Role Description Remote Recruitment is hiring a Helpdesk Coordinator for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team. - Triage, prioritise and assign incoming IT support tickets efficiently - Provide fast and effective first-line technical support via phone, email and chat - Escalate complex technical issues to second and third-line support engineers - Maintain helpdesk SLAs and produce regular performance and trend reports - Update the internal knowledge base with common issues, solutions and workarounds - Onboard new users and coordinate device setup and system access provisioning Qualifications - 2+ years of IT helpdesk, service desk or technical support experience - Familiar with helpdesk platforms such as Zendesk, Freshdesk or ServiceNow - Strong customer service and communication skills with excellent English - Basic knowledge of Windows, Microsoft 365 and common business applications - Able to work calmly and effectively in a fast-paced remote support environment Benefits - R27,000/month - 100% remote, UK business hours - Career growth and professional development - Exposure to leading UK businesses and practices Company Description Remote Recruitment – connecting top South African talent with UK employers. Apply today.

• Deliver front-line customer support by handling inbound and outbound calls, emails, and inquiries from DEA registrants and clients. • Resolve routine issues quickly and accurately while escalating complex matters to senior operators. • Analyze customers' needs to determine functional requirements. • Meet or exceed all project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance. • Screenings Requested: background checks, credit checks and/or drug screening.

Role Description The Information Technology Operations (IT Operations) team provides critical operational support for all technology systems. This team covers: - New IT network setup for LAN/WAN/VPC/VPN - Desktop hardware configuration and roll-out - Desktop software management - Access control - Security training - Help desk support As IT Operations Support, you will report to the IT Operations Manager. In this entry-level position, you will serve as the first point of contact for employee and partner IT support requests. You will leverage your foundational knowledge of: - IAM - Network Administration - Security Event Management - SaaS Management Success in this role will be measured by: - Ticket resolution time - Customer satisfaction - Your ability to escalate complex issues effectively - Contributing to knowledge base documentation - Supporting cross-functional IT projects Qualifications - Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School - 2 - 7 years of experience in an IT help desk or support role - Basic understanding of IAM concepts, including user provisioning and SSO - Familiarity with SaaS administration (Google Workspace, Entra, Microsoft Teams, Slack, Zoom, or similar) - Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN) - Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk) - Strong communication and customer service skills with a patient, helpful demeanor - Ability to document issues clearly and contribute to the knowledge base content - A solid understanding of or willingness to learn SOC 2 compliance practices - Technical certifications (CompTIA A+ / Network+ / Security+) are a plus - Experience with Okta or Entra administration is a plus - Experience with MDM solutions (Kandji, Iru, Jamf, or similar) is a plus - Experience administering Google Workspace, Entra, Microsoft Teams, Slack, Zoom, or Office 365 for a large-size company is a plus Requirements - Serve as the first point of contact for employee IT support requests via ticketing system, email, phone, and in-person - Triage and resolve Level 1 support tickets related to hardware, software, networking, and account access issues - Assist with user account provisioning, password resets, and access management in Okta, Entra, and Google Workspace - Support onboarding and offboarding processes, including laptop setup, account creation, and equipment collection - Assist senior engineers with integrating SaaS platforms into Okta and Entra (including Amazon Web Services, Salesforce, Greenhouse, and more) - Help manage and troubleshoot current SaaS platforms (including Google Workspace, Zoom, Slack, Microsoft Teams, Iru MDM, and more) - Perform basic network troubleshooting for LAN/WAN/VPN connectivity issues and escalate complex problems to senior team members - Assist with on-site deployment and maintenance of Networking Services utilizing Cisco Meraki and FortiGate equipment under senior guidance - Support site location deployments of Security and Facility Access Controls using Avigilon and video monitoring equipment - Maintain and update hardware inventory tracking, including assignment, provisioning, and surplus tracking - Contribute to the development and maintenance of IT Operations run-books and knowledge base articles - Follow security policies and procedures to support SOC 2 compliance - Assist with monitoring SIEM dashboards and escalating security alerts to senior team members - Provide desktop hardware configuration, software installation, and roll-out support for employees - All employees are expected to maintain and contribute to the QMS Benefits - Opportunity to work in a collaborative and innovative environment - Support for professional development and growth - Inclusive company culture that values diverse perspectives

• Contacto directo con cliente para acordar los objetivos del proyecto. • Planificación del proyecto en todos sus aspectos. • Dirección y coordinación de todos los recursos empleados en el proyecto. • Toma de decisiones en relación con los objetivos del proyecto. • Gestión del presupuesto del proyecto. • Control de riesgos y aplicación de medidas correctivas. • Garantizar la calidad de los entregables del proyecto