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GoLean Health

GoLean To Grow Fast | We Place Reliable & Cost-Effective Virtual Medical Assistants In Your Healthcare Practice

Executive Virtual Medical Assistant

Executive AssistantExecutive AssistantPart TimeRemoteJuniorTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

3 days ago

Salary

$6 / hour

Seniority

Junior

High School1 yr expExperience acceptedEnglishSOAP

Job Description

Executive Virtual Medical Assistant

GoLean Health

• Verify patient insurance after the patient checks in, typically around 15 minutes after the scheduled appointment time • Ensure all insurance information is accurate, updated, and properly documented • Review denied claims, identify denial reasons, and assist with claim reprocessing • Track issues, follow up on missing information, and help prevent repeat claim errors • Review and process Explanation of Benefits documents • Help organize, validate, and clear EOB backlogs while ensuring billing and insurance documentation is accurate • Review outstanding insurance balances and patient account issues • Track unresolved balances, identify the source of the issue, and coordinate next steps for resolution • Support claims-related workflows, including Cigna and Veterans Affairs claims • Ensure claims are reviewed, tracked, and escalated when necessary • Assist with vendor payment coordination, including check payments when needed • Ensure payment-related tasks are completed accurately and on time • Monitor SOAP note completion, accuracy, and compliance • Track missing, incomplete, or delayed documentation and communicate concerns appropriately • Track missed appointments, canceled appointments, and scheduling trends • Identify patterns that may affect clinic revenue, patient flow, or provider productivity • Prepare reports on outstanding balances, missed appointments, canceled appointments, EOB backlog, denied claims, and other operational metrics • Support smooth communication between the provider, care team, and administrative staff • Proactively identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems • Recommend practical solutions to improve clinic efficiency

Job Requirements

  • Minimum of 1 year of experience as a Medical Virtual Assistant
  • Experience supporting a US healthcare practice
  • Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support
  • Exposure to CPT and ICD-10 codes
  • Strong English communication skills, both written and verbal
  • Strong executive presence and professional communication style
  • Must be a Mac OS user
  • Strong attention to detail and follow-through
  • Ability to work independently with minimal supervision
  • Proven leadership, ownership, or high-accountability experience in a previous role

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