Role Description Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include: - Call center staffing for responding to product information requests. - Identifying and in-taking of adverse events and/or product quality issues. - Medical writing. The role is home office based (full-time position), ideally located in Poland, Ireland, Switzerland, or the UK. The job holder must be legally eligible to work in the European Union, the UK, or other Third Countries. Working hours: US hours, working 9-hour shifts between 2pm and 2am CET Mon-Fri. Essential Duties and Responsibilities - Translation of English documents into the target language or vice-versa, delivering these translated responses either on the phone or in writing. - Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other healthcare professionals, and consumers/patients. - Disseminate drug information either verbally or by written correspondence. - Identify adverse events and product complaints during interactions with customers, performing intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. - Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. - Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses. - Coordinate processes necessary for responding to quality-related complaints, involving interactions with personnel in Quality Assurance, Regulatory Affairs, and the complainant. - Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals. - Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support. - Medical writing. - On-call responsibilities on an as assigned basis. - All other duties as assigned. Expectations of the Job - Maintain and improve customer services associated with activity of the Medical Communications Call Centre. - Place of Work: Home Office or European Hub Office. - Hours: US hours, working 9-hour shifts between 2pm and 2am CET Mon-Fri. - Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary. - In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%. Qualifications - Education: Life Sciences or healthcare degree or equivalent. - Experience and/or Training: Strong clinical background and excellent verbal/written communication skills. - Fluency in English is required; other European languages to level C1 or C2 (Common European Framework) should ideally be met. - Strong translation skills. Preferred Qualifications - Education: Master of Science (MSc) degree in Life Sciences or healthcare. - Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing. - Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Windows applications. - Utilisation of Medical Information Management Systems, Safety Databases, or equivalent. - Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. - Communication Skills: Ability to develop and articulate ideas and information that generate understanding. - Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance. - Highly Principled: Demonstrates high moral and ethical behavior. Physical/Mental Demands and Working Environment - Office/Home Office: Frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), talk and hear. - The noise level in the home office working environment should be moderately quiet, without frequent interruptions and multiple demands. - The employee must provide and maintain internet connectivity at the performance level required for the role. Additional Information - Patient Minded: Act with the patient’s best interest in mind. - Client Delight: Own every client experience and its impact on results. - Take Action: Empowered and hold accountable. - Embrace Diversity: Create an environment of awareness and respect. - Grow Talent: Own development and invest in the development of others. - Win Together: Connect with anyone, anywhere, anytime to achieve results. - Communication Matters: Create transparent, thoughtful, and timely dialogue. - Always Innovate: Be bold and creative in everything.

Role Description We are looking for detail-oriented and customer-focused individuals to join our growing team as a Hospitality & Travel Coordinator. This remote opportunity is designed for individuals who enjoy helping others, staying organized, and creating positive client experiences within the travel and hospitality industry. As a Hospitality & Travel Coordinator, you will assist with coordinating travel arrangements, supporting clients throughout the booking process, and helping ensure vacations and travel plans run smoothly from start to finish. This role combines customer service, organization, communication, and travel support in a flexible remote environment. Must be a citizen of the United States, United Kingdom, Australia, LATAM, or Spain. - Assist clients with coordinating vacation packages, cruises, resorts, hotels, tours, and activities - Manage booking details, confirmations, itinerary updates, and travel documentation - Provide ongoing support and communication before and after travel arrangements are finalized - Research destination information, supplier promotions, and travel options to best support client requests - Maintain organized booking records and client communication - Help ensure a smooth and positive customer experience throughout the planning process - Collaborate with team members and participate in ongoing training opportunities Qualifications - Strong communication and interpersonal skills - Organized and detail-oriented mindset - Ability to manage multiple tasks in a remote work environment - Customer service, hospitality, or administrative experience is helpful but not required - Comfortable learning new systems and tools - Positive attitude with a willingness to grow professionally - Reliable internet connection and computer access Benefits - Flexible remote work environment - Comprehensive onboarding and ongoing training - Supportive team atmosphere - Professional development opportunities within the travel industry - Access to travel-related perks and industry resources - Performance-based growth opportunities

• Advise national clients on implementing data protection projects and ensuring GDPR compliance • Prepare and maintain data protection documentation and communicate findings to clients • Conduct data protection training sessions • Develop and implement necessary data protection tools and resources • Respond to data protection legal queries

Title: Referrals Specialist - (16.5-hours) - Job category: Referrals - Requisition number: REFER004680 - Part-time - Hybrid - Locations Methuen, MA 01844, USA - Pay or shift range: $19.34 USD to $20.95 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Job Description: Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program. GLFHC is currently seeking a Referral Specialist. The Referrals Specialist performs all functions necessary to ensure patients have been cleared for specialty service visits. Processes prior authorizations, schedules appointments and tracks referrals. - Must be able to don appropriate personal protective equipment (PPE). - Prepares and processes all referral and pre-authorization paperwork. - Contacts various clinics, facilities, companies to obtain information to accurately complete referral and pre-authorization requests. - Utilizes third party payer and insurance portals; has a detailed knowledge of insurance providers, their portals and their expectations for authorization approval. - Calls patient within 48 hours of initial referral to provide update. - Monday-Friday, 8 hour shifts - Hybrid schedule Qualifications: - Bilingual, Spanish and English preferred - HS Diploma or GED Certificate required - Medical or Administrative training. - Minimum of one year of experience working in hospital or other clinical environment. - Excellent communication and customer service skills required. GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.