Tutor Me LA LLC logo
Tutor Me LA LLC

On Demand In-Home & Online tutoring

Virtual Case Manager – Special Education

ManagerManagerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor DegreeExperience acceptedEnglish

Job Description

Virtual Case Manager – Special Education

Tutor Me LA LLC

• Serve as the primary relationship manager for a caseload of families — building trust, answering questions, and being their go-to contact • Conduct intake calls with new families and set expectations clearly and confidently • Build and manage class schedules across multiple students, teachers, and platforms • Communicate proactively with families about scheduling, progress, and any concerns — via phone, video, and written correspondence • Monitor student progress and flag concerns to the appropriate specialist • Coordinate with instructors to ensure sessions run smoothly • Navigate multiple software systems daily (scheduling platforms, spreadsheets, video conferencing, CRM/case management tools) without missing a beat • Represent Tutor Me Education professionally in every interaction — you are often the face of the company to our families • Support basic oversight of IEP/504 accommodation compliance (full training provided — deep SPED expertise not required)

Job Requirements

  • Excellent verbal and written English communication skills — required, and heavily assessed in our interview process
  • Reliable high-speed internet, a working webcam, and a headset/microphone for virtual meetings
  • Comfortable learning and using multiple software platforms (Google Workspace/Microsoft Office required; scheduling and CRM tools trained on the job)
  • Prior experience in a remote/virtual role strongly preferred
  • Strong organizational skills and ability to manage multiple priorities independently
  • Customer service, account management, or client-facing experience preferred
  • Bachelor's degree preferred, not required
  • Some experience in an educational setting required** (school, tutoring, or similar) — experience with special education, IEPs, or students with disabilities is strongly preferred
  • Bilingual English/Spanish a plus

Benefits

  • Fully Remote!
  • PTO

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