• Deliver front-line customer support by handling inbound and outbound calls, emails, and inquiries from DEA registrants and clients. • Resolve routine issues quickly and accurately while escalating complex matters to senior operators. • Analyze customers' needs to determine functional requirements. • Meet or exceed all project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance. • Screenings Requested: background checks, credit checks and/or drug screening.

Role Description The Information Technology Operations (IT Operations) team provides critical operational support for all technology systems. This team covers: - New IT network setup for LAN/WAN/VPC/VPN - Desktop hardware configuration and roll-out - Desktop software management - Access control - Security training - Help desk support As IT Operations Support, you will report to the IT Operations Manager. In this entry-level position, you will serve as the first point of contact for employee and partner IT support requests. You will leverage your foundational knowledge of: - IAM - Network Administration - Security Event Management - SaaS Management Success in this role will be measured by: - Ticket resolution time - Customer satisfaction - Your ability to escalate complex issues effectively - Contributing to knowledge base documentation - Supporting cross-functional IT projects Qualifications - Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School - 2 - 7 years of experience in an IT help desk or support role - Basic understanding of IAM concepts, including user provisioning and SSO - Familiarity with SaaS administration (Google Workspace, Entra, Microsoft Teams, Slack, Zoom, or similar) - Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN) - Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk) - Strong communication and customer service skills with a patient, helpful demeanor - Ability to document issues clearly and contribute to the knowledge base content - A solid understanding of or willingness to learn SOC 2 compliance practices - Technical certifications (CompTIA A+ / Network+ / Security+) are a plus - Experience with Okta or Entra administration is a plus - Experience with MDM solutions (Kandji, Iru, Jamf, or similar) is a plus - Experience administering Google Workspace, Entra, Microsoft Teams, Slack, Zoom, or Office 365 for a large-size company is a plus Requirements - Serve as the first point of contact for employee IT support requests via ticketing system, email, phone, and in-person - Triage and resolve Level 1 support tickets related to hardware, software, networking, and account access issues - Assist with user account provisioning, password resets, and access management in Okta, Entra, and Google Workspace - Support onboarding and offboarding processes, including laptop setup, account creation, and equipment collection - Assist senior engineers with integrating SaaS platforms into Okta and Entra (including Amazon Web Services, Salesforce, Greenhouse, and more) - Help manage and troubleshoot current SaaS platforms (including Google Workspace, Zoom, Slack, Microsoft Teams, Iru MDM, and more) - Perform basic network troubleshooting for LAN/WAN/VPN connectivity issues and escalate complex problems to senior team members - Assist with on-site deployment and maintenance of Networking Services utilizing Cisco Meraki and FortiGate equipment under senior guidance - Support site location deployments of Security and Facility Access Controls using Avigilon and video monitoring equipment - Maintain and update hardware inventory tracking, including assignment, provisioning, and surplus tracking - Contribute to the development and maintenance of IT Operations run-books and knowledge base articles - Follow security policies and procedures to support SOC 2 compliance - Assist with monitoring SIEM dashboards and escalating security alerts to senior team members - Provide desktop hardware configuration, software installation, and roll-out support for employees - All employees are expected to maintain and contribute to the QMS Benefits - Opportunity to work in a collaborative and innovative environment - Support for professional development and growth - Inclusive company culture that values diverse perspectives

• Contacto directo con cliente para acordar los objetivos del proyecto. • Planificación del proyecto en todos sus aspectos. • Dirección y coordinación de todos los recursos empleados en el proyecto. • Toma de decisiones en relación con los objetivos del proyecto. • Gestión del presupuesto del proyecto. • Control de riesgos y aplicación de medidas correctivas. • Garantizar la calidad de los entregables del proyecto

Title: IT Project Manager (SAP S4 HANA) Location: , North Carolina Remote Job Id: 168553 Job Description: Piper Companies is seeking an IT Project Manager to support a major SAP transformation within the global manufacturing industry. The IT Project Manager role is ideal for someone with strong SAP S/4HANA integration experience and a background leading complex, multi‑tower programs. The IT Project Manager role is a long term contract opportunity. Responsibilities of the IT Project Manager: - Lead the delivery of integrations and spoke‑system remediations for the US rollout of SAP S/4HANA. - Maintain integration and deployment plans aligned with a global transformation roadmap. - Coordinate with internal IT, global program teams, and external partners to deliver integration solutions. - Provide detailed reporting on project status, risks, issues, and mitigation plans. - Collaborate with cross‑functional towers such as Supply Chain and Finance; adjust working hours to support global teams. Requirements of the IT Project Manager: - Bachelor's degree with 7+ years of PM experience, or Associate's degree with 9+ years of PM experience. - Strong background managing complex integration projects through design, build, testing, and deployment. - SAP S/4HANA or SAP ECC experience required. - Manufacturing/CPG/FMCG experience preferred. - Proficiency with MS Project; Jira experience preferred. Compensation for the IT Project Manager: - $70.00 - $80.00 per hour - Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law. Keywords: SAP S/4HANA, SAP ECC, integration project management, ERP transformation, global rollout, manufacturing IT, spoke systems, deployment planning, MS Project, Jira, data integration, remediation, cross‑functional collaboration. #LI-AG1 #REMOTE