• Ensure customers receive top-notch service within a contractual framework • Inspire and guide a team of experts to deliver high-quality IT services • Align solutions with customers' evolving business needs • Propose and implement tailored solutions to exceed customer expectations • Foster strong relationships with customers and collaborate closely with Delivery Partners • Provide technical and managerial support for field engineers and technicians • Troubleshoot incidents, problems, changes, and escalations effectively • Co-create, design, deploy, and maintain reliable systems and services • Shape the technological landscape of the organization through leadership

• Reviewing of the vendor and category related specific sections of the protocol, ensure vendor expertise is leveraged when refining specifications towards Final Protocol. • Contributing to development of Study Specification Worksheet (SSW) to facilitate bid process and selection of Vendors. • Quote/Proposal review in collaboration with procurement (and vendor). • If required, support contract negotiations. • Vendor budget review of final quotes. • Accountable for Vendor cost control, budget review, invoice reconciliation and PO close-out. • Supports program overview by providing study demands to VCE. • Ensures all submission documents are provided by vendor, as required, to countries participating in a study. • Works closely with trial and monitoring teams to understand site requirements for study participation. • Ensures changes to country and site plans are consistently shared with vendors and VCE for start-up, resupply and close out. • Supports amendment of vendor contracts with Procurement team. • Optimizing a frontloaded and timely study start-up process in support of a timely site readiness. • Vendor service excellence at study level, ensures vendors meet quality and service level standards in their service delivery for the trial. • Acts as escalation point for vendor-related query management. • Pro-actively creates and maintains vendor related risk maps with contingency plan for documentation. • Follow-up with countries and Hubs for their vendor-related risks and issues. • Document issues identified with vendor oversight / performance in sponsor’s internal tool and implements and monitors corrective actions. • Escalates issue if required to the Vendor Category Expert VCE. • Drive root cause analysis of supplier performance issues and look for trending. • Supports the implementation of standards, templates, tools, and processes for vendors for defined categories in collaboration with the VCE. • Using Unified Vendor Portal (UVP) to manage vendor service delivery. • Supports practice leaders in improvement projects and learning loops. • Collaborate across the sponsor’s departments to provide data for vendor qualification efforts. • Review and approve invoices against activity. • In partnership with the vendor, develop site and monitor training material, and attend/support training if needed.

• Deliver all medical support required for successful delivery of the projects according to contracted agreement with the sponsor • Participate actively in study planning with feasibility leaders, solution consultants, and other medical representatives • Provide training of study teams on TA indication and protocol • Communicate with relevant sponsor counterparts on challenges and accomplishments related to assigned project/study • Participate in the development and/or review of study documents, such as clinical protocols, Medical Monitoring Plans (MMP), Medical Data Review Plan (MDRP) design and implementation • Deliver medical monitoring activities according to MMP during the study conduct • Attend and support any audits or inspections pertaining to assigned studies • Provide medical input into PV workflows and projects and participate in safety processing for studies including medical review of serious adverse events • Function as pharmacovigilance representative/safety scientist.

• Responsible for identifying, applying for, and managing suitable grants, subsidies, loans and credit options • Support in securing appropriate financing options for growth, product development, innovation and digitalization • Research, evaluate and select suitable funding programs, grants, loans and credit options at regional, national and European levels • Prepare, draft and submit funding and loan applications • Prepare project descriptions, financial plans, business cases, supporting documents and other application materials • Communicate with development banks, public authorities, financial institutions, consultants and external partners • Support ongoing funding and financing processes from application through approval, disbursement and reporting of fund usage • Establish and maintain structured overviews of deadlines, budgets, funding rates, repayment conditions and reporting obligations • Assist in the development of long‑term financing strategies for growth, product development and innovation • Work closely with executive management, finance, product and other internal teams