Role Description We are looking for a Customer Service Representative to join our client's After Hours Support Team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and can confidently manage multiple tasks while providing exceptional customer service. Working Hours: - Approx. 26 hours per week (subject to operational requirements and may change) - Saturday & Sunday: 10:00 AM – 7:00 PM EST (16:00 PM - 01:00 AM SAST) - Monday & Friday: 5:00 PM – 9:00 PM EST (23:00 PM - 03:00 AM SAST) Please note: Training will be approximately one month, and training hours will differ from the regular working schedule. PLEASE NOTE - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Responsibilities: - Answer incoming after-hours calls professionally and efficiently. - Resolve client and caregiver queries within the scope of after-hours support. - Respond promptly to messages received through the company's texting platform. - Notify clients of caregiver call-outs and coordinate replacement caregivers when required. - Confirm caregiver schedules 1–2 hours before the start of each shift. - Conduct initial intake calls for prospective clients interested in services. - Accurately document all interactions and update caregiver schedules within the system. - Assist with administrative projects and other after-hours support tasks as needed. Qualifications - Fluent in English with clear, professional communication skills. - Excellent customer service experience. - Strong multitasking and organisational skills. - Comfortable working independently with minimal supervision. - Intelligent, resourceful, and able to solve problems effectively. - Compassionate, dependable, and highly responsible. - Ambitious with a strong work ethic. - Flexible and adaptable to changing schedules and operational requirements. - Excellent computer and telephone skills. Requirements - Previous staffing, scheduling, or healthcare industry experience (advantageous). Company Description ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency—we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

Role Description A oportunidade de atuar como Atendente Whatsapp em Home Office na DILCAR ADMINISTRADORA E CORRETORA DE SEGUROS LTDA. - Gerenciar e acompanhar as interações diárias pelo Whatsapp. - Coordenar as respostas aos clientes e auxiliar na resolução de problemas. - Realizar o cadastro e atualização de informações de clientes. - Colaborar com outras áreas para garantir a satisfação do cliente. Qualifications - Experiência em atendimento ao cliente. - Conhecimento em ferramentas de comunicação. - Capacidade de trabalhar de forma autônoma. - Boa comunicação verbal e escrita. Benefits - Ambiente de trabalho flexível e home office. - Oportunidade de desenvolvimento profissional. - Acesso a treinamentos e capacitações. - A oportunidade proporciona um ambiente de trabalho dinâmico e crescimento profissional contínuo.

Role Description Be the trusted point of contact for parents and teachers — from onboarding to course completion. You’ll: - Support clients via chat, email, and calls on our platform - Manage schedules, course changes, teacher swaps, and account updates - Communicate clearly and warmly in English and Polish - Solve issues fast, anticipate needs, and boost satisfaction with our services - Run check-in calls and handle feedback with care - Keep records accurate and workflows smooth Qualifications - High level of English and Polish (speaking & writing) - Russian language on a basic level (general understanding of speech in Russian) - Tech-savvy: quick with tools like Google Workspace, CRM, chat platforms - Proactive, empathetic, and detail-oriented - Great at multitasking, staying calm under pressure - Team player with initiative, optimism, and a service mindset - Experience in customer support or education is a bonus — but your attitude and skills matter most Requirements - Fully remote role in a supportive, mission-driven team - Paid training & growth opportunities - Make a real difference in children’s learning journeys - Fixed salary: first test month & onboarding - 700 euros, after the test month - 900 euros before taxes - We offer Collaborative service agreement as a contract Benefits - If you’re organized, caring, and love helping people — we’d love to hear from you - Let’s grow together. 🌱

Role Description Remote Recruitment is hiring a Online Chat Support Agent for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team. - Handle multiple concurrent live chat conversations professionally - Resolve customer queries, complaints and technical issues efficiently - Escalate complex or unresolved issues to the appropriate teams - Log all customer interactions accurately in CRM or helpdesk system - Consistently achieve response time, resolution rate and CSAT targets - Contribute to knowledge base documentation and internal resources Qualifications - 1+ year of live chat, customer service or support experience - Fast, accurate typing skills of at least 50 words per minute - Excellent written English with impeccable grammar and spelling - Calm under pressure and able to manage multiple conversations simultaneously - Reliable home office with fast stable internet connection Benefits - R25,000/month - 100% remote, UK business hours - Career growth and professional development - Exposure to leading UK businesses and practices Company Description Remote Recruitment – connecting top South African talent with UK employers. Apply today.