Role Description The Director of Operations – Psychedelic Medicine provides national leadership for the safe, compliant, and scalable delivery of psychedelic-assisted medical treatments across NuVista’s platform. This role plays a critical part in advancing innovative care models while ensuring regulatory excellence, strong payer relationships, and seamless clinical operations. This role is responsible for: - Medical Operations and Clinical Governance - Regulatory Compliance and Risk Management - Insurance, VAC strategy - Pharmacy and External Partnerships - People Leadership and Program Integration Key Responsibilities - Medical Operations and Clinical Governance: - Oversee the safe and effective administration of psychedelic treatments in medical settings - Develop and maintain clinical policies, procedures, and operational standards - Partner with psychiatry, nursing, and clinic leadership to ensure consistent, high-quality care - Support case management workflows to ensure timely patient access to treatment - Regulatory Compliance and Risk Management: - Maintain compliance with federal and provincial regulations governing psychedelic-assisted treatments across Canada - Ensure controlled substance handling, documentation, reporting, and audit readiness - Lead regulatory reviews and corrective action planning as required - Insurance, VAC Strategy: - Oversee insurance case management and expedited approvals for psychedelic treatments - Identify opportunities to improve approval timelines through streamlined submissions and relationship building - Escalate stalled or complex authorizations to senior leadership - Build and maintain strong relationships with insurers and VAC representatives - Pharmacy and External Partnerships: - Own strategic relationships with compounding and specialty pharmacies - Serve as the primary liaison with pharmacy partners, insurers, and regulators - Support payer pilots, coverage expansion initiatives, and funding opportunities - People Leadership and Program Integration: - Hire, train, and develop Client Care Coordinators, Nurses, and Nurse Practitioners - Establish training standards, role clarity, and competency expectations - Identify opportunities to integrate psychedelic treatments with therapy, psychiatry, and other medical services Qualifications - 7–10+ years of experience in healthcare or medical operations (non-therapy-only environments) - Experience overseeing regulated medical treatments and/or controlled substances - Strong knowledge of Canadian healthcare regulatory requirements - Demonstrated experience working with insurers and public payers, including VAC - Proven leadership experience across nursing, NP, and clinical support teams - Experience operating in a high-growth or evolving clinical environment - Strong judgment, communication, and stakeholder management skills Core Competencies - Leadership: Leads by example, makes sound decisions, and motivates others to achieve goals. - Strategic Thinking: Establishes and communicates vision and applies creativity to solutions. - Decision Making: Makes informed, timely decisions and seeks input when appropriate. - Employee Development: Coaches, mentors, and supports growth and development of team members. - Problem Solving: Analyzes issues thoroughly and develops effective solutions. - Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.

Role Description Sycurio is seeking a dynamic and experienced Director of Partnerships to drive growth through strategic alliances. This individual will be responsible for managing and optimizing existing partnerships while cultivating new relationships to expand our market reach. The ideal candidate will possess a strong background in channel sales, with specific expertise in working with VARs and MSPs within the contact center, CCaaS, CRM, and digital payments space. This is an individual contributor role with the potential to grow into a VP-level position. - Develop and execute a pragmatic NA, UK, EMEA partnership strategy to accelerate growth and market penetration within the secure payment ecosystem. - Identify and onboard new strategic partners, including VARs, system integrators, regional/global distributors, Telcos, CRM providers. - Foster and expand relationships with existing partners to ensure mutual growth, innovation, and long-term success. - Build and maintain strong relationships with key C-level executives at our partners within CCaaS providers, technology vendors, partner organizations, CRMs, and Telcos. - Manage day-to-day relationships with strategic partners, ensuring timely communication, alignment on business objectives, and successful implementation of joint go-to-market (GTM) strategies, delivering measurable individual pipeline and revenue growth. - Lead negotiations, agreements, and contract terms with partners and ensure compliance with all business and legal requirements. Restructure old partner agreements to meet our current GTM strategies and billing requirements. - Build and maintain a partner enablement program to help drive deal creation and assist partners to achieve success within our channel. - Collaborate with key partners and internal sales team to drive new and existing client opportunities. - Collaborate with the sales, marketing, and product teams to drive partner-generated revenue and contribute to pipeline development. - Create joint value propositions and GTM plans with partners that align with Sycurio's vision and enhance the product offering. - Monitor partnership performance, track KPIs, and continuously optimize partnerships to meet or exceed revenue and growth targets. - Responsible for self-generated pipeline and quota attainment. - Represent Sycurio at industry events, industry-related digital platforms, conferences, and partner forums to expand the company’s presence in the global secure payments market. - Collaborate closely with product, engineering, and marketing teams to align on product offerings, co-marketing initiatives, messaging, and solutions that meet partner and customer needs. - Provide strategic input and leadership in the development of new product features or updates, leveraging partner insights and feedback. - Act as the internal advocate for the partnership program, ensuring internal stakeholders understand the value and importance of strategic alliances. Qualifications - 7+ years of experience in sales and building partner relationships within the technology industry. - Proven track record of success in developing and managing VAR and MSP partnerships. - Extensive experience working with partners focused on the contact center, CCaaS, CRM, and digital payments markets. Benefits - Competitive salary and bonus plan. - Healthcare and dental coverage. - 401k plan. - Discount platform. - Access to LinkedIn Learning for ongoing professional development. - Excellent PTO offering.

Role Description The remit is to develop business opportunities and potentials within a portfolio of named accounts (typically 4 to 6). There is significant existing business within these accounts, but the drive is for further growth by greater penetration in Europe and expanding to brands where M3 has limited engagement. One of the key functions of the Director of strategic accounts is to have the ability to develop meaningful and mutually beneficial relationships with key clients. M3 are able to offer and deliver fully integrated digital marketing solutions, and this role requires an ability to develop a strategically aligned proposal that can add best value. The promotional Digital Services include, but are not limited to: - edetails - medical education - online closed loop marketing - hosted content digital advertising - analytics and outcomes The role has significant support of a Programme management team who deliver existing programmes, and a Business Solutions team who provide detailed customer information as well as supporting the development of leads. Main Duties and Responsibilities - Achieve/exceed revenue and gross margin target. - Give clear direction to AM/AD to facilitate optimal management of account – weekly prioritisation of opportunities and agreement of clear action plans in consultation with the Project management function. - Development and implementation of a strategic sales plan to meet account targets – where is the business going to come from and how? - Ensure account plans and account reviews for each customer are kept up to date. - Establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication with the ultimate goal of reciprocity with key strategic clients. - Develop a strategic proposal to our clients with autonomy – to clearly understand the client’s needs and clearly define the objectives of the program and how this will be achieved. - Retention and growth of existing business and acquisition of new business. - Work with autonomy in an often ambiguous internal dynamic – the ability to work in ambiguity and internally network to devise a solution that works for our clients and is deliverable and cost effective. - Oversee delivery of successful programmes for your accounts to maximise repeat business and account growth. - Manage sales activities within the market (Pharma and other healthcare sectors – medtech, OTC/X, private sector healthcare, public sector and medical charities). - Manage a portfolio of customers, gaining an in-depth understanding of their business issues and how M3 can help address them. - Maintain a detailed understanding of the financial status of your portfolio including revenue and billings status. - Manage an accurate personal sales pipeline within the company CRM system. - Provide weekly, monthly and quarterly forecasts to the business. - Work closely with account teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns. - Actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it. - Gather, monitor and analyse campaign performance data, providing detailed and useful information back to the customer. - Ensure individual campaigns are delivered within budget tolerances. - Responsible for representing M3 as a delegate at relevant exhibitions, conferences etc. Qualifications - Proven B2B sales/business development excellence within the pharma/healthcare market. - Experience of selling strategically aligned digital solutions to pharma – to hunt, propose with dynamism and credibility and a timely close. - Ability to network across all accounts to build and nurture lasting and fruitful relationships – C-suite or otherwise. - Pre-existing network of contacts within pharma/healthcare market. Benefits - 25 days annual leave. - Participation in a company bonus scheme linked to personal and company performance. - Group Life Cover 4x salary. - Pension 4%/4% employee/employer contributions. - Vitality Health Insurance after probation. - Staff discount scheme. - Discounted gym membership.

Role Description The Director of Customer Success is accountable for the overall success, retention, expansion, and executive alignment of Vatica + Cozeva’s most strategic and complex client relationships. This role operates as a senior leader and trusted executive advisor, owning multi-product engagements across risk adjustment, quality, analytics, and clinical programs. The Director leads high-performing client success and engagement teams, drives measurable client outcomes, influences product and operational strategy, and ensures Vatica + Cozeva are positioned as indispensable partners in advancing value-based care. This role requires deep experience in healthcare transformation, payer–provider collaboration, and large-scale program execution, with the ability to operate credibly at the C-suite level while driving operational excellence through teams. Qualifications - 10+ years of progressive experience in healthcare, healthcare technology, or healthcare consulting, with significant time in client-facing leadership roles. - 3-5 years of strong experience leading cross-functional, matrixed teams and developing high-performing talent. - Demonstrated success leading large, complex healthcare client relationships, preferably involving Health Plans, IPAs, MSOs, ACOs, or large provider networks. - Must have a deep knowledge of value-based care, including: - Risk Adjustment (e.g., CMS-HCC, HHS-ACA) - Quality programs (e.g., HEDIS, Stars, MSSP/ACO) - Proven ability to operate at the executive and C-suite level, influencing strategy and navigating complex stakeholder environments. - Exceptional analytical, communication, and executive presentation skills, including advanced PowerPoint storytelling. Requirements - Own executive-level relationships for a portfolio of large, complex, and strategic clients, serving as the primary point of accountability for overall partnership health, value realization, and growth. - Act as a trusted advisor to senior client leadership, deeply understanding client strategy, regulatory pressures, financial goals, and operational constraints. - Lead and facilitate joint client–Vatica executive governance forums, ensuring alignment on long-term strategy, priorities, performance, and escalation management. - Proactively identify risks, opportunities, and emerging client needs; drive resolution and innovation before issues escalate. - Ensure clients achieve measurable outcomes across risk adjustment, quality, and value-based care performance, tied to contractual commitments and client success metrics. - Oversee development and delivery of executive business reviews (QBRs) that clearly articulate value, performance trends, ROI, and future opportunity. - Identify, shape, and close expansion opportunities, including cross-sell and upsell of Vatica + Cozeva capabilities, in partnership with Sales and Product. - Serve as the voice of the client internally, influencing product roadmap, service design, and operational priorities based on aggregated client insights. - Lead, mentor, and develop client success team, building a strong bench of talent capable of managing complex healthcare accounts. - Set clear expectations, success metrics, and operating rhythms for client success teams, ensuring consistency, accountability, and scalability. - Lead through influence in a highly matrixed environment, coordinating across Product, Engineering, Clinical, Operations, Sales, and external partners. - Contribute to the design and continuous improvement of client success, onboarding, and engagement best practices across the organization. - Provide executive oversight for onboarding, implementation, and ongoing delivery of complex, multi-year client programs. - Ensure rigorous tracking of client performance metrics, adoption, financial impact, and risk indicators. - Guide teams in translating data and analytics into clear insights and actionable recommendations for clients. - Maintain a strong understanding of regulatory submission processes, payer requirements, and operational workflows to support timely, compliant execution. Benefits - Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar. - Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded. - 401k plans – we want to empower you to prepare for your future. - Room for growth and advancement – we love our employees and want to develop within. - Comprehensive Medical, Dental, and Vision insurance plans. - Tax-free Dependent Care Account. - Life insurance, short-term, and long-term disability. - Excellent PTO policy (everyone deserves a vacation now and then). - Great work-life balance environment – We believe family comes first! - Strong supportive teams – There is always a helping hand when you need it.