, and platforms • Communicate proactively with families about scheduling, progress, and any concerns — via phone, video, and written correspondence • Monitor student progress and flag concerns to the appropriate specialist • Coordinate with instructors to ensure sessions run smoothly • Navigate multiple software systems daily (scheduling platforms, spreadsheets, video conferencing, CRM/case management tools) without missing a beat • Represent Tutor Me Education professionally in every interaction — you are often the face of the company to our families • Support basic oversight of IEP/504 accommodation compliance (full training provided — deep SPED expertise not required)
Job Requirements
- Excellent verbal and written English communication skills — required, and heavily assessed in our interview process
- Reliable high-speed internet, a working webcam, and a headset/microphone for virtual meetings
- Comfortable learning and using multiple software platforms (Google Workspace/Microsoft Office required; scheduling and CRM tools trained on the job)
- Prior experience in a remote/virtual role strongly preferred
- Strong organizational skills and ability to manage multiple priorities independently
- Customer service, account management, or client-facing experience preferred
- Bachelor's degree preferred, not required
- Some experience in an educational setting required** (school, tutoring, or similar) — experience with special education, IEPs, or students with disabilities is strongly preferred
- Bilingual English/Spanish a plus
Benefits
- Fully Remote!
- PTO
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Tutor Me EducationWe're a tutoring and test-preparation platform connecting qualified educators with families and school districts nationwide. Our tutors choose the jobs that fit their expertise and schedule, and our growing partnerships with school districts mean a steady pipeline of meaningful work — especially in special education, where demand continues to outpace supply.
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