Role Description Tutor Me Education is looking for an outstanding communicator and relationship manager to serve as the primary point of contact for families, students, and instructors in our Special Education Tutoring program. This role is about case management, not instruction — you'll be the calm, organized, professional voice that keeps families informed, schedules running smoothly, and everyone feeling taken care of. Strong candidates from customer service, account management, hospitality, or virtual operations backgrounds are encouraged to apply as long as they have some educational experience. - Serve as the primary relationship manager for a caseload of families — building trust, answering questions, and being their go-to contact - Conduct intake calls with new families and set expectations clearly and confidently - Build and manage class schedules across multiple students, teachers, and platforms - Communicate proactively with families about scheduling, progress, and any concerns — via phone, video, and written correspondence - Monitor student progress and flag concerns to the appropriate specialist - Coordinate with instructors to ensure sessions run smoothly - Navigate multiple software systems daily (scheduling platforms, spreadsheets, video conferencing, CRM/case management tools) without missing a beat - Represent Tutor Me Education professionally in every interaction — you are often the face of the company to our families - Support basic oversight of IEP/504 accommodation compliance (full training provided — deep SPED expertise not required) Qualifications - Outstanding communicator. You speak clearly, confidently, and warmly — on the phone, on video, and in writing. - Tech-comfortable and virtual-ready. You show up to virtual meetings with a working camera and headset, a quiet professional space, and you move between multiple platforms (spreadsheets, scheduling tools, video conferencing) without friction. - A true professional who represents our brand well. You're organized, reliable, and composed under pressure. - Special education experience strongly preferred. Direct experience with IEPs, 504 plans, or students with disabilities is a significant advantage. - Excellent verbal and written English communication skills — required, and heavily assessed in our interview process. - Reliable high-speed internet, a working webcam, and a headset/microphone for virtual meetings. - Comfortable learning and using multiple software platforms (Google Workspace/Microsoft Office required; scheduling and CRM tools trained on the job). - Prior experience in a remote/virtual role strongly preferred. - Strong organizational skills and ability to manage multiple priorities independently. - Customer service, account management, or client-facing experience preferred. - Bachelor's degree preferred, not required. - Some experience in an educational setting required (school, tutoring, or similar) — experience with special education, IEPs, or students with disabilities is strongly preferred. - Bilingual English/Spanish a plus. Requirements - Fully Remote! Benefits - PTO - Etc.

• Support the mental health of patients with cancer on an assigned patient caseload • Provide brief behavioral interventions tailored for the cancer setting • Screen and assess patients for common mental health and substance abuse disorders • Facilitate patient engagement and follow-up care • Provide patient education about common mental health and substance abuse disorders and the available treatment options • Systematically track treatment response and monitor patients for changes in clinical symptoms and treatment side effects or complications • Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment • Develop a trusted, effective working relationship with the partner oncology practice team • Work within partner oncology groups to support patients, clinicians, and practice staff with the identification and intake of patients needing behavioral health support

• Ensure customers receive top-notch service within a contractual framework • Inspire and guide a team of experts to deliver high-quality IT services • Align solutions with customers' evolving business needs • Propose and implement tailored solutions to exceed customer expectations • Foster strong relationships with customers and collaborate closely with Delivery Partners • Provide technical and managerial support for field engineers and technicians • Troubleshoot incidents, problems, changes, and escalations effectively • Co-create, design, deploy, and maintain reliable systems and services • Shape the technological landscape of the organization through leadership

• Reviewing of the vendor and category related specific sections of the protocol, ensure vendor expertise is leveraged when refining specifications towards Final Protocol. • Contributing to development of Study Specification Worksheet (SSW) to facilitate bid process and selection of Vendors. • Quote/Proposal review in collaboration with procurement (and vendor). • If required, support contract negotiations. • Vendor budget review of final quotes. • Accountable for Vendor cost control, budget review, invoice reconciliation and PO close-out. • Supports program overview by providing study demands to VCE. • Ensures all submission documents are provided by vendor, as required, to countries participating in a study. • Works closely with trial and monitoring teams to understand site requirements for study participation. • Ensures changes to country and site plans are consistently shared with vendors and VCE for start-up, resupply and close out. • Supports amendment of vendor contracts with Procurement team. • Optimizing a frontloaded and timely study start-up process in support of a timely site readiness. • Vendor service excellence at study level, ensures vendors meet quality and service level standards in their service delivery for the trial. • Acts as escalation point for vendor-related query management. • Pro-actively creates and maintains vendor related risk maps with contingency plan for documentation. • Follow-up with countries and Hubs for their vendor-related risks and issues. • Document issues identified with vendor oversight / performance in sponsor’s internal tool and implements and monitors corrective actions. • Escalates issue if required to the Vendor Category Expert VCE. • Drive root cause analysis of supplier performance issues and look for trending. • Supports the implementation of standards, templates, tools, and processes for vendors for defined categories in collaboration with the VCE. • Using Unified Vendor Portal (UVP) to manage vendor service delivery. • Supports practice leaders in improvement projects and learning loops. • Collaborate across the sponsor’s departments to provide data for vendor qualification efforts. • Review and approve invoices against activity. • In partnership with the vendor, develop site and monitor training material, and attend/support training if needed.