Remote Recruitment operates as a full-service employment agency providing recruitment/staffing for UK based companies
Service Desk Analyst
Location
South Africa
Posted
3 days ago
Salary
R28K / month
Seniority
Mid Level
Job Description
Service Desk Analyst
Remote Recruitment
• Deliver professional 1st and 2nd line IT support to end users remotely via phone, email and chat • Diagnose and resolve hardware, software, network and application issues efficiently • Manage and update support tickets in ServiceNow, Jira or equivalent ITSM platforms • Set up and configure user accounts, VPN access, Microsoft 365 and endpoint devices • Document solutions and contribute to the internal IT knowledge base • Monitor system alerts and escalate major incidents to the relevant technical teams
Job Requirements
- 2+ years of IT service desk or technical support experience
- Strong working knowledge of Windows, Microsoft 365 and Active Directory
- Experience with ITSM platforms such as ServiceNow or Jira Service Management
- ITIL Foundation certification is preferred but not essential
- Customer-focused with excellent communication skills and attention to detail
Benefits
- 100% remote, UK business hours
- Career growth and professional development
- Exposure to leading UK businesses and practices
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