Role Description We are seeking a French Customer Service Specialist to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll be representing a leading international brand, providing exceptional support to French-speaking customers. You will work remotely while collaborating with colleagues and clients across Europe. - Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail. - Manage an intensive workload of 50–60 inbound customer calls per day, e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction. - Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution. - De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome. - Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience. - Accurately document customer interactions and complete all required administrative tasks in internal systems. Qualifications - Fluency in French and English (both written and spoken) is essential. - Proven experience in a high-volume customer service or contact centre environment is essential. - Experience with ticketing systems and Salesforce is a plus. - Experience handling a large number of inbound calls and supporting customers in fast-paced, service-driven environments. - Demonstrated ability to confidently manage difficult conversations, resolve complaints, and support frustrated or upset customers with empathy and professionalism. - Excellent communication, active listening, and problem-solving skills. - Strong resilience and the ability to remain calm, positive, and focused under pressure while consistently delivering excellent customer service. - Excellent organizational skills and the ability to multitask while maintaining a high level of accuracy. - You are located within the EU (due to security requirements). - You have a stable, high-speed internet connection at all times. - You have a private, dedicated workspace (for security reasons). - You are able to adhere strictly to predefined shifts (Mon-Fri, regular business hours). Benefits - Work remotely anywhere in the EU! - Regular working hours (no evening and weekend shifts) - Competitive remuneration potential that consists of a guaranteed monthly salary of 2100 EUR if you are on a self-employment contract - Home office allowance - Team get-togethers and networking events are in our DNA! - Need a place to live? Digitally check in to your spacious room in our WN LAB Hotel, the biggest and coolest 4* co-living hotel in Bulgaria. With no need to pay a deposit, and special discount rates for single apartments, starting from 660 EUR per month (utilities and cleaning included!), we've got you covered. - TOTAL(LY): amazing life & work with WorkNomads Company Description WorkNomads is a global employer for digital nomads, empowering people to live life their way, offering flexible co-living and remote and project-based jobs. We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard, and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.

Role Description Der Rechtsbranche steht ein bahnbrechender technologischer Wandel bevor — und wir sind diejenigen, die diesen Wandel maßgeblich mitgestalten. L A W L I F T ist schon heute für viele Juristen das Mittel der Wahl, um juristische Dokumente zu automatisieren und neue Rechtsprodukte zu gestalten. Mit Kunden wie Taylor Wessing, GSK Stockmann, McDermott, Commerzreal und die Deutsche Bahn haben wir uns einen Namen in der deutschen Legal-Tech-Branche gemacht. Jetzt suchen wir nach neuen Teammitgliedern, die mit uns zusammen die juristische Arbeitswelt revolutionieren wollen. Als Teil unseres Teams erlebst und gestaltest Du die spannende Phase der Expansion mit und übernimmst früh Verantwortung. - Unterstützung unseres Kundensupports - Erstellen von Vorlagen mit unserer Anwendung - Automatisieren von juristischer Logik - Organisieren von Web-Meetings - Arbeiten mit Microsoft Word an der Schnittstelle zu unserer Anwendung Qualifications - Du studierst oder hast Jura, Wirtschaftsrecht, Rechtsinformatik oder Mathematik studiert - Du hast ein grundlegendes technisches Verständnis und begeisterst Dich für digitale Lösungen - Du arbeitest organisiert, gewissenhaft, unabhängig und sehr zuverlässig - Du bist kommunikativ und arbeitest gerne mit Menschen - Deutsch und Englisch beherrschst Du fließend in Wort und Schrift Benefits - Direkter Kontakt zu unseren Kunden pflegen - Remote-Work innerhalb der MEZ-Zeitzone (+/- 1 Stunde) nutzen - Frühzeitig Verantwortung übernehmen - Mit Spaß juristische Logik automatisieren - Knifflige logische Herausforderungen lösen - Über sich selbst hinaus wachsen - Einen krisensicheren Arbeitsplatz haben Company Description LAWLIFT, based in Berlin, Germany, is a renowned legal technology firm with a specialization in document automation software. Since its inception in 2015, LAWLIFT has emerged as a leading figure in the legal tech sector. Renowned for our advanced document automation solution, we serve a diverse clientele of legal professionals.

Role Description We are looking for a Customer Service Representative (CSR) to join our team and provide outstanding support to our clients. As a CSR, you will be the first point of contact for customers, assisting them with inquiries, orders, and product-related questions. The ideal candidate is detail-oriented, customer-focused, and able to multitask in a fast-paced environment. - Respond to customer inquiries via phone, email, and chat in a professional and timely manner. - Assist customers with order placement, tracking, and returns. - Provide product information and recommendations based on customer needs. - Resolve customer complaints and escalate issues when necessary. - Maintain accurate customer records and update internal systems as needed. - Collaborate with internal teams (sales, logistics, and operations) to ensure smooth order fulfillment. - Identify opportunities to improve customer service processes. Qualifications - Previous experience in customer service, sales support, or a related role. - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and work efficiently in a fast-paced environment. - Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software. - Experience in the storage, logistics, or manufacturing industry is a plus. - A proactive and customer-first mindset. Requirements - Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently. - Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. - Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard. Application Process - Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps. - Please treat this recording as you would a real interview: Come prepared and make sure you’re clearly visible on camera. - Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection. - We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.

Role Description We are looking for a Customer Service Representative to join our client's After Hours Support Team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and can confidently manage multiple tasks while providing exceptional customer service. Working Hours: - Approx. 26 hours per week (subject to operational requirements and may change) - Saturday & Sunday: 10:00 AM – 7:00 PM EST (16:00 PM - 01:00 AM SAST) - Monday & Friday: 5:00 PM – 9:00 PM EST (23:00 PM - 03:00 AM SAST) Please note: Training will be approximately one month, and training hours will differ from the regular working schedule. PLEASE NOTE - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Responsibilities: - Answer incoming after-hours calls professionally and efficiently. - Resolve client and caregiver queries within the scope of after-hours support. - Respond promptly to messages received through the company's texting platform. - Notify clients of caregiver call-outs and coordinate replacement caregivers when required. - Confirm caregiver schedules 1–2 hours before the start of each shift. - Conduct initial intake calls for prospective clients interested in services. - Accurately document all interactions and update caregiver schedules within the system. - Assist with administrative projects and other after-hours support tasks as needed. Qualifications - Fluent in English with clear, professional communication skills. - Excellent customer service experience. - Strong multitasking and organisational skills. - Comfortable working independently with minimal supervision. - Intelligent, resourceful, and able to solve problems effectively. - Compassionate, dependable, and highly responsible. - Ambitious with a strong work ethic. - Flexible and adaptable to changing schedules and operational requirements. - Excellent computer and telephone skills. Requirements - Previous staffing, scheduling, or healthcare industry experience (advantageous). Company Description ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency—we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.