The Account Manager role is a critical customer-facing role within the Fleetworthy Sales Team which provides daily support, guidance, and growth opportunities to our customers. As a customer advocate, the Account Manager is responsible for delivering a superior customer experience while cultivating the relationship based on customer journey mapping, proactive account management, promoting customer satisfaction, upselling/cross-selling/renewal of products and services, and supporting customer product adoption. Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling. Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base. Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value. Ownership of customer engagement including customer upsell/cross-sell and renewals. Establish, manage, and grow value-based relationships through exceptional communication and follow-through to ensure customer satisfaction, resulting in high customer retention. Serve as voice of the customer to prioritize feature requests and platform improvements during product discussions. Responsible for account retention, growth, and upsell-cross sell. Educate clients on new features, assist with extending their utilization, and obtain customer feedback regarding new features/capabilities and overall satisfaction. Actively drive customer references and case studies. The desire to exceed expectations.

Pay Rate: The annual base salary range for this position $110,000-$130,000. Please note that the salary information is a general guideline only. At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy and success as a company. We will consider several factors when extending an offer to an applicant. These factors include (but are not limited to) the position, associated responsibilities, work experience, education, related training, and related skills. Position Location: Remote Telework/Work-from-Home Authorized: Yes About the Role: This position falls under the umbrella of Sawdey’s Managed Services Division (MSD). Sawdey MSD is a full-service Managed Service Provider (MSP)/Managed Security Service Provider (MSSP) providing IT and/or cybersecurity services to a variety of different clients (defense/government contractors, municipalities, non-profits, commercial organizations, etc.). The Cybersecurity Engineer is primarily responsible for implementing and maintaining Cybersecurity Maturity Model Certification (CMMC) projects. They will have the responsibility for maintaining the integrity, security, and compliance of multiple client information systems. Additional Responsibilities Include, but are not Limited To: Responsible for supporting MSD work/contracts inclusive of CMMC technical design and implementation, risk analysis, asset management, and overall client management. Monitor and remediate security events including working with clients, end users, and vendors to address the event. Work directly with client POCs and client Senior Management on project planning, execution, and implementation.? Perform day-to-day deployment, administration, and support of security infrastructure tools and systems, including but not limited to SIEM, Vulnerability Management, IDS/IPS, Anti-Virus, Anti-Malware, EDR, DLP, and other Network or System Monitoring tools.? Configure, troubleshoot, and support Exchange Online, SharePoint Online, Teams, OneDrive for Business, Intune, Defender XDR, and Entra ID.? Investigating alerts and suspicious activity to determine if an incident has occurred. Provide immediate response to cybersecurity threats and intrusion. Contain affected systems and networks to prevent the incident from spreading. Conducting vulnerability testing, intrusion detection and prevention, risk management, and security assessments. Provide and participate in Incident Response training for internal and external clients. Assist in maintaining documentation on security architecture, procedures, and configurations. Prepare clients and support CMMC Self-assessments and CMMC Third Party Assessments Organization (C3PAO) assessments. Support client incident response activities both in and outside of standard business hours as needed. Assist with onboarding and training of new Sawdey MSD team members. May serve as a mentor to fellow Sawdey MSD team members. Perform other duties, as assigned. Experience Requirements: Seven (7) + years’ IT-related experience Two (2) + years’ of Incident Response experience Two (2) + years’ Vulnerability Management experience Two (2) + years’ managing endpoints Must be capable of working on cloud IaaS, PaaS, and SaaS systems, server infrastructure, and networking infrastructure. Must have experience working with at least some of the following: Windows Server 2016-2022 and server roles such as Active Directory, DHCP, Group Policy, and DNS Microsoft Defender XDR Azure Sentinel PowerShell, Java, Python Education Requirements: Bachelor’s degree in an IT related field desired but not required. Certificate, License, and Registration Requirements: Two or more of the following certifications are desired, but not required:?? Certified Information Systems Security Professional (CISSP) GIAC Certified Incident Handler (GCIH) CompTIA Cybersecurity Analyst (CySA+) CompTIA Security + Microsoft 365 Certified: Administrator Expert Microsoft Certified: Cybersecurity Architect Expert Microsoft Certified: Azure Security Engineer Associate Certified Cloud Security Professional (CCSP) Certified Ethical Hacker (CEH) Cybersecurity Maturity Model Certification (CMMC) Certified Professional (CCP) Other Required Skills & Abilities: Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract. Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook. Must be able to communicate and collaborate with corporate employees, clients, and colleagues in a professional, respectful, and timely manner. Must have daily and accurate time entry accounting for all service and non-service tasks. Must be able to articulate technical information to non-technical people. Must be self-motivated and self-directed with the ability to work with minimal direction and oversite. Must be able to pay very close attention to detail. Must be able to use personal smartphone device on an as-needed basis to perform job-related tasks such as supporting an on-call rotation, accessing Microsoft Teams and Outlook, and enabling/signing into multi-factor authentication (MFA) applications. Please Note: Incoming and Outgoing calls are made via an assigned extension in Microsoft Teams desktop. There is no requirement to use a personal smartphone device to support phone calls. Security Clearance Requirements: Background Check US Citizenship Requirements: This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.

In this role, you’ll take ownership of deploying, configuring, and managing client networks. You’ll be the person clients rely on to keep their environments running smoothly day-to-day, and the one they turn to when something complex needs attention. Lead troubleshooting efforts, handle Tier 2 and Tier 3 escalations, and guide root-cause analysis when issues arise. Support upgrades, capacity planning, and lifecycle management to shape how networks evolve. Document network topologies, configurations, and procedures to keep them clear and up to date. Work closely with client teams, offering mentorship and helping elevate their technical capabilities. Support procurement, vendor coordination, and continuous improvement efforts. Oversee FTTX installation and upgrade projects. Help maintain CGNAT platforms to ensure high-speed, reliable performance.

• Achieve high performance to monthly/quarterly sales targets • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails • Qualify enterprise prospects using the BANT approach to generate deal pipeline for sales directors • Manage personal lead pipeline from initial outreach to closed won • Research accounts, identify key players and generate interest • Maintain and expand our database of prospects • Understand customer needs and requirements • Own SalesForce maintenance, including: record keeping, proposal creation, and prospect follow-ups • Other duties as assigned