Runpod logo
Runpod

Runpod is pioneering the future of AI and machine learning, offering cutting-edge cloud infrastructure for full-stack AI applications. Founded in 2022, we are a rapidly growing, well-funded company with a remote-first organization spread globally. Our mission is to empower innovators and enterprises to unlock AI's true potential, driving technology and transforming industries. Join us as we shape the future of AI. We are building Cloud services focused on accelerating AI adoption. Whether you're an experienced ML developer training a large language model, or an enthusiast tinkering with stable diffusion, we strive to make GPU compute as seamless and affordable as possible.

Director, Forward Deployed Engineering & Technical Support

DirectorDirectorFull TimeRemoteLeadTeam 80Since 2022

Location

United States

Posted

3 days ago

Salary

$200K - $300K / year

Seniority

Lead

English

Job Description

Director, Forward Deployed Engineering & Technical Support

Runpod

Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform. The platform has processed more than 20 billion inference requests. We closed a $100M Series A in June 2026. We're at an inflection point for AI infrastructure, and we're building the platform the next generation of developers will depend on. Learn more in our CEO's funding announcement: https://www.runpod.io/blog/one-million-developers. We're a small, remote-first team. We take ownership seriously, move fast, and ship work that more than a million developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale. The Director of Forward Deployed Engineering (FDE) & Technical Support leads two of Runpod's most customer-critical functions. The FDE team sits at the intersection of Solutions Engineering and Forward Deployed Engineering, serving as trusted technical advisors who assess customer environments, architect solutions, and own technical outcomes from pre-sales through deployment. They work hands-on where needed, but their primary role is solution ownership and conduit to Product and Engineering. The Technical Support team delivers fast, expert help across all customer tiers, from self-serve developers to strategic enterprise accounts. This role reports to the COO. Responsibilities: - Lead and scale both the FDE and Technical Support teams, defining engagement models, operating standards, headcount plans, and career development frameworks for each function - Own the FDE engagement lifecycle: technical discovery, environment assessment, solution architecture, PoC validation, and deployment guidance. Engage Sales at the right moments and ensure FDE coverage goes to the customers where it drives the most value - Set the standard for how FDEs operate: trusted advisors first, hands-on contributors where the situation calls for it, working through and alongside Product Engineering rather than as an independent delivery team - Own the field feedback loop by synthesizing patterns from FDE engagements and support escalations into clear, prioritized product input that directly shapes Runpod's roadmap - Run Technical Support across all tiers (Tier 1–3) with defined SLA/SLO frameworks, CSAT and TTR targets, escalation paths, and a developer-first knowledge base that scales self-service and reduces inbound volume - Drive operational discipline across the stack: Zendesk for support operations, HubSpot for customer health, Linear for engineering escalations, and Notion for internal knowledge and FDE documentation - Partner with Sales, Account Management, Product, and Engineering on pre-sales strategy, QBRs, escalations, and roadmap alignment. This role is a cross-functional connector, not a siloed function Requirements: - 10+ years in technical customer-facing roles: solutions engineering, field engineering, or a hybrid FDE function, with at least 4 years leading a team in a high-growth cloud infrastructure, SaaS, or AI/ML company - Deep technical fluency in GPU compute and AI/ML infrastructure; hands-on coding ability (Python, Docker/Kubernetes) is expected. This leader should be able to do the work, not just manage it - Demonstrated experience building or leading a technical engagement function that spans pre- and post-sales, with clear ownership of solution architecture and customer technical outcomes - Proven ability to build and run tiered support organizations: SLA/SLO frameworks, on-call structures, escalation paths, and the tooling and process to operate them at scale - Strong systems-builder instinct, comfortable creating structure where little exists: playbooks, triage frameworks, onboarding programs, and knowledge base architecture - Proficiency with Zendesk, HubSpot, Linear, and Notion; comfort using AI tools (Claude, Gemini, GPT) to accelerate documentation and triage at scale - Exceptional communicator across audiences. Equally at home in a technical architecture discussion with a customer's ML team and translating field observations into product priorities for Engineering leadership - Successful completion of a background check What You'll Receive: - The competitive base pay for this position ranges from 200,000 - $300,000 usd. This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location - Meaningful equity in a fast-growing company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside. - Generous medical, dental & vision plans — we cover 100% for all employees and partial for dependents. - Flexible PTO- take the time you need to recharge - Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication - Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale. - $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace

Related Categories

Related Job Pages

More Director Jobs

SharkNinja logo

Sr Director, Global Media Investment Strategy

SharkNinja

SharkNInja is a global leader in the housewares and small appliances industry, providing innovative vacuum cleaners via the company’s Shark brand and serving

Director3 days ago
Full TimeRemoteTeam 4,000Since 1994

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we're building an AI-native culture. We're not waiting for the future; we're creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what's possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn't been invented yet, you'll fit right in. About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Overview As the Sr Director, Global Media Investment Strategy, you will own and architect the global investment framework that powers SharkNinja's media engine. This is a high-impact leadership role for a financially rigorous, strategically minded leader who can drive enterprise-level investment governance while enabling agile, performance-based decision-making at scale. You will establish the standards, systems, and partnerships that ensure every media dollar is allocated with precision and accountability. Working across enterprise functions and global markets, you will translate investment intelligence into competitive advantage for SharkNinja. Responsibilities Investment Management & Governance - Own and manage the global marketing and media budget, ensuring optimal allocation across enterprise priorities, seasonal initiatives, and core business drivers. - Define and lead a globally consistent investment governance model enabling transparency, accountability, and performance tracking. - Design and implement an agile investment operating model that enables real-time decisioning based on performance signals. - Partner with Finance and Commercial teams to align investment with revenue-driving priorities. Enterprise Partnerships & Agency Management - Lead enterprise-level partnerships including DAAs, JBPs, and strategic platform agreements. - Oversee global agency contracts and negotiations to unlock efficiencies and value-added opportunities. - Standardize tools, processes, and reporting frameworks to enhance investment efficiency and scalability. - Uncover and unlock incremental business value through media partnerships. Innovation & Future Readiness - Stay ahead of media trends and emerging technologies to drive innovation and future-proof media investment. - Pilot new platforms, new first to market opportunities, and ad tech solutions to expand reach and engagement - Lead media transformation initiatives that enhance agility, efficiency, and impact. - Uncover and unlock incremental business value through media partnerships Cross-Functional Leadership - Serve as the primary media investment lead across internal teams including Marketing, Social, Finance, and Commercial - Build a global investment leadership framework, while connecting and integrating the local teams to ensure consistency, accuracy, and market nuance. - Collaborate with in-house and external partners to ensure seamless execution of enterprise investment strategies. Team Leadership & Influence - Lead and mentor a high-performing global media investment team, fostering a culture of collaboration, creativity, and accountability. - Act as a key member of the senior media leadership team, providing expert investment insights to guide strategic decisions. - Present investment strategies and performance updates to executive leadership with clarity and influence. What You'll Bring Qualifications - 12+ years of experience in media investment, financial planning, or marketing operations-ideally in product technology, CPG, or high-growth consumer categories. - Proven track record managing large global budgets and driving ROI improvements. - Experience building agile investment models and dynamic budget frameworks. - Strong financial acumen including forecasting, ROI modeling, and performance measurement. - Expertise in agency management, contract negotiation, and enterprise partnerships. - Experience in multinational, matrixed organizations with a proven ability to drive operational transformation. - Exceptional leadership, communication, and stakeholder management skills. - A passion for innovation, a bias for action, and a track record of driving measurable business growth through media investment. Experience: - Global budget oversight at a Fortune 500 or high-growth brand. - Led investment governance or transformation at scale - e.g., implementing global budgeting systems, consolidating agency relationships, and building JBPs. - Demonstrated success in driving measurable business impact through media investment optimization. Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. Pay Range $183,500-$281,400 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice - For candidates based in all regions, please refer to this Candidate Privacy Notice. - For candidates based in China, please refer to this Candidate Privacy Notice. - For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

United States
$183.5K - $281.4K / year

Role Description The Director of Operations – Psychedelic Medicine provides national leadership for the safe, compliant, and scalable delivery of psychedelic-assisted medical treatments across NuVista’s platform. This role plays a critical part in advancing innovative care models while ensuring regulatory excellence, strong payer relationships, and seamless clinical operations. This role is responsible for: - Medical Operations and Clinical Governance - Regulatory Compliance and Risk Management - Insurance, VAC strategy - Pharmacy and External Partnerships - People Leadership and Program Integration Key Responsibilities - Medical Operations and Clinical Governance: - Oversee the safe and effective administration of psychedelic treatments in medical settings - Develop and maintain clinical policies, procedures, and operational standards - Partner with psychiatry, nursing, and clinic leadership to ensure consistent, high-quality care - Support case management workflows to ensure timely patient access to treatment - Regulatory Compliance and Risk Management: - Maintain compliance with federal and provincial regulations governing psychedelic-assisted treatments across Canada - Ensure controlled substance handling, documentation, reporting, and audit readiness - Lead regulatory reviews and corrective action planning as required - Insurance, VAC Strategy: - Oversee insurance case management and expedited approvals for psychedelic treatments - Identify opportunities to improve approval timelines through streamlined submissions and relationship building - Escalate stalled or complex authorizations to senior leadership - Build and maintain strong relationships with insurers and VAC representatives - Pharmacy and External Partnerships: - Own strategic relationships with compounding and specialty pharmacies - Serve as the primary liaison with pharmacy partners, insurers, and regulators - Support payer pilots, coverage expansion initiatives, and funding opportunities - People Leadership and Program Integration: - Hire, train, and develop Client Care Coordinators, Nurses, and Nurse Practitioners - Establish training standards, role clarity, and competency expectations - Identify opportunities to integrate psychedelic treatments with therapy, psychiatry, and other medical services Qualifications - 7–10+ years of experience in healthcare or medical operations (non-therapy-only environments) - Experience overseeing regulated medical treatments and/or controlled substances - Strong knowledge of Canadian healthcare regulatory requirements - Demonstrated experience working with insurers and public payers, including VAC - Proven leadership experience across nursing, NP, and clinical support teams - Experience operating in a high-growth or evolving clinical environment - Strong judgment, communication, and stakeholder management skills Core Competencies - Leadership: Leads by example, makes sound decisions, and motivates others to achieve goals. - Strategic Thinking: Establishes and communicates vision and applies creativity to solutions. - Decision Making: Makes informed, timely decisions and seeks input when appropriate. - Employee Development: Coaches, mentors, and supports growth and development of team members. - Problem Solving: Analyzes issues thoroughly and develops effective solutions. - Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.

Canada
C$80K - C$100K / year

Role Description Sycurio is seeking a dynamic and experienced Director of Partnerships to drive growth through strategic alliances. This individual will be responsible for managing and optimizing existing partnerships while cultivating new relationships to expand our market reach. The ideal candidate will possess a strong background in channel sales, with specific expertise in working with VARs and MSPs within the contact center, CCaaS, CRM, and digital payments space. This is an individual contributor role with the potential to grow into a VP-level position. - Develop and execute a pragmatic NA, UK, EMEA partnership strategy to accelerate growth and market penetration within the secure payment ecosystem. - Identify and onboard new strategic partners, including VARs, system integrators, regional/global distributors, Telcos, CRM providers. - Foster and expand relationships with existing partners to ensure mutual growth, innovation, and long-term success. - Build and maintain strong relationships with key C-level executives at our partners within CCaaS providers, technology vendors, partner organizations, CRMs, and Telcos. - Manage day-to-day relationships with strategic partners, ensuring timely communication, alignment on business objectives, and successful implementation of joint go-to-market (GTM) strategies, delivering measurable individual pipeline and revenue growth. - Lead negotiations, agreements, and contract terms with partners and ensure compliance with all business and legal requirements. Restructure old partner agreements to meet our current GTM strategies and billing requirements. - Build and maintain a partner enablement program to help drive deal creation and assist partners to achieve success within our channel. - Collaborate with key partners and internal sales team to drive new and existing client opportunities. - Collaborate with the sales, marketing, and product teams to drive partner-generated revenue and contribute to pipeline development. - Create joint value propositions and GTM plans with partners that align with Sycurio's vision and enhance the product offering. - Monitor partnership performance, track KPIs, and continuously optimize partnerships to meet or exceed revenue and growth targets. - Responsible for self-generated pipeline and quota attainment. - Represent Sycurio at industry events, industry-related digital platforms, conferences, and partner forums to expand the company’s presence in the global secure payments market. - Collaborate closely with product, engineering, and marketing teams to align on product offerings, co-marketing initiatives, messaging, and solutions that meet partner and customer needs. - Provide strategic input and leadership in the development of new product features or updates, leveraging partner insights and feedback. - Act as the internal advocate for the partnership program, ensuring internal stakeholders understand the value and importance of strategic alliances. Qualifications - 7+ years of experience in sales and building partner relationships within the technology industry. - Proven track record of success in developing and managing VAR and MSP partnerships. - Extensive experience working with partners focused on the contact center, CCaaS, CRM, and digital payments markets. Benefits - Competitive salary and bonus plan. - Healthcare and dental coverage. - 401k plan. - Discount platform. - Access to LinkedIn Learning for ongoing professional development. - Excellent PTO offering.

Northern America + 1 moreAll locations: Northern America | EMEA

Director, Strategic Accounts

M3USA

M3USA is a medical technology company based in Fort Washington, Pennsylvania, providing the life-science industry with highly targeted interactive marketing, ed

Director3 days ago

Role Description The remit is to develop business opportunities and potentials within a portfolio of named accounts (typically 4 to 6). There is significant existing business within these accounts, but the drive is for further growth by greater penetration in Europe and expanding to brands where M3 has limited engagement. One of the key functions of the Director of strategic accounts is to have the ability to develop meaningful and mutually beneficial relationships with key clients. M3 are able to offer and deliver fully integrated digital marketing solutions, and this role requires an ability to develop a strategically aligned proposal that can add best value. The promotional Digital Services include, but are not limited to: - edetails - medical education - online closed loop marketing - hosted content digital advertising - analytics and outcomes The role has significant support of a Programme management team who deliver existing programmes, and a Business Solutions team who provide detailed customer information as well as supporting the development of leads. Main Duties and Responsibilities - Achieve/exceed revenue and gross margin target. - Give clear direction to AM/AD to facilitate optimal management of account – weekly prioritisation of opportunities and agreement of clear action plans in consultation with the Project management function. - Development and implementation of a strategic sales plan to meet account targets – where is the business going to come from and how? - Ensure account plans and account reviews for each customer are kept up to date. - Establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication with the ultimate goal of reciprocity with key strategic clients. - Develop a strategic proposal to our clients with autonomy – to clearly understand the client’s needs and clearly define the objectives of the program and how this will be achieved. - Retention and growth of existing business and acquisition of new business. - Work with autonomy in an often ambiguous internal dynamic – the ability to work in ambiguity and internally network to devise a solution that works for our clients and is deliverable and cost effective. - Oversee delivery of successful programmes for your accounts to maximise repeat business and account growth. - Manage sales activities within the market (Pharma and other healthcare sectors – medtech, OTC/X, private sector healthcare, public sector and medical charities). - Manage a portfolio of customers, gaining an in-depth understanding of their business issues and how M3 can help address them. - Maintain a detailed understanding of the financial status of your portfolio including revenue and billings status. - Manage an accurate personal sales pipeline within the company CRM system. - Provide weekly, monthly and quarterly forecasts to the business. - Work closely with account teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns. - Actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it. - Gather, monitor and analyse campaign performance data, providing detailed and useful information back to the customer. - Ensure individual campaigns are delivered within budget tolerances. - Responsible for representing M3 as a delegate at relevant exhibitions, conferences etc. Qualifications - Proven B2B sales/business development excellence within the pharma/healthcare market. - Experience of selling strategically aligned digital solutions to pharma – to hunt, propose with dynamism and credibility and a timely close. - Ability to network across all accounts to build and nurture lasting and fruitful relationships – C-suite or otherwise. - Pre-existing network of contacts within pharma/healthcare market. Benefits - 25 days annual leave. - Participation in a company bonus scheme linked to personal and company performance. - Group Life Cover 4x salary. - Pension 4%/4% employee/employer contributions. - Vitality Health Insurance after probation. - Staff discount scheme. - Discounted gym membership.

United Kingdom